Customer Success Manager

• Aug 2023 - Present

Onboarding and Compliance

• Mar 2022 - Aug 2023

Agency Relationship Support

• Aug 2021 - Mar 2022

In Raise, I am responsible for managing the onboarding process of new agencies, end clients and contractors, ensuring the high standard of customer service, and providing updates at every stage of onboarding.

Account Manager

• May 2021 - Aug 2021

In this role, except for my previous duties, I was also responsible for solving all the issues between the agency and clients or agency and temporary employees. In addition, I was responsible for recruiting and training the new company administrators and coordinators and I was supervising and developing teams within Dartford and Chatham Branch.

Senior Account Coordinator

• Nov 2018 - May 2021

Promoted to a Senior Account Coordinator by proving reliability and great interpersonal skills. My duties now concentrate on building a relationship with clients of Dartford Branch, searching candidates for them, posting job adverts, evaluating CVs and schedule interviews. I am also updating and setting up the prices for new and existing clients based on a previous conversation with them.In addition, I am supervising a team within Dartford, updating with changes, supporting their queries and ensuring that the compliance requirements are met. Show less

Account Coordinator

• Jun 2017 - Nov 2018

I was promoted to an Account Coordinator based in Chatham Branch and later in Dartford Branch, where I have been moved permanently. My daily work duties included mostly processing hours for temporary staff, interviewing and registering candidates, solving problems of both clients and employees and having daily contact with them. I was also answering phone calls, sending emails and supporting in the delivery of staff for on-site inductions.

On-site Coordinator and Administrator

• Jun 2016 - Jun 2017

As an on-site coordinator, I handled bookings of even 160 workers per day, provided inductions for all new staff, managed the payroll process, personal leaves and holidays, and dealt with general queries of both employees and a client. During the quieter days, I was also supporting the Chatham Branch with administrative needs.

Temporary Agency Worker

• Jan 2015 - Jun 2016

My first work in England started through the agency and I have worked in various placements such as warehouse, production, catering (waitress). In May 2015, I have started to work in Menzies Distribution where I have managed to get full-time employment. However, I have still carried out work for the agency at the weekends as a waitress.

Warehouse Operative

• Sep 2015 - May 2016

I started as an agency worker; however, by proving my reliability and hard work, I managed to get full-time employment. The tasks included picking and packing goods for the customer, labelling, scanning and counting returned goods and checking missing or damaged items. I started as an agency worker; however, by proving my reliability and hard work, I managed to get full-time employment. The tasks included picking and packing goods for the customer, labelling, scanning and counting returned goods and checking missing or damaged items.