Paulina Bojor
B2B Digital Key Account Specialist at Tapestry- Claim this Profile
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Bio
Emily Coyle
Paulina is one of the most dedicated, organised and proactive person I’ve had the pleasure to manage and work with. She takes pride in her work while being both an excellent communicator and supporting her customers needs accordingly. She is always proactive, pays attention to detail and her organisational skills are less to none. Paulina will excel at any role she does and I highly recommend her.
Emily Coyle
Paulina is one of the most dedicated, organised and proactive person I’ve had the pleasure to manage and work with. She takes pride in her work while being both an excellent communicator and supporting her customers needs accordingly. She is always proactive, pays attention to detail and her organisational skills are less to none. Paulina will excel at any role she does and I highly recommend her.
Emily Coyle
Paulina is one of the most dedicated, organised and proactive person I’ve had the pleasure to manage and work with. She takes pride in her work while being both an excellent communicator and supporting her customers needs accordingly. She is always proactive, pays attention to detail and her organisational skills are less to none. Paulina will excel at any role she does and I highly recommend her.
Emily Coyle
Paulina is one of the most dedicated, organised and proactive person I’ve had the pleasure to manage and work with. She takes pride in her work while being both an excellent communicator and supporting her customers needs accordingly. She is always proactive, pays attention to detail and her organisational skills are less to none. Paulina will excel at any role she does and I highly recommend her.
Credentials
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Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERNov, 2022- Nov, 2024
Experience
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Tapestry
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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B2B Digital Key Account Specialist
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Apr 2021 - Present
• Provide excellent customer service through the ownership of assigned Digital Key Accounts (pre-market and post-market activities); acting as the first point of contact;• Review and maintain customer order book ( workflow; status; fulfilment; delivery);• Act as Subject Matter Expert in End-to-end supply chain to lead continuous improvement projects to comply with new customer requirements; gain efficiencies in SLA and reduce operating costs;• Navigate and understand customers’ business models and processes, including the functionality of vendor portals to train 3PL; troubleshoot and provide suggestions for portal functionality improvement;• Ensure data integrity and accuracy through in-depth analysis by comparing various data sources to report production schedules and fille rate; constructing various reports to understand supply chain disruption to mitigate revenue losses and provide suggestions to exceed financial targets;• Proactively provide solutions to the problem; eliminate roadblocks and improve speed to market to grow the revenue of the company and customer sell-through; conduct regular meetings with customer partners to maintain a close relationship;• Partner with various stakeholders (Sales; Finance; Supply Chain; Sustainability; Legal) to present data and new ideas that lead to increased customer satisfaction (correct execution of commercial plans and compliance)
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PVH Corp.
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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B2B Key Account Specialist
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Dec 2019 - Apr 2021
• Provided customer support for Key Account in all post-sales activities (customer order book management; delivery compliance);• Acted as the first point of contact for customer queries regarding orders; reorders; delivery; chargebacks• Responsible for product data alignment to facilitate process improvement for revenue growth (e.g. replenishment orders and payment);• Analysed data to build a variety of reports for internal and external stakeholders;• Coordinated EDI implementation for Key Account; provided technical support for the customer to ensure alignment of product and order data for successful execution;• Developed strong relationships with internal and external partners through close collaboration with Supply Chain, Sales, Buying, and Technical teams.
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Ralph Lauren
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United States
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Apparel & Fashion
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700 & Above Employee
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B2B Customer Service Assistant Manager & Digital Key Account Specialist
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Jul 2017 - Dec 2019
• Supported Manager and Director to guide regional customer service team towards achieving operational targets; and KPIs; assisted during the hiring process and trained new team members on Standard Operating procedures; SAP, and other reporting systems;• Coached team to improve problem-solving and communication skills to solve customer challenges more effectively;• Managed Order to Cash processes of assigned Digital Key Accounts (order book management in SAP; fulfilment review; product and order data alignment) and examined customers’ business processes to suggest improvements; liaised with customers to quickly resolved any order or delivery discrepancies;• Led projects for service improvement for all accounts to ensure delivery schedules aligned with production forecast; regularly reviewed VAS and delivery compliance to improve product speed to market; collaborated with customers’ Supply Chain Experts to provide the best service, compliance and critical reports;• Onboarding new customers; providing excellent service through learning and understanding customers’ supply chain processes;• Recognized upselling opportunities and partnered with Sales Managers to grow revenue from regular customer reorders;• Partnered with Finance to support accounting statement reconciliation;• Mitigated revenue losses through reduction of chargebacks caused by process inefficiencies;• Contributed to successful product launch for Marketing campaigns by partnering with internal and external stakeholders;• Acted as SAP Business super User- trained new hires and troubleshooting; assisted during LRD project to provide supervision for correctly transferring customer master data and ensuring transaction compliance;
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Giorgio Armani
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Italy
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Retail Apparel and Fashion
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700 & Above Employee
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B2B Account Specialist
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Aug 2015 - Jul 2017
• Provided service to B2B customers (UK market- Key Accounts Retailers; Department and Independents stores);• Resolved customer enquires by partnering with Sales Executives or Production team; worked closely with relevant customers’ departments to ensure purchase order and data accuracy;• Managed order book activities in the ERP system, including EDI transmissions;• Arranged shipments from DC to customers or 3PL warehouses and liaised with logistics companies to maintain correct delivery schedules and customer requirements; investigated and resolved delivery discrepancies;• Performed detailed analysis of the order book- allocation; production cancellations or delivery to ensure order flow accordingly to customer expectations;• Built a variety of reports related to sales performance and delivery to present at regular meetings with Sales Managers and customers;• Escalated issues with orders, customer payment and deliveries to relevant stakeholders in a timely manner to meet business KPIs;
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Jenny Packham
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United Kingdom
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Retail Apparel and Fashion
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1 - 100 Employee
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Merchandiser
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Oct 2014 - Aug 2015
• Acted as the first point of contact for all B2B and B2C customers regarding the order, delivery or finance status;• Handled business and online customers’ orders from entry point through allocation to fulfilment;• Managed various inventory processes (analysed stock levels and sales performance to decide upon appropriate action- stock transfers or reorders with vendors);• Performed product setup for E-commerce website and ensured accurate stock levels;• Prepared a variety of reports for internal stakeholders regarding sales; returns; deliveries• Collaborated with Sales, Finance; Logistics and Marketing team to streamline operating processes;• Managed and planned daily activities of admin and warehouse staff members;
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V. Fraas
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Germany
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Textile Manufacturing
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1 - 100 Employee
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Sales Coordinator
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Apr 2014 - Oct 2014
• Managed product critical path (order entry; ordering and production of additional material such as adhesive labels, swing tags and special packaging); • Communicated with customers Buying; merchandising and logistics departments regarding order queries; products specification and deliveries;• Coordinated deliveries using the most cost-effective or fastest shipping modes; collaborated with shipping carriers to provide relevant documentation for customs clearance;• Organized factory audits; Lab tests, and AQL reports and was accountable for understanding customer requirements to log relevant information on customers’ Vendor Management Portals;• Supported factories in China and Germany with the adequate specification of the products with customer expectations;• Partnered with Sales Managers to assist with reporting and during the customer sales meetings
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Self Service
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United Kingdom
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Retail
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1 - 100 Employee
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Wholesale Coordinator
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Mar 2013 - Apr 2014
• Provided support to Sales Agents and acted as the primary point of contact for any post- sales orders; product and deliveries enquiries; collaborated with the Accounts team to immediately solve customer disputes and ensure on-time payment;• Performed Order to Cash processes in the company operating system (Order book management from entry to fulfilment);• Managed regular stock takes and analysed inventory levels to identify products to maximise company profit;• Monitored deliveries from vendors; investigated and resolved issues with 3PLs to ensure compliant deliveries to customers
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NET-A-PORTER
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United Kingdom
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Retail
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700 & Above Employee
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Quality Assurance Coordinator
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Aug 2010 - Mar 2013
• Supervised inbound deliveries to ensure meeting company SLAs,• Tracked accuracy and quality of system data and the physical product to reduce mislabelled stock levels and customers returns;• Accountable for stock control in the WMS system (transfers; stock check; booking in deliveries; quality control and various inventory processes);• Collaborated with global DCs and vendors to resolve stock quality issues;• Partnered with Customer Care Team to fulfil customer requests and Retail Coordinators to ensure correct and on-time product set-up
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Education
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2020 - 2024
University of London
Master of Science - MS, Supply Chain Management and Global Logistics -
2011 - 2011
London College of Fashion
Fashion Portfolio - Development And Presentation -
2006 - 2010
International School of Costume and Fashion Design | MSKPU
Bachelor of Arts - BA, Fashion Design Womenswear -
2005 - 2006
University of Humanities and Economics
short course, journalism and social communication
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