Paul Finley
Network Administrator at RiverStone Group, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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3CX Advanced Certification
3CXSep, 2020- Oct, 2024 -
3CX Basic Certification
3CXSep, 2020- Oct, 2024 -
3CX Intermediate Certification
3CXSep, 2020- Oct, 2024 -
Microsoft Certified IT Professional: Enterprise Support Technician
MicrosoftNov, 2007- Oct, 2024 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftNov, 2007- Oct, 2024 -
CompTIA A+
CompTIAMar, 1998- Oct, 2024 -
CompTIA Security+
CompTIAApr, 2017- Oct, 2024 -
Cisco Certified Entry Networking Technician (CCENT)
CiscoJul, 2017- Oct, 2024
Experience
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RiverStone Group, Inc.
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United States
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Mining
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1 - 100 Employee
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Network Administrator
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Aug 2020 - Present
Network Administrator (Full Time – Perm) Work as a part of a team supporting the organization’s sales ticketing system and related end point devices, including Audio/Video systems, Wired and Wireless Network Infrastructure, Server Infrastructure, Voice-Over-IP Phone Systems, and Desktop equipment. Responsibilities include: Installation, Configuration, and Support of Switches, Routers, VPN Endpoints, Wireless equipment, VoIP Phone equipment, End User PC’s, Laptops… Show more Network Administrator (Full Time – Perm) Work as a part of a team supporting the organization’s sales ticketing system and related end point devices, including Audio/Video systems, Wired and Wireless Network Infrastructure, Server Infrastructure, Voice-Over-IP Phone Systems, and Desktop equipment. Responsibilities include: Installation, Configuration, and Support of Switches, Routers, VPN Endpoints, Wireless equipment, VoIP Phone equipment, End User PC’s, Laptops, Printers, Scanners, and Mobile devices, IP based Video Surveillance systems. Develop and maintain working knowledge with the following equipment: Ubiquiti Unifi and Edge network equipment, MikroTik RouterOS network equipment, 3CX VoIP Infrastructure software and associated equipment, Axis Communications IP based video equipment, Exaqvision Management software, and Connectwise Control remote management software. Show less Network Administrator (Full Time – Perm) Work as a part of a team supporting the organization’s sales ticketing system and related end point devices, including Audio/Video systems, Wired and Wireless Network Infrastructure, Server Infrastructure, Voice-Over-IP Phone Systems, and Desktop equipment. Responsibilities include: Installation, Configuration, and Support of Switches, Routers, VPN Endpoints, Wireless equipment, VoIP Phone equipment, End User PC’s, Laptops… Show more Network Administrator (Full Time – Perm) Work as a part of a team supporting the organization’s sales ticketing system and related end point devices, including Audio/Video systems, Wired and Wireless Network Infrastructure, Server Infrastructure, Voice-Over-IP Phone Systems, and Desktop equipment. Responsibilities include: Installation, Configuration, and Support of Switches, Routers, VPN Endpoints, Wireless equipment, VoIP Phone equipment, End User PC’s, Laptops, Printers, Scanners, and Mobile devices, IP based Video Surveillance systems. Develop and maintain working knowledge with the following equipment: Ubiquiti Unifi and Edge network equipment, MikroTik RouterOS network equipment, 3CX VoIP Infrastructure software and associated equipment, Axis Communications IP based video equipment, Exaqvision Management software, and Connectwise Control remote management software. Show less
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Telecommunications Specialist II
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Sep 2018 - Aug 2020
Telecommunications Specialist II (Full Time – Contract) Focuses on the interaction between computer systems, communication methods, and devices. They support video, data, and voice communication via both terrestrial and satellite networks. They may oversee the installation and maintenance of these systems (including their repair and testing) as well as compiling reports and records about the systems. These individuals are responsible for training the end users on assembly and use of mobile… Show more Telecommunications Specialist II (Full Time – Contract) Focuses on the interaction between computer systems, communication methods, and devices. They support video, data, and voice communication via both terrestrial and satellite networks. They may oversee the installation and maintenance of these systems (including their repair and testing) as well as compiling reports and records about the systems. These individuals are responsible for training the end users on assembly and use of mobile satellite communication systems. Additional responsibilities involve designing, assembling, and implementing new deployable satellite communications packages consisting of a portable satellite dish, uninterrupted power supply, network router/switch, laptops, VoIP phones, and printers for both NIPR and SIPR networks (Including TACLANE Configuration). Creating and maintaining inventory of all related equipment. Show less Telecommunications Specialist II (Full Time – Contract) Focuses on the interaction between computer systems, communication methods, and devices. They support video, data, and voice communication via both terrestrial and satellite networks. They may oversee the installation and maintenance of these systems (including their repair and testing) as well as compiling reports and records about the systems. These individuals are responsible for training the end users on assembly and use of mobile… Show more Telecommunications Specialist II (Full Time – Contract) Focuses on the interaction between computer systems, communication methods, and devices. They support video, data, and voice communication via both terrestrial and satellite networks. They may oversee the installation and maintenance of these systems (including their repair and testing) as well as compiling reports and records about the systems. These individuals are responsible for training the end users on assembly and use of mobile satellite communication systems. Additional responsibilities involve designing, assembling, and implementing new deployable satellite communications packages consisting of a portable satellite dish, uninterrupted power supply, network router/switch, laptops, VoIP phones, and printers for both NIPR and SIPR networks (Including TACLANE Configuration). Creating and maintaining inventory of all related equipment. Show less
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Copart
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Technical Support Analyst II
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Jun 2018 - Sep 2018
(Full Time – Temp) Responsible for implementing operational technology installation, services, and changes at the Eldridge, IA Campus and attached remote yard including operational growth, yard moves, remodels, decommission, Telco MPOE and Catastrophe situations. This position also shares in the responsibilities of the day-to-day support for all Copart yards, campuses, and associated offices while working with subcontractors, the service desk and various IT teams. Remotely assisting with… Show more (Full Time – Temp) Responsible for implementing operational technology installation, services, and changes at the Eldridge, IA Campus and attached remote yard including operational growth, yard moves, remodels, decommission, Telco MPOE and Catastrophe situations. This position also shares in the responsibilities of the day-to-day support for all Copart yards, campuses, and associated offices while working with subcontractors, the service desk and various IT teams. Remotely assisting with installation, troubleshooting, and repairs of all network, desktop, and voice equipment. Manage inventory and documentation for all equipment in the Campus and the Field. Coordinate with vendors to get the appropriate quotes for projects and with Copart's desktop support team on purchasing, configuring and shipping all PC equipment to the project yard or site. Procure and configure all network equipment for the yards and campus. Show less (Full Time – Temp) Responsible for implementing operational technology installation, services, and changes at the Eldridge, IA Campus and attached remote yard including operational growth, yard moves, remodels, decommission, Telco MPOE and Catastrophe situations. This position also shares in the responsibilities of the day-to-day support for all Copart yards, campuses, and associated offices while working with subcontractors, the service desk and various IT teams. Remotely assisting with… Show more (Full Time – Temp) Responsible for implementing operational technology installation, services, and changes at the Eldridge, IA Campus and attached remote yard including operational growth, yard moves, remodels, decommission, Telco MPOE and Catastrophe situations. This position also shares in the responsibilities of the day-to-day support for all Copart yards, campuses, and associated offices while working with subcontractors, the service desk and various IT teams. Remotely assisting with installation, troubleshooting, and repairs of all network, desktop, and voice equipment. Manage inventory and documentation for all equipment in the Campus and the Field. Coordinate with vendors to get the appropriate quotes for projects and with Copart's desktop support team on purchasing, configuring and shipping all PC equipment to the project yard or site. Procure and configure all network equipment for the yards and campus. Show less
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Link Solutions, Inc
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Network Administrator with Security Clearance
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May 2017 - Jun 2018
Primary duties include acting as the Cisco Route/Switch Engineer for Network Enterprise Command in Rock Island, Illinois at the Rock Island Arsenal and Department of Defense integrated manufacturing facility & foundry. Emphasis on Network Security and managing/configuring Juniper and/or Cisco Firewalls in addition to configuration and troubleshooting of routing protocols such as OSPF and BGP. Extensive L2 and L3 switching experience as well as experience with Enterprise implementations… Show more Primary duties include acting as the Cisco Route/Switch Engineer for Network Enterprise Command in Rock Island, Illinois at the Rock Island Arsenal and Department of Defense integrated manufacturing facility & foundry. Emphasis on Network Security and managing/configuring Juniper and/or Cisco Firewalls in addition to configuration and troubleshooting of routing protocols such as OSPF and BGP. Extensive L2 and L3 switching experience as well as experience with Enterprise implementations, migrations and projects. This contract provides IT support to over 7000 customers. A Bachelor’s degree in a Computer Science, or related, field is required in addition to a minimum of one (1) year experience managing, designing, installing and upgrading Cisco based networks. Show less Primary duties include acting as the Cisco Route/Switch Engineer for Network Enterprise Command in Rock Island, Illinois at the Rock Island Arsenal and Department of Defense integrated manufacturing facility & foundry. Emphasis on Network Security and managing/configuring Juniper and/or Cisco Firewalls in addition to configuration and troubleshooting of routing protocols such as OSPF and BGP. Extensive L2 and L3 switching experience as well as experience with Enterprise implementations… Show more Primary duties include acting as the Cisco Route/Switch Engineer for Network Enterprise Command in Rock Island, Illinois at the Rock Island Arsenal and Department of Defense integrated manufacturing facility & foundry. Emphasis on Network Security and managing/configuring Juniper and/or Cisco Firewalls in addition to configuration and troubleshooting of routing protocols such as OSPF and BGP. Extensive L2 and L3 switching experience as well as experience with Enterprise implementations, migrations and projects. This contract provides IT support to over 7000 customers. A Bachelor’s degree in a Computer Science, or related, field is required in addition to a minimum of one (1) year experience managing, designing, installing and upgrading Cisco based networks. Show less
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VECTRUS SYSTEMS CORPORATION
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1 - 100 Employee
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WINDOWS SYSTEM ADMINISTRATOR I
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Feb 2017 - May 2017
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners… Show more The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. Carrying out performance monitoring and troubleshooting of multiple client infrastructures and virtual desktop environments. This individual is accountable for the following systems: Windows systems that support the ACE-IT Administrative LAN/WAN; Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Show less The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners… Show more The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. Carrying out performance monitoring and troubleshooting of multiple client infrastructures and virtual desktop environments. This individual is accountable for the following systems: Windows systems that support the ACE-IT Administrative LAN/WAN; Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Show less
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Western Illinois University-Quad Cities
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United States
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Higher Education
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1 - 100 Employee
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COMMUNICATIONS NETWORK SPECIALIST III
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Aug 2010 - Jan 2017
The position assists in designing, developing, and managing voice and data networks for Western Illinois University. Reviews and determines system upgrade standards to maximize operational efficiencies. Design and implement procedures for optimizing circuits for voice/data networks. Develops or revises standards and practices for documenting, isolating, and correcting network failures. Develops network system designs, wire circuits, and associated equipment; with responsibility for advising… Show more The position assists in designing, developing, and managing voice and data networks for Western Illinois University. Reviews and determines system upgrade standards to maximize operational efficiencies. Design and implement procedures for optimizing circuits for voice/data networks. Develops or revises standards and practices for documenting, isolating, and correcting network failures. Develops network system designs, wire circuits, and associated equipment; with responsibility for advising administrative staff regarding the effects of changes on overall network operations and performance. Instruct end-users in changing technologies. Show less The position assists in designing, developing, and managing voice and data networks for Western Illinois University. Reviews and determines system upgrade standards to maximize operational efficiencies. Design and implement procedures for optimizing circuits for voice/data networks. Develops or revises standards and practices for documenting, isolating, and correcting network failures. Develops network system designs, wire circuits, and associated equipment; with responsibility for advising… Show more The position assists in designing, developing, and managing voice and data networks for Western Illinois University. Reviews and determines system upgrade standards to maximize operational efficiencies. Design and implement procedures for optimizing circuits for voice/data networks. Develops or revises standards and practices for documenting, isolating, and correcting network failures. Develops network system designs, wire circuits, and associated equipment; with responsibility for advising administrative staff regarding the effects of changes on overall network operations and performance. Instruct end-users in changing technologies. Show less
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Apex Systems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field PC Technician
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Apr 2009 - Aug 2010
Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software perform upgrades to all computer platforms, train office staff… Show more Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs assist in administering all computer platforms as directed and assist in resolving any operations problems. Provide to the agency LAN Administrator with Server maintenance and administration.
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SOLUTIONS/NETWORK SUPPORT
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Jan 2009 - Apr 2009
Assembles and configures network and telecommunications components and associated services. I assist in setting up and maintain basic network and telecommunications operations, including assembly of software and hardware, and provide assistance to users and other support staff. One of my responsibilities is for all data backup processes as well as development of off-site retention programs. Sets up and maintains complex network and telecommunications operations. Performs network and… Show more Assembles and configures network and telecommunications components and associated services. I assist in setting up and maintain basic network and telecommunications operations, including assembly of software and hardware, and provide assistance to users and other support staff. One of my responsibilities is for all data backup processes as well as development of off-site retention programs. Sets up and maintains complex network and telecommunications operations. Performs network and telecommunications troubleshooting to isolate and diagnose problems. Upgrade hardware and software components as required. Install, upgrade, and configure nodes, permissions, and security requests, software, and files services. Provide users with technical support. Respond to needs and questions of users concerning their access of technological and telecommunications resources. I established network for users, worked in a user environment, worked with Active Directory and some security. I install and tests software and hardware, as necessary.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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ASSISTANT PROJECT MANAGER / DEPLOYMENT TECHNICIAN
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Aug 2008 - Nov 2008
Provide management and technical assistance to the software image deployment team portion of the HP PC Refresh Team responsible for imaging new desktop and laptop pc’s and shipping them to the field technicians for deployment to the end users of the client company, KONE Elevators and Escalators. Serve Tier II/III support to field techs by administering Active Directory and/or software configuration and installation issues. Provide management and technical assistance to the software image deployment team portion of the HP PC Refresh Team responsible for imaging new desktop and laptop pc’s and shipping them to the field technicians for deployment to the end users of the client company, KONE Elevators and Escalators. Serve Tier II/III support to field techs by administering Active Directory and/or software configuration and installation issues.
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Vista International Operations
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Computer and Network Security
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1 - 100 Employee
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Workgroup Manager
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Sep 2007 - Sep 2008
Provide staff advisory and consultant services for both ASC and JMC Army Commands. Installs, modifies, and makes repairs to personal computer hardware and software systems including hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. I… Show more Provide staff advisory and consultant services for both ASC and JMC Army Commands. Installs, modifies, and makes repairs to personal computer hardware and software systems including hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. I responded to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Instruct users in the use of equipment, software, and manuals. Coordinate activities with help desk, network services, or other information systems groups. Show less Provide staff advisory and consultant services for both ASC and JMC Army Commands. Installs, modifies, and makes repairs to personal computer hardware and software systems including hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. I… Show more Provide staff advisory and consultant services for both ASC and JMC Army Commands. Installs, modifies, and makes repairs to personal computer hardware and software systems including hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. I responded to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Instruct users in the use of equipment, software, and manuals. Coordinate activities with help desk, network services, or other information systems groups. Show less
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CBIZ Network Solutions
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Insurance
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1 - 100 Employee
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Field Service Technician
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Jun 2003 - Aug 2007
CBIZ Network Solutions Field Service Technicians troubleshoot and repair Edward Jones branch hardware equipment including Server, hub, router, computer (Keyboard and workstation), laser printer, phone system, cabling (troubleshooting and installing) and TV and VCRs. This position focuses on the set up of new Edward Jones branch offices, including the installation of equipment, furniture and cabling. This position may require extensive travel and overnight stays on-site. Our technicians work… Show more CBIZ Network Solutions Field Service Technicians troubleshoot and repair Edward Jones branch hardware equipment including Server, hub, router, computer (Keyboard and workstation), laser printer, phone system, cabling (troubleshooting and installing) and TV and VCRs. This position focuses on the set up of new Edward Jones branch offices, including the installation of equipment, furniture and cabling. This position may require extensive travel and overnight stays on-site. Our technicians work from their own home. CBIZ Network Solutions provides a van, tools and spare parts. The company gave pages out to technicians to install, troubleshoot and repair equipment in the surrounding area. Normal service hours are 8 a.m. - 5 p.m., Monday through Friday. However, we required as technicians to be available 24/7 for emergency calls. Show less CBIZ Network Solutions Field Service Technicians troubleshoot and repair Edward Jones branch hardware equipment including Server, hub, router, computer (Keyboard and workstation), laser printer, phone system, cabling (troubleshooting and installing) and TV and VCRs. This position focuses on the set up of new Edward Jones branch offices, including the installation of equipment, furniture and cabling. This position may require extensive travel and overnight stays on-site. Our technicians work… Show more CBIZ Network Solutions Field Service Technicians troubleshoot and repair Edward Jones branch hardware equipment including Server, hub, router, computer (Keyboard and workstation), laser printer, phone system, cabling (troubleshooting and installing) and TV and VCRs. This position focuses on the set up of new Edward Jones branch offices, including the installation of equipment, furniture and cabling. This position may require extensive travel and overnight stays on-site. Our technicians work from their own home. CBIZ Network Solutions provides a van, tools and spare parts. The company gave pages out to technicians to install, troubleshoot and repair equipment in the surrounding area. Normal service hours are 8 a.m. - 5 p.m., Monday through Friday. However, we required as technicians to be available 24/7 for emergency calls. Show less
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QualxServ, Inc.
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United States
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QUALXSERV SERVICE PARTNER
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Aug 2002 - Jun 2003
As a QualxServ Service Partners technician, I played a vital role in providing superior technology field support. I focused mainly on hardware to both residential and commercial customers of major PC manufacturers. My position required excellent time management skills, clean driving record and a reliable vehicle. As a QualxServ Service Partners technician, I played a vital role in providing superior technology field support. I focused mainly on hardware to both residential and commercial customers of major PC manufacturers. My position required excellent time management skills, clean driving record and a reliable vehicle.
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Gateway
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Nigeria
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Mobile Gaming Apps
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1 - 100 Employee
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Senior Service Technician
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Feb 2000 - Jul 2002
Gateway founded a series of Country Stores in which clients could bring their computers in locally for repairs and upgrades. I was at one such Country Store. I troubleshot, repaired computers, offer solutions to client in the way of upgrades, out of warranty systems. I also gave other advice to insure that the client would have the most reliable system possible. Secondary duties include maintenance of local network infrastructure and systems. Gateway founded a series of Country Stores in which clients could bring their computers in locally for repairs and upgrades. I was at one such Country Store. I troubleshot, repaired computers, offer solutions to client in the way of upgrades, out of warranty systems. I also gave other advice to insure that the client would have the most reliable system possible. Secondary duties include maintenance of local network infrastructure and systems.
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Premier Computer Services, Inc.
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United States
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IT Services and IT Consulting
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Laptop Service Technician
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Oct 1998 - Oct 1999
LAPTOP SERVICE TECHNICIAN (Full Time – Perm) As a Laptop Technician, I serviced laptops for Premiers clients. This position required knowledge of laptop hardware, all versions of operation systems. My duties were to repair the client’s laptops; data backups if possible, offer solutions to the clients for peak performance of their laptops. The majority of Premier’s clients were Fortune 100 Organizations. LAPTOP SERVICE TECHNICIAN (Full Time – Perm) As a Laptop Technician, I serviced laptops for Premiers clients. This position required knowledge of laptop hardware, all versions of operation systems. My duties were to repair the client’s laptops; data backups if possible, offer solutions to the clients for peak performance of their laptops. The majority of Premier’s clients were Fortune 100 Organizations.
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lead Technician
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Jun 1997 - Oct 1998
This small company offered new, rebuilt and used computers. The company also did repairs as well as upgrades. I enhanced my computer skills. This was a great career starter for me as it gave me exposure to the computer industry and customer service skills. This small company offered new, rebuilt and used computers. The company also did repairs as well as upgrades. I enhanced my computer skills. This was a great career starter for me as it gave me exposure to the computer industry and customer service skills.
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Education
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2005 - 2007
Almeda University Online
Master's degree, Information Technology -
2003 - 2005
Almeda University Online
Bachelor's degree, Information Technology -
1998 - 1999
Black Hawk College
Associate's degree, Computer Technology/Computer Systems Technology -
1989 - 1993
United Township High School
High School Diploma, General Studies
Community
