Experience

On Mode Fashion

• United Arab Emirates
• Consumer Goods
• 1 - 100 Employee

• Sales Executive

  • Mar 2021 - Present

  Build and maintain strong relationships with current and new retailers Research and recommend new retailers for new business opportunities across our brand portfolio. Keep databases up to date, current and organized. Respond quickly and efficiently to incoming sales enquiries and requests from the team. Liaise with the marketing team to have a clear unified goal to support retail accounts and in order to advise retailers on strategic marketing communications. Liaise with the warehouse team on any issues with stock and deliveries. Liaise with merch and sales support on all admin, merchandising and delivery related matters. Communicating and liaising with active accounts to provide clear launch timelines and documentation with all shipments & orders. Clear communication with the internal accounts team, to make sure we are being paid on time by our retail partners. Show less



Tawala Interior Consultancy

• Dubai, United Arab Emirates

• Design Customer Relations Manager

  • Feb 2020 - Mar 2021

  Monitoring & Supervision of day to day Customer Service department performance. Investigating customer problems/concerns and finding solutions in a timely manner. Offering suggestions and improvements to management based on customers’ feedback. Training, coaching, and mentoring employees on how to deliver a world-class customer service. Compiling and printing reports on overall customer satisfaction. Managing all customers enquiries from a different platforms & getting the right feedback to answer the customer concerns. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Manage the approved budget of the customer service department. Show less



Plush Interiors

• Nairobi, Kenya

• Administrative Manager

  • Aug 2019 - Feb 2020

  Organize office operations and procedures. Manage the pricing and procurement of all products. Assist with producing design presentations and mood boards as needed. Compile and organize design and construction documents. Communicate with clients and manage vendors and contractors in a positive and organized manner. Coordinate logistics for receiving and delivery of client items. Manage contacts and update all databases. Complete out-of-office tasks as needed. Organize office operations and procedures. Manage the pricing and procurement of all products. Assist with producing design presentations and mood boards as needed. Compile and organize design and construction documents. Communicate with clients and manage vendors and contractors in a positive and organized manner. Coordinate logistics for receiving and delivery of client items. Manage contacts and update all databases. Complete out-of-office tasks as needed.



African Resort International

• Kenya
• Travel Arrangements
• 1 - 100 Employee

• Customer care and operations Manager

  • Aug 2017 - May 2019

  - Ensuring all departments and aspects of the operation run smoothly and meet the company’s values;- Contributing to short and long-term organizational planning and strategy and driving Company initiatives;-Contributing to short and long-term organizational planning and strategy and driving Company initiatives.-Establishing standards for guests, administration and Health and Safety.-Meeting clients, responding to guests’ feedback and resolving problems.-Monitoring current trends & concepts and making recommendations to management for appropriate implementation at the hotel.-Monitoring the price-to-value ratio of the hotel and introducing changes where and when necessary.-Planning of staff resources to achieve the best utilization, ensuring productivity and a positive staff relations culture.-Participating in the recruitment of new key employees, monitoring of staffing levels and payroll costs.-Creating and Managing the Timeshare clients database ensuring all monthly installments are made, customer booking and customer satisfaction is up to per. -Coordinating year calendar of hotel events as required for different marketing campaigns being required. Show less

• Customer Relations Manager

  • Feb 2017 - Apr 2018

  Financial responsibilities of meeting collections targets of clients installmentsArranging promotional events for the company and ensure its staff are successful.Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of clients’ issues and follow problems through to resolutionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reportsKeep ahead of industry developments and apply best practices to areas of improvement Show less



Horizon Contact Centers Ltd

• Kenya
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Administrative Assistant

  • Oct 2016 - Feb 2017

• Sales and Customer Service Representative

  • Nov 2015 - Oct 2016