Pre-Litigation Legal Assistant

• Apr 2022 - Present

• Coordinate property damage appointments between clients, autobody repair shops, and first and third-party insurances.• Retrieve official police reports from all police departments in the State of Nevada, which are used in personal injury cases.• Retrieve "date of loss records", which include medical records from hospitals, emergency rooms, imaging clinics, and ambulances.• Translate conversations between Spanish-speaking clients, paralegals, and attorneys during meetings and legal sign-ups. Show less

Legal Assistant-Intake Specialist

• Oct 2021 - Apr 2022

• Handle incoming/ongoing calls related to personal injury, DUI, Criminal, and Medical Malpractice claims.• Complete intake processes from walk-ins and previously scheduled potential clients for future legal cases.• Translate conversations between paralegals, attorneys, and Spanish-speaking potential clients.• Gather and organize official documents related to new clients and their cases for paralegals and case managers.• Handle and distribute incoming/outgoing mail and faxes.

Freelance Editor

• Jan 2021 - Present

• My services are mostly based, but not limited to, academic, book, essay, and article editing in Spanish and English. Key responsibilities include: Proofread and correcting punctuation, grammar, sentence structure, syntax, word choice, and flow. • Provide comments, questions, and suggestions for greater clarity and a more effective presentation. • Check in-text references against a reference list. • Edit reference list [most of my expertise is in Chicago/Turabian citation style]. • My services are mostly based, but not limited to, academic, book, essay, and article editing in Spanish and English. Key responsibilities include: Proofread and correcting punctuation, grammar, sentence structure, syntax, word choice, and flow. • Provide comments, questions, and suggestions for greater clarity and a more effective presentation. • Check in-text references against a reference list. • Edit reference list [most of my expertise is in Chicago/Turabian citation style].

Co-Founder

• Nov 2020 - Present

LMPR, LLC is the parent company of a weekly Puerto Rican podcast. The podcast covers diverse topics that include, but are not limited to, culture, politics, education, music, sports, and personal experiences. LMPR, LLC is the parent company of a weekly Puerto Rican podcast. The podcast covers diverse topics that include, but are not limited to, culture, politics, education, music, sports, and personal experiences.

Case Manager

• Oct 2019 - Jun 2020

• Managed cases for the Home Repair, Reconstruction, or Relocation program (R3), whichsupplies federal funds to repair or rebuild substantially damaged homes after natural disasters (Hurricane Maria).• Guided applicants through the entire grant process, including conducting intake and eligibility reviews, completing initial damage assessments, preparing applicant documentation, and overseeing construction.

On-Call Case Manager

• Aug 2019 - Oct 2019

Intake Specialist

• Nov 2018 - Aug 2019

• Supervised a group of intake specialists for special legal campaigns; mainly the Flint Water Crisis. • Managed retained environmental cases for different legal campaigns, mostly involving water crises all across the United States. • Gathered and organized clients' documents for litigating attorneys and hearings. • Supervised a group of intake specialists for special legal campaigns; mainly the Flint Water Crisis. • Managed retained environmental cases for different legal campaigns, mostly involving water crises all across the United States. • Gathered and organized clients' documents for litigating attorneys and hearings.

Call Center & Client Intake Service Manager

• May 2018 - Oct 2018

• Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating technologies for 1-800-LAW-FIRM/Kresch Legal Services, Parker Waichman LLP, and others to come.• Define user requirements; establish technical specifications, productivity, quality, and customer-service standards; contribute information and analysis to organizational strategic plans and reviews.• Develop call center systems by developing customer interaction and voice response systems, and voice networks; help design user interfaces; developing and execute user acceptance test plans; planning and controlling implementations.• Maintain and improve call center operations by monitoring system and agent performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Review of all Agent paperwork to ensure the quality of intake and retainers. Monitor and follow up with agents regarding the status of retainers that are still pending signature.• Maintain professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.• Meet organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Client Intake Service Manager/Research & Business Development

• May 2017 - Oct 2018

• Research on faulty medical devices and medications that have been recalled by the FDA, which have the potential to be future mass tort or class action lawsuits that enhance business development.• Research on information regarding the latest emerging legal issues concerning consumers, companies, groups of individuals, and/or patients.• Other responsibilities are working on client relation development and progress during the initial phases of legal claims. Duties include handling sensitive client and/or potential client information while having a good judgment on which cases could pass to the litigation process handled internally or by any other law firm partnering with 1-800-LAW-FIRM at the moment.• 1-800-LAW-FIRM handles cases that include: Anti-Terrorism, Mesothelioma, Sexual Abuse, Drug & Product Lawsuit, Civil Rights, Whistle Blower, Accidents & Injuries, Medical Malpractice, Unemployment Fraud, Nursing Home Abuse, and others. Show less

Legal Administrator/Client Relations/Retention Specialist

• Mar 2015 - Feb 2017

• My responsibilities were working on the initial phase of legal claims by handling inbound/outbound calls and client relations. • The duties assigned to me included handling sensitive client and/or potential client information while having a good judgment on which cases could pass to the litigation process once I've retained them to the firm. • Retained clients for 2 straight years, highest achievements being 57 client retentions in one week, and over 100 retentions a month on various occasions. During the client interview, I gathered important facts and details that are essential for claims to become legal cases. • The Sanders Phillips Grossman, LLC law firm handles mass tort cases against faulty medical devices manufacturers and pharmaceuticals for medications that cause side effects unknown to consumers and patients. Show less

Customer Service Representative

• Apr 2014 - Oct 2014

• Worked on over 40 different conflict management accounts daily between AT&T and its numerous employees and retirees from different racial and social-economic backgrounds, residing in the United States and Puerto Rico. • Assisted AT&T employees and retirees on their health benefits, life insurances, dependents, and retirement benefits through over 40 inbound/outbound calls daily in a high-volume call center. • Enrolled hundreds of AT&T employees, retirees, and their dependents on their new annual health benefits. • Guided numerous AT&T employees and retirees on any new policies included in their insurance and/or benefits. Show less

Debt Collector/Customer Service Representative

• Aug 2013 - Nov 2013

• Assisted credit card holders from diverse racial and social-economic backgrounds residing in the United States, linked exclusively to Capital One, through inbound and outbound calls. • Collected over $1,000.00+ weekly in debt using Firstsource Advantage's database. • Enforced customer service call center policies, procedures, and quality assurance measures to minimize inefficiency, while maximizing thousands of dollars in profit. • Followed dozens of federal and state laws applicable to debt collection diligently to assure and improve customer service. Show less

Owner/Manager

• Aug 2005 - May 2013

• Implemented and evolved over 5 strategies to target new business opportunities and markets every year. • Secured 10 government contracts in auctions, and offered our services and products to Puerto Rico's head start department of education, specifically in southeastern locations of the island. • Ensured 4 subcontracts, and offered our services and products to schools, specifically in south-central locations of Puerto Rico. • Estimated services, sold, and installed products offered by our company and other national businesses related to aluminum work to hundreds of homes, schools, and government buildings. • Assembled and installed products with numerous hand and power tools. Show less

Professional Services/Marketing Consultant

• Mar 2012 - Oct 2012

• Identified, developed, and evaluated various marketing strategies based on knowledge of company objectives and market trends. • Developed plans, alternative solutions, and campaigns for all marketing projects, while attempting to decrease the budget by the thousands in investment allowance. • Collaborated with the hotel owners and administrators to evaluate and promote various services. • Assisted in numerous attempts to acquire subcontracted advertising professionals to increase customer traffic and maximize profit. Show less