Experience

Results Direct

• United States
• Information Technology & Services
• 1 - 100 Employee

• Vice President of Business Development

  • Dec 2023 - Present

  Madison, Wisconsin, United States



Great Lakes Educational Loan Services, Inc.

• United States
• 1 - 100 Employee

• Business Analyst

  • Jun 2018 - Dec 2023

  Madison, Wisconsin Area Ensuring the highest levels of customer satisfaction for higher education clients utilizing the ScholarNet suite of Private Loan Products. Responsible for creating, sending and analyzing SurveyMonkey surveys sent to customers for CSAT/NPS related activities.



Omnipress

• United States
• Printing Services
• 1 - 100 Employee

• Digital Product Director

  • Jun 2019 - Nov 2023

  Madison, Wisconsin

• Digital Product Director

  • Jun 2019 - Nov 2023

  Madison, Wisconsin Area



Great Lakes Higher Education Corporation and Affiliates

• United States
• Financial Services
• 300 - 400 Employee

• Analyst IV

  • Oct 2012 - Jun 2019

  Madison, Wisconsin Area Acting as the business units' futurist, responsibilities include exploring innovative solutions to assist with the diversification of Great Lakes' businesses, for the purpose of generating new channels of revenue. Specifically focused on Great Lakes' commercial lines (B2B); activities include, but are not limited to, the following: •Review industry/sector/market websites •Review various market research reports •Participate in online forums •Attend conferences •Present… Show more Acting as the business units' futurist, responsibilities include exploring innovative solutions to assist with the diversification of Great Lakes' businesses, for the purpose of generating new channels of revenue. Specifically focused on Great Lakes' commercial lines (B2B); activities include, but are not limited to, the following: •Review industry/sector/market websites •Review various market research reports •Participate in online forums •Attend conferences •Present new innovative opportunities to stakeholders •Locate potential M&A targets •Develop relationships with potential targets Competencies include, but are not limited to, the following: •Highly adaptable to changing circumstances, tasks, responsibilities, and people while maintaining effectiveness in reaching set goals •Communicating clearly and concisely both verbally and in writing •Effective listening skills and actively participating in meetings •Providing consulting services to other areas of the corporation •Focusing on customer centricity •Contributes to sharing of information with members of the team as appropriate Self motivated to learn and develop by being a lifelong learner is one of my strongest qualities and I take pride in enhancing my understanding of the world around us.

• Client Services Technical Analyst II

  • Oct 2012 - Mar 2016

  Madison, Wisconsin Area Employed as a Technical Analyst II for Great Lakes Educational Loan Services within the Client Services department. Responsibilities included: •Gathering business requirements and enhancements for three Private Loan Processing tools •Creating Roadmap items with use of JIRA •Writing and prioritizing product requirements in Confluence •Collaborating with external and internal clients to meet important deadlines during the project life cycle From Client Initiative… Show more Employed as a Technical Analyst II for Great Lakes Educational Loan Services within the Client Services department. Responsibilities included: •Gathering business requirements and enhancements for three Private Loan Processing tools •Creating Roadmap items with use of JIRA •Writing and prioritizing product requirements in Confluence •Collaborating with external and internal clients to meet important deadlines during the project life cycle From Client Initiative Planning to implementation of small to large projects, my job was to keep the lines of communication open and flowing among the various business sectors for successful implementations. Additional responsibilities included. •Updating internal procedures •Client acceptance testing •Creating and presenting training materials to internal and external clients

• Client Services Specialist

  • Nov 2009 - Oct 2012

  Madison, Wisconsin Area

• Relationship Management Specialist

  • May 2006 - Nov 2009

• Product Engineering Deployment Specialist

  • Jun 2005 - May 2006

• Loan Originations, Customer Service Representative III

  • Aug 2002 - Jun 2005

• Default Aversion Account Representative II

  • Mar 2001 - Aug 2002