Experience

NIACRO

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Project Assistant

  • Jun 2019 - Present



Hull Live | Hull Daily Mail

• United Kingdom
• Online Audio and Video Media
• 1 - 100 Employee

• Newspaper Sales Executive

  • Jul 2013 - Mar 2019



Orange Retail

• Area Manager

  • Mar 2008 - Oct 2009

  •Responsible for the management, training and ongoing development of a multi disciplined team of personnel to ensure all company and personal targets are exceeded•Implementing and analysing KPIs to develop sales and service strategies to ensure optimisation of market opportunities •Identifying key improvements to working practices and procedures to maximise productivity and profitability without compromising service•Utilising exceptional interpersonal skills and communicative abilities to build effective relationships with colleagues and customers•Accountable for the completion and maintenance of all store administration in line with company policy and current legislations•Developing and presenting business performance reports to the senior management team and facilitating with the development of company-wide strategies and best practices•Effective management of monthly controllable costs within budget•Achieved year to date score of 81% on customer experience, currently top of the company Show less

• Branch Manager

  • May 2002 - Mar 2008

  •Leading a team of store personnel and responsible for their ongoing management and development to meet ambitious sales and service targets.•A varied role responsible for recruitment, training, delivering expert advice, guidance and performance management•Identifying and realising new business potential by balancing a tenacious sales style with outstanding standards of service•Ensure the store operates efficiently and that all operational areas are maintained in line with store standards, policies & procedures Show less



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Branch Manager

  • Nov 2000 - May 2002

  • Management and motivation of 20 personnel within a £2 m+ turnover store • Creating innovative visual merchandising programmers to maximise product promotion and realise revenue potential • Assisting customers with complex requests and complaints, ensuring queries and dealt with professionally and in a timely manner • Minimised risk of loss through effective use of all available data & resources • Accountable for stock control and management as well as store housing and banking procedures • Championing a customer centric environment, encouraging and coaching team members to exceed customer service standards to maximise repeat custom potential Show less



Wallis & Warehouse

• Retail Manager

  • Nov 1998 - Nov 2000

  • Responsible for delivery within 2 separate concessions within House of Fraser • Management & development of 2 brand managers to exceed all KPI's • Accountable for stock control and management as well as store housing and banking procedures. • Championing a customer centric environment, encouraging and coaching team members to exceed customer service standards to maximise repeat custom potential Previous to the these roles I worked in Northern Ireland from 1993 – 1998 starting as a trainee manager in Miss Selfridge progressing to an Assistant Manager role in Warehouse prior to relocating to Scotland. Full details available upon request. Show less