Experience

Quant Rabbit SRL

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Customer Service Representative

  • Nov 2019 - Present

  - Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently - Managing large client database and transactions, payments and relations between customers and partners - Setting commissions and calculating risk taken by affiliates and partners. - Keeping weekly and monthly reports of the company's activity - Participate in the testing phases to validate the deliveries before production - Inspected products to ensure high quality standards, arranging appealing sales floor displays - Analysis and prioritization of requirements and coordination with project stakeholders - Collaborate effectively with business functions and internal/external development teams to deliver proper IT Solutions, aligned with the Organization's strategy and project timelines Show less