Executive Assistant

• Jul 2023 - Present

Amazon Account Manager

• Apr 2021 - Present

Coaching Consultant

• Jul 2017 - Jan 2020

Customer Service Team Lead

• Feb 2015 - Jun 2017

Team Lead

• Nov 2013 - Nov 2014

Team Lead

• Mar 2011 - May 2012

• Supervises/monitors’ agent’s performance making sure targets and metrics are met. • Provides coaching and feedback to agents’ performance on a weekly and monthly basis. • Audit calls per agent to ensure that agents are following campaigns policies. • Make real time decisions to optimize resources and to address service issues and demands. • Monitor agent’s sales and conversion rate on a daily basis. • Initiates ideas to improve and streamline the processes for the account. • Provide the proper disciplinary actions for direct reports as needed. Show less

Team Lead

• Jun 2009 - Mar 2011

• SWAT Team (August 2009 – November 2009)o Part of operations team in handling a 3 week project based campaign in the Bacolod Site.o Part of operations team in launching a campaign in our Bacolod Site. (Account expansion)• Cross trained for DTA Activations Tier 1, DTA Order Entry and DTA Tier 2 (Helpdesk).• Provide continuous coaching and feedback to agents about their performance.• Responsible for managing knowledge, profitability, quality and effectiveness of the team.• Effectively lead and manage the team to meet company and client objectives.• Provide assistance to Human Resources by conducting initial interviews for applicants.• Handled a 2 week program for DTA Activations and RTP Chat Support.• Monitor queue of calls. Show less

Customer Service Representative

• Sep 2008 - Jun 2009

SAP Project Assistant - Manufacturing

• Jan 2008 - Aug 2008