Experience

EDX Events

• Singapore
• Events Services
• 1 - 100 Employee

• Head of Training And Development

  • Jun 2023 - Present

• Business Operations Manager

  • Jan 2023 - Jun 2023



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Team Manager

  • Jan 2022 - Present

• Subject Matter Expert

  • Oct 2021 - Jan 2022

  As as Subject Matter Expert or SME, it is our job to provide assistance to newly-hired agents in order for them to pass the Training and give proper assistance to our customers during a call. Apart from supplying product knowledge to our trainees, it is also our liability to prepare them emotionally in every aspect of their job as a Customer Service Representative by boosting their morale, debriefing them whenever there's a stressful call, and serve as their guiding light with their journey towards regularization. Show less

• Customer Service Representative

  • Nov 2020 - Oct 2021

  As a Customer Service Representative for a US- Based TelCo, it is our job to provide honest and truthful information about our clients' accounts. It is also our job to provide basic troubleshooting to their devices and connection during their first call without forgetting to give a customer-obsessed service.


JAC Steel Fabrication and Carpentry Services
• Proprietor

  • Oct 2014 - Oct 2020

Self-employed
• Real Estate
• 1 - 100 Employee
• Associate Manager

  • Oct 2010 - Jul 2018


1234 Mag

• Virtual Assistant

  • 2015 - 2015

• Virtual Assistant

  • 2015 - 2015

• Virtual Assistant

  • 2015 - 2015


Stellar Global Solutions Philippines, Inc.
• Communication Assistant

  • Sep 2010 - Aug 2013

Freelance Virtual Assistant
• Philippines
• Business Consulting and Services
• 1 - 100 Employee
• Freelance General Virtual Assistant

  • 2008 - Oct 2010