Experience

MarketAxess Post-Trade

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Business Development Manager

  • Apr 2016 - Present

  Trax Corp. has rolled out new products and services – from a Mobile Suite of iOS apps, the eMRO web-based ERP maintenance solution, to a suite of Professional Services. The Business Development Manager position is aimed at assisting Trax customers by exposing them to available products and services so they can fully utilize their Trax maintenance solutions to gain increased ROI. -Outreach to existing customers using knowledge about their needs gained from a long-term relationship with them via various Customer Support-related positions held at Trax and aviation industry knowledge. Utilize knowledge of aviation business processes, software development life cycle, vendor/supplier relationships, technical and infrastructure requirements, to propose solutions. -Product branding and promotion to increase customer awareness of available offerings. -Facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.



cis

• Software Development
• 1 - 100 Employee

• Senior Manager, Strategy and Planning, Global Enterprise Business

  • Oct 2014 - Present

  - Developed an opportunity expansion strategy for enterprise accounts. This included creating an enterprise diagnostic tool and engagement strategy that enabled holistic discussions around the use of technology and the connection to customer business drivers. - Analyzed the connection between business practices, technology and productivity, specific to certain industries. - Conducted research into industry transitions to explore the expanded use of networking and collaboration technology. - Based on research and strategic framework development, created thought leadership content, strategies and enablement tools to take advanced concepts to the field.



MarketAxess Post-Trade

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Manager, Account Management

  • Aug 2010 - Mar 2014

  --Developed Trax Corp department & team of Account Managers to offer concierge-style customer service focused on client satisfaction, timely issue responsiveness & resolution, addressing emerging customer needs via new service offerings, and advocacy of client needs & perspectives. --Managed onboarding of newly implemented customers & transition from onsite project management services to customized account management service. --Developed customer relationship management strategy, tools, and performance tracking metrics aimed at ensuring improvements in client interests & best ROI and utilization of the Trax software product.