Senior Fraud Analyst

• Sep 2020 - Present

Fraud Analyst

• Aug 2019 - Present

Support the Fraud and Chargeback Team in performing daily monitoring activities to mitigate fraud risks and minimize chargeback losses. • Identifying and exploring new approaches and data sources to support improvements to existing and new fraud strategies. • Reviewing merchant's transactions to flag or identify suspicious activity. Flag any transactional pattern that does not fit the expected activity and perform investigation to ensure compliance with card scheme regulations, internal… Show more Support the Fraud and Chargeback Team in performing daily monitoring activities to mitigate fraud risks and minimize chargeback losses. • Identifying and exploring new approaches and data sources to support improvements to existing and new fraud strategies. • Reviewing merchant's transactions to flag or identify suspicious activity. Flag any transactional pattern that does not fit the expected activity and perform investigation to ensure compliance with card scheme regulations, internal policy and procedure. • Responsible for reviewing Fraud and Chargeback levels on a weekly/monthly basis as per card scheme regulations and also internal accepted levels. • Interact with banks and customers to validate information and to facilitate any investigations being carried out by external authorities. • Identify system improvements to prevent fraudulent activities and ensure confidentiality of all information collected from tools. • Creating Procedures and Forms to make work more efficient within the team and when there needs to be communication with other departments • On call duties to cover the monitoring function 7/7 – administrator on the various system used with the aim of testing new features, effectiveness of the changes, new releases etc.

Surveillance/R & GI officer

• Oct 2012 - Aug 2019

- Part of Risk and GI team. - Analyze players' betting behavior and game-play pattern. - Prepare Excel sheets for summary activity. - Research and share with team fraud in remote gaming, to procure the latest trends and updates. - Prepare reports to be sent internally or externally. - Work closely with BI and other departments. - Ensure integrity of gameplay. - Part of Risk and GI team. - Analyze players' betting behavior and game-play pattern. - Prepare Excel sheets for summary activity. - Research and share with team fraud in remote gaming, to procure the latest trends and updates. - Prepare reports to be sent internally or externally. - Work closely with BI and other departments. - Ensure integrity of gameplay.

Online croupier

• Apr 2011 - Sep 2012

-Live dealing blackjack, baccarat and poker. -Assist live players with queries regarding game or payments. -Live dealing blackjack, baccarat and poker. -Assist live players with queries regarding game or payments.