Area Customer Service Manager

• Mar 2021 - Present

Customer Service Manager

• Apr 2017 - Mar 2021

- Cabin Manager leading teams in the air and on the ground, ensuring the highest levels of customer service and integrity of our brand values.- Delivering compliant briefings to my team, ensuring they are up to date with the latest service and legal requirements and managing as appropriate. - End to end performance management and tracking, use of key performance indicators to drive crew to be their best. - Recruitment interviews for future talent.- Complete responsibility for all passengers and crew on board;- ensuring all Civil Aviation and company guidelines are followed to maintain the safe operation of the aircraft.- Handling any complaints and problem solving quickly in a restrictive atmosphere.- Delivering training packages to new entrant crew in both safety and customer service.- Converting business knowledge and goals into achievable and understandable aims for my team via presentations, email and other mediums. Show less

Cabin Crew

• Mar 2014 - Apr 2017

- Main crew operating as part of British Airways’ Gatwick fleet, flying both shorthaul and longhaul routes.- Security checks and inspecting of safety equipment on board.- Working up as Gatwick Customer Service Manager, in line with operational requirements.- Providing a service consistent with British Airways standards, whilst ensuring safety and comfort of all guests.- Awareness of the company image, and adhering immaculately to grooming standards at all times.- Licensed to fly as cabin crew on the airbus and boeing aircrafts.- Using company intranet to keep my knowledge of the business current. Show less

Cabin Crew

• Feb 2013 - Feb 2014

- Cabin crew on a domestic route flying exclusively on the Airbus A320. - Cabin crew on a domestic route flying exclusively on the Airbus A320.

Food And Beverage Assistant

• Oct 2012 - Jan 2014

- Serving food and beverages within a four star hotel setting. - Maintaining brand standards. - Serving food and beverages within a four star hotel setting. - Maintaining brand standards.

Shift Manager

• May 2006 - Sep 2012

- Complete responsibility for the running of a busy restaurant. - Training, managing and motivating a large team. - Complete responsibility for the running of a busy restaurant. - Training, managing and motivating a large team.