Experience

VIVID

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Customer Service Representative

  • Feb 2023 - Present



TPT Fire Maintenance Ltd

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Help Desk Coordinator

  • Jan 2023 - Feb 2023



SSE plc

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Support Advisor

  • Feb 2007 - Dec 2022

  2007 – TO PRESENT CUSTOMER SUPPORT ADVISOR, - SSE PLC This role involves answering all incoming telephone calls that come into a busy call center hitting a daily target, they consist of small and medium business, Engineers and internal calls from other departments dealing with their queries and solving them to suit individual’s needs such as booking appointments, understanding there usage of electric and gas, collections arranging arrangement to pay, dealing with and promoting new products to external customers, amending customer accounts for invoicing. General administration is also included in the role. Show less



GBC UK LTD

• Basingstoke, England, United Kingdom

• TECHNICAL SUPPORT LIAISON

  • Jan 2001 - Feb 2007

  This role involved answering all incoming telephone calls that came into the telemarketing center they consisted of customers, Sales Advisors, and technicians dealing with their queries and solving them to suit each individual’s needs. I had a team of 12 technicians that I had to order parts, stationery allocate there daily work load and key their daily figures, I also worked closely to the sales team taking any incoming orders or queries that came in, General administration was also included in the role such as faxing and photocopying. Show less



Countrywide Assured Mortgages PLC

• Basingstoke, England, United Kingdom

• Help Desk Administrator

  • Mar 1999 - Jan 2001

  This role involved answering all incoming telephone calls that cane into the mortgage center that consisted of clients, Financial Advisors and a panel of mortgage lenders dealing with the queries and solving them in the best way for each individual, I also dealt with typing references for employees, previous mortgage lenders and landlords. General administration such a faxing, filling and photocopying was included in this role. This role involved answering all incoming telephone calls that cane into the mortgage center that consisted of clients, Financial Advisors and a panel of mortgage lenders dealing with the queries and solving them in the best way for each individual, I also dealt with typing references for employees, previous mortgage lenders and landlords. General administration such a faxing, filling and photocopying was included in this role.



Barclays Life Assurance Company

• United Kingdom
• Insurance

• Sales Support Administrator

  • Sep 1998 - Mar 1999

  This role involved the total administration for a team of 30 Financial Advisors, 3 Field Sales Managers and 1 Regional Sales Manager, My duties included the administration of the recruitment process and the training process, the booking of meeting rooms, maintenance of complaints spreadsheet, production of weekly figures, maintenance of the company database and payment of invoices and expenses. This role involved the total administration for a team of 30 Financial Advisors, 3 Field Sales Managers and 1 Regional Sales Manager, My duties included the administration of the recruitment process and the training process, the booking of meeting rooms, maintenance of complaints spreadsheet, production of weekly figures, maintenance of the company database and payment of invoices and expenses.



Sub- Contract UK Ltd

• Basingstoke, England, United Kingdomi

• Sales Administrator and Junior Accounts Clerk

  • Jul 1995 - Sep 1998

  This role involved general administration such as faxing, photocopying and answering the telephone. Typing invoices, confirming appointments and general assisting a team of Sale Advisors. This role involved general administration such as faxing, photocopying and answering the telephone. Typing invoices, confirming appointments and general assisting a team of Sale Advisors.