Paula Vieira
Multilingual Customer Support at Academic Bridge - English School- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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C2 Proficient Certificate
EF International Language CampusesFeb, 2022- Oct, 2024 -
Body Language for Women
LinkedInJul, 2020- Oct, 2024 -
Executive Leadership
LinkedInJul, 2020- Oct, 2024 -
The Six Morning Habits of High Performers
LinkedInJul, 2020- Oct, 2024 -
Manual Handling
AcademyHQSep, 2018- Oct, 2024 -
Barista Course
Academic Bridge - English SchoolAug, 2018- Oct, 2024 -
English Course
Academic Bridge - English SchoolAug, 2018- Oct, 2024 -
Lawyer
OAB/SCFeb, 2018- Oct, 2024 -
Public Speaking
Universidade do Sul de Santa CatarinaJul, 2017- Oct, 2024
Experience
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Academic Bridge - English School
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Ireland
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Education Administration Programs
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1 - 100 Employee
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Multilingual Customer Support
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Oct 2018 - Present
• Initiating, developing, and maintaining strong executive and decision-making-level client relationships, both in person and virtually.• Handling all aspects of sales and after-sales such as prospecting qualifying leads, price quotations, negotiation, and follow-up with the client, via phone (WhatsApp) and email.• Acting as support to clients at all times - general enquiries, travel arrangements, letter requests, emergency situations.• Assisting students with visa procedures ensuring full compliance with Irish immigration requirements.• Multilingual support with high performance in communication in Portuguese/English.• Working collaboratively with the Marketing team to drive the company website and work with the SocialMedia Manager to help keep social media content regularly updated.• Participating in Brainstorming, Meetings, video calls with clients, and Induction Days.• Welcoming students/customers to the school.• Listening to and resolving clients’ complaints with empathy and courtesy.• Creating and updating customer and sales databases (a CRM system).• Generating customer invoices and processing payments as required.
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Accomodation Assistant
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Sep 2018 - Oct 2018
• Cleaning guest rooms as assigned, ensuring the hotel's established standards of cleanliness at all times.• Reporting any maintenance issues and handling guest requests.• Anticipating guests' needs and ensuring that service is provided to the level they require and beyondtheir expectations.• Ensuring the confidentiality and security of all guest rooms.• Highlighting any items or areas that need maintenance.• Stocking trolleys and keeping corridors very neat and tidy.• Working safely with chemicals and equipment to assist with the cleaning process whilst maintaining safepractices of work.• Carrying out any other duties as required.
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Tribunal Regional Federal da 4ª Região
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Brazil
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Administration of Justice
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200 - 300 Employee
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Legal Trainee
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Feb 2016 - Feb 2018
• Preparation of motions and other procedural documents for a variety of cases related to Brazilian Federal Law;• Maintaining ethical standards of conduct;• Providing administrative/legal support to the judge and a team of public servants;• Greeting 20+ people a day, and quickly assisted them as needed;• Assisting clients’ application process, advising on compliance with legislation and applicablerequirements.• Constantly communicating pertinent information to clients via phone.• Performing a wide range of other duties as needed on a case-by-case basis.• Scheduling appointments for Medical reports.• Performing other relevant duties when needed.
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Universidade do Sul de Santa Catarina
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Brazil
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Higher Education
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100 - 200 Employee
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Legal Trainee
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Apr 2015 - Dec 2015
• Handling legal paperwork such as motions, agreements, pleadings and power of attorney.• Assisting in trial preparation.• Conducting legal research, and prepared memoranda on opinions on a variety of University issues witha focus on education law.• Investigating facts and laves to determine causes of action and to prepare cases.• Assisting the University's legal team in the preparation of audits and reports.• Ensuring that deadlines are met.• Undertaking casework under the supervision of a qualified lawyer.
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Tribunal de Justiça de Santa Catarina
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Brazil
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Administration of Justice
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700 & Above Employee
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Legal Trainee
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Apr 2014 - Apr 2015
• Worked at the Brazilian Court as an unpaid trainee dealing with legal matters.• Drafting legal documents, including memorandum and warrants.• Providing administrative/legal support to the judge and a team of public servants.• Answering all incoming phone calls, acting as the first point of contact for visitors and attorneys via phone, e-mail and face-to-face, uncovering their needs, then following through with solutions, workingwith a sense of urgency and prioritisation.• Maintaining an ethical culture within the Organization.
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Education
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2022 - 2023
Estácio
Postgraduate Degree, Language Interpretation and Translation -
2013 - 2018
Universidade do Sul de Santa Catarina
Bachelor's degree, Law
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