Guide Acquisition Specialist

• May 2022 - Present

Customer Service Specialist

• Jan 2019 - Jun 2021

Offer support to customers and partners using Booking.com platforms, instruct and educate on tools, provide information & support. Advance IT Skills. Navigating different online IT tools and browsers to provide accurate information and follow set processes. A problem-solving and solution-driven mentality. Prioritizing customers' needs and delivering answers within 24 hrs. Advising accommodating regarding digital marketing. Customer Analytics Point of contact between users and other Internal Departments. Negotiate win-win situations between customers, partners, and affiliates. Understand user experience and provide feedback on internal procedures, online platforms, and services. Show less

Assistant Manager

• Jul 2016 - Sep 2018

Supervising different sale points and online platforms to manage tours’ availability. Analyzing current reservation, external factors, and past year’s performance to plan fortnight forecasts. Social media marketing and content Face to face customer service, handling refunds and complaintsProviding training to new employees.

Meeting Point Manager

• Jun 2016 - Jan 2018

The main goal in this position is organising the smooth running of the daily tours. This includes the supervision of the sales in the break location, customer service and guide's assistance. Considering the amount of tourist that join us, between 500 and 900 everyday, strong organization skills and experience in handling stress situations are needed in order to guarantee the highest quality standard. Other skills:Daily accounting reports. Social Media.Clear communication in English and Spanish. Show less

Client Support Officer and Interpreter

• Mar 2015 - Apr 2016

Founding by Right Reach Project and Southwark Council the aim was empowering the Latin-American Community in South London. Helping and promoting awareness about Labour Rights, Migration and Welfare System in U.K. Telephonist, scheduling the agenda and client support in weekly Spanish Sessions. Interpreter between Spanish and English speakers. Building database, making referrals and writing reports. Founding by Right Reach Project and Southwark Council the aim was empowering the Latin-American Community in South London. Helping and promoting awareness about Labour Rights, Migration and Welfare System in U.K. Telephonist, scheduling the agenda and client support in weekly Spanish Sessions. Interpreter between Spanish and English speakers. Building database, making referrals and writing reports.

Sales Team Member

• Mar 2014 - Mar 2015

Precision in following Health and Safety Regulations. Customer service, providing information about store goods, quality standards and core values. -Retail experience-Marketing and selling strategies. Precision in following Health and Safety Regulations. Customer service, providing information about store goods, quality standards and core values. -Retail experience-Marketing and selling strategies.

Research Fellow

• May 2012 - Mar 2013

Combine quantitative and qualitative approaches as part of a multi-strategy design to monitored and evaluate public policies and companies strategic plans. Edit surveys, field-based data collection, and archival database information. Combine quantitative and qualitative approaches as part of a multi-strategy design to monitored and evaluate public policies and companies strategic plans. Edit surveys, field-based data collection, and archival database information.

Staff Accountant

• Mar 2010 - Aug 2012

My role included: • Reviewing and analysing balance sheets accounts • Daily administrative duties and running of the office My role included: • Reviewing and analysing balance sheets accounts • Daily administrative duties and running of the office