Director of Operations

• Feb 2023 - Present

Director of Operations and Events

• Sep 2019 - Feb 2023

Responsible for operations of a 6-room B&B and a literal ground-to-table hospitality program on a 105-acre organic ranch and winery. Hire, train, and manage a staff of fifteen to twenty; innkeepers, groundskeepers, housekeepers, servers, an Event Lead, and an Estate Chef. Guide the culinary program utilizing ranch-grown produce and local products. Responsible for sales and execution of events ranging from intimate occasions to 200-person weddings and corporate programs. Ordering and inventory. Responsible for hiring, mentoring and training staff, HR functions, payroll, employee manuals and policies. Show less

Director of Sales & Operations (Catering & Events)

• Jan 2013 - Dec 2017

Sole Repair Shop / Zoe Events /Feed Co Catering Sales Manager for both venues as well as offsite catering. Generating new leads and relationships to increase bookings. Prospecting, marketing, social media and networking Worked closely with the culinary team to generate and execute banquet event orders and service plans. Meeting with clients, selling the venues and catering, generating contracts, organizing tastings and guiding the client through the entire booking process to event completion with follow ups to ensure satisfaction. Introduced time saving sales software, upgrades to business listings, integrated social media platforms and streamlined processes and procedures. Increased venue bookings by 35% in the first year with increase each following year Worked as staff lead on events as needed, assisting in food production, set up, serving and bartending Obtained and maintained large corporate accounts such as Amazon, Microsoft, Delta Airlines, Vice, Jameson, Lincoln, Google, Nordstrom and more Show less

Consultant

• Jan 2011 - Jun 2011

Consultant for Home Hill Inn. Recruiting and training all new staff and management. Promotion and marketing. Consultant for Home Hill Inn. Recruiting and training all new staff and management. Promotion and marketing.

General Manager/ Chef

• May 2008 - Jan 2011

Select Registry, Best of NH, Diamond Collection; Farm to Table, Gastropub; 70 seats Reopened Home Hill Inn with new affordable farm to table and gastropub concept. Secured all permits and documentation for reopening. Planned and oversaw necessary upgrades and renovations. Acted as onsite innkeeper for 11 room inn on 25 acres managing all aspects of guest experience from landscaping to linens. Acted as Catering and Event Sales & Planner for hundreds of events including large tented weddings of up to 300 guests on the property. Coordinating vendors, timeline and set up as dictated. Hired and trained all staff. Wrote training manuals. Purchased and programmed Inn Rezovation GT system and Aloha POS system.. Introduced a work exchange program saving over 75k in labor costs. Wrote seasonal and banquet menus, recipes, mise en place lists. Ordered all needed products for inn and restaurant. Expedited nightly dinner service, bartending and serving as needed Show less