Experience

Department of Transport

• Ireland
• Government Administration
• 100 - 200 Employee

• Higher Executive Officer

  • Jun 2022 - Present

• Executive Officer

  • Jan 2019 - Jun 2022



Egis

• France
• Civil Engineering
• 700 & Above Employee

• Control Room Operator

  • Aug 2018 - Jan 2019

• Motorway Traffic Control Centre (MTCC) Operator

  • Feb 2015 - Jan 2019

  The MTCC Operator will be responsible for delivering a competent, efficient and effective MTCC/Toll Control Room. Duties:  Answer all calls in an efficient and courteous manner  Process enquiries & follow up any queries and requests in a timely manner  Accurately record all incidents on the incident management system and ensure notifications are completed  Liaise with third parties where necessary to follow up phone queries/ requests  Liaise with third parties to… Show more The MTCC Operator will be responsible for delivering a competent, efficient and effective MTCC/Toll Control Room. Duties:  Answer all calls in an efficient and courteous manner  Process enquiries & follow up any queries and requests in a timely manner  Accurately record all incidents on the incident management system and ensure notifications are completed  Liaise with third parties where necessary to follow up phone queries/ requests  Liaise with third parties to report, update or close an incident  Resolve customer/client queries  Implement Planned Events on ATMS  Implement Traffic Plans on ATMS  Monitor CCTV and other traffic management tools to identify incidents on the road network and take appropriate action – stakeholder notification and liaison during an incident  Report system faults as required  Provide assistance and cover for Tolling Operations as required  Comply with all MTCC procedures in the Contractors Plan



AIB

• Ireland
• Banking
• 700 & Above Employee

• Customer Service Associate

  • Jul 2014 - Jan 2015

  Providing customer service facilities to AIB's customers worldwide Providing customer service facilities to AIB's customers worldwide



O'Brien Associates Educational Consultants

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Marketing Administrative Assistant

  • Jan 2014 - Jun 2014

  In working with OBA, I am dealing with third level institutions in various countries as well as trying to assist students from Libya, UAE & India find courses to study here in Ireland. In doing this job, I am improving the following skills: • Copy and audio typing • Client relationship skills • Time Management • Online Applications • Preparing written communications • Planning and organising meetings • General customer service • Generating accounts • Advising people… Show more In working with OBA, I am dealing with third level institutions in various countries as well as trying to assist students from Libya, UAE & India find courses to study here in Ireland. In doing this job, I am improving the following skills: • Copy and audio typing • Client relationship skills • Time Management • Online Applications • Preparing written communications • Planning and organising meetings • General customer service • Generating accounts • Advising people • Updating files and keeping all files accurate • Analytical skills Show less In working with OBA, I am dealing with third level institutions in various countries as well as trying to assist students from Libya, UAE & India find courses to study here in Ireland. In doing this job, I am improving the following skills: • Copy and audio typing • Client relationship skills • Time Management • Online Applications • Preparing written communications • Planning and organising meetings • General customer service • Generating accounts • Advising people… Show more In working with OBA, I am dealing with third level institutions in various countries as well as trying to assist students from Libya, UAE & India find courses to study here in Ireland. In doing this job, I am improving the following skills: • Copy and audio typing • Client relationship skills • Time Management • Online Applications • Preparing written communications • Planning and organising meetings • General customer service • Generating accounts • Advising people • Updating files and keeping all files accurate • Analytical skills Show less



The Convention on the Constitution

• Ireland

• Citizen Representative

  • Dec 2012 - Feb 2014

  As one of the 66 citizen representatives chosen from around the country along with 33 politicians and an independent chairman, we deal with a small number of articles within the current Constitution (Bunreacht na hÉireann) and have been asked to make recommendations on the specific articles. These recommendations are then brought to Government for discussions and hopefully implementation. The subjects we have been asked to discuss are: 1)Reduction of the Presidential term of… Show more As one of the 66 citizen representatives chosen from around the country along with 33 politicians and an independent chairman, we deal with a small number of articles within the current Constitution (Bunreacht na hÉireann) and have been asked to make recommendations on the specific articles. These recommendations are then brought to Government for discussions and hopefully implementation. The subjects we have been asked to discuss are: 1)Reduction of the Presidential term of office to five years and the alignment with local and European elections 2) Reduction of the voting age to 17 3) Review of the Dáil electoral system 4) Irish citizens’ right to vote at Irish Embassies in Presidential elections 5) Provisions for same-sex marriage 6) Amendment to the clause on the role of women in the home and encouraging greater participation of women in public life 7) Increasing the participation of women in politics 8) Removal of the offence of Blasphemy from the Constitution. Once we have these subjects discussed, we have then the chance to make suggestions for other changes we see required within the Constitution. Show less As one of the 66 citizen representatives chosen from around the country along with 33 politicians and an independent chairman, we deal with a small number of articles within the current Constitution (Bunreacht na hÉireann) and have been asked to make recommendations on the specific articles. These recommendations are then brought to Government for discussions and hopefully implementation. The subjects we have been asked to discuss are: 1)Reduction of the Presidential term of… Show more As one of the 66 citizen representatives chosen from around the country along with 33 politicians and an independent chairman, we deal with a small number of articles within the current Constitution (Bunreacht na hÉireann) and have been asked to make recommendations on the specific articles. These recommendations are then brought to Government for discussions and hopefully implementation. The subjects we have been asked to discuss are: 1)Reduction of the Presidential term of office to five years and the alignment with local and European elections 2) Reduction of the voting age to 17 3) Review of the Dáil electoral system 4) Irish citizens’ right to vote at Irish Embassies in Presidential elections 5) Provisions for same-sex marriage 6) Amendment to the clause on the role of women in the home and encouraging greater participation of women in public life 7) Increasing the participation of women in politics 8) Removal of the offence of Blasphemy from the Constitution. Once we have these subjects discussed, we have then the chance to make suggestions for other changes we see required within the Constitution. Show less



Dublin City University

• Ireland
• Higher Education
• 700 & Above Employee

• Postgraduate Officer

  • Oct 2012 - May 2013

  In this job I was given an insight into the various committees in DCU and I had the pleasure of working with various staff on issues that affected postgraduate students. In sitting on DCU’s Academic Council, I was able to gather further insight into how the University actual runs on a day to day basis as well as understand how and why changes are made to certain programmes in order to improve the learning processes within the University. As Postgrad officer, I was responsible… Show more In this job I was given an insight into the various committees in DCU and I had the pleasure of working with various staff on issues that affected postgraduate students. In sitting on DCU’s Academic Council, I was able to gather further insight into how the University actual runs on a day to day basis as well as understand how and why changes are made to certain programmes in order to improve the learning processes within the University. As Postgrad officer, I was responsible for chairing the Postgraduate working group which will deal with specific issues for Postgrads as well as developing Postgraduate policies. I also had the responsibility this year of holding a number of focus groups to gather feedback and suggestions from Postgrads on the recent implemented strategic plan entitled Strategic Plan 2012- 2017, Transforming Lives and Societies. On working with this group, I gained experience in working with groups as well as improved on my people skills.

• Class Representative

  • Oct 2009 - May 2013

  My class put their faith in me to be their voice to our student union. I was responsible for raising any issues or concerns my class had to the members of DCU Student Union Executive and to ensure that the opinions of my class were voiced on various issues that arose throughout my time in DCU. I then had the job of communicating back to my class. I was also the link between the staff of my programmes and the rest of the students in my classes. I sat down to meetings with the staff… Show more My class put their faith in me to be their voice to our student union. I was responsible for raising any issues or concerns my class had to the members of DCU Student Union Executive and to ensure that the opinions of my class were voiced on various issues that arose throughout my time in DCU. I then had the job of communicating back to my class. I was also the link between the staff of my programmes and the rest of the students in my classes. I sat down to meetings with the staff regularly to iron out issues and to come up with ideas to improve the courses. The main forum for much of this work was in the bi-annual programme boards that I attended throughout my time in DCU. I dealt with many personal issues that my classmates were affected by and gave them guidance as to where they could get further help or put them in touch with people who had more experience in dealing with those kinds of issues.



DCU Debating Society

• Auditor

  • Apr 2012 - May 2013

  -Chair all meetings of the Society -Greet visiting guests of the Society and the University when they come to participate in our events -Liaise with fellow debating institutions both within the University and further afield -Responsible for the protection of the aims of the Society and guiding its progression.

• Intervarsity Convenor

  • May 2011 - May 2012

  -Involved this year with the setting up of the Kate Fitzgerald Memorial Maidens competition in memory of a former DCU student. Set up and adjudicated the debates with the aid of Nuala Mulligan and arranged well-known judges for the final. -In charge of DCU’s annual debate Open where speakers come from all over Ireland and across Europe to debate the status quo. I managed to attract a number of teams from Europe and also managed to increase the number of teams allowed to participate… Show more -Involved this year with the setting up of the Kate Fitzgerald Memorial Maidens competition in memory of a former DCU student. Set up and adjudicated the debates with the aid of Nuala Mulligan and arranged well-known judges for the final. -In charge of DCU’s annual debate Open where speakers come from all over Ireland and across Europe to debate the status quo. I managed to attract a number of teams from Europe and also managed to increase the number of teams allowed to participate. -Responsible for the setting of motions for the weekly house meetings which took take place every Tuesday in CG04 which cover a wide range of subjects and consist of many different debate formats such as BP debating and Maidens style.

• Internal Debates Convenor

  • Oct 2010 - May 2011

  -Responsible for the organising and running of any debates held within DCU -Contacting speakers to participate in upcoming debates



The Office of the Revenue Commissioners

• Castlebar, Co.Mayo

• Customer Support

  • May 2012 - Sep 2012

  I interned for the summer with the Revenue Commissioners on their ROS (Revenue On-Line Service) system in a call centre which meant my work was mainly conducted through phone calls and e-mails. I was responsible for helping ROS customers set up their on-line accounts so as they could file and pay their taxes on line. I was also responsible for helping those experiencing technical difficulties with their ROS accounts find a solution to their problem. I interned for the summer with the Revenue Commissioners on their ROS (Revenue On-Line Service) system in a call centre which meant my work was mainly conducted through phone calls and e-mails. I was responsible for helping ROS customers set up their on-line accounts so as they could file and pay their taxes on line. I was also responsible for helping those experiencing technical difficulties with their ROS accounts find a solution to their problem.



An Cumann Gaelach DCU

• Event Coordinator

  • Oct 2011 - May 2012

  Responsible for the organising and running of all events by the society with the assistance of various committee members such as An Féile Cheilteach, Oireachtas na Samhna, turas go Dún Éideann, tráth na gceist & srl Responsible for the organising and running of all events by the society with the assistance of various committee members such as An Féile Cheilteach, Oireachtas na Samhna, turas go Dún Éideann, tráth na gceist & srl



An Cumann Gaelach DCU

• DCU

• Secretary

  • Oct 2010 - May 2011

  Duties during my time as secretary included: -Liaising with DCU's Registry Office and DCU Student Union helpdesk staff to book meeting rooms -E-mail our membership weekly updates -Arrange meeting times with the chairperson and then notify the committee of the meeting arrangements -Take minutes at our meetings and send them to all relevant parties Duties during my time as secretary included: -Liaising with DCU's Registry Office and DCU Student Union helpdesk staff to book meeting rooms -E-mail our membership weekly updates -Arrange meeting times with the chairperson and then notify the committee of the meeting arrangements -Take minutes at our meetings and send them to all relevant parties



RÍ NA MARA Irish Seaweed Cosmetics

• Cosmetics

• Sales Assistant

  • Dec 2010 - Dec 2010

  I was working with them as a Sales Assistant during the a number of Christmas Fairs I was working with them as a Sales Assistant during the a number of Christmas Fairs



An Garda Síochána

• Ireland
• Government Administration
• 700 & Above Employee

• Transition Year Work Experience

  • Mar 2007 - Mar 2007

  As part of my Transition Year work experience I worked with the local Garda station. I got to experience the different aspects of the work of the Gardaí do on a regular basis as well as just doing some general filing for them. As part of my Transition Year work experience I worked with the local Garda station. I got to experience the different aspects of the work of the Gardaí do on a regular basis as well as just doing some general filing for them.



Ballina District Court

• Ballina, Co.Mayo

• Transition Year work experience

  • Oct 2006 - Oct 2006

  I did some filing for the court clerk as part of my Transition Year work experience as well as observe what she did on a daily basis as part of her job. I did some filing for the court clerk as part of my Transition Year work experience as well as observe what she did on a daily basis as part of her job.