Experience

Colegio San Nicolás de Myra

• Chile
• Primary and Secondary Education
• 1 - 100 Employee

• Human Resources Manager

  • Jan 2018 - Present



BABÚ

• Chile
• Retail Art Supplies
• 1 - 100 Employee

• Co-Founder

  • May 2017 - Present

  www.babu.cl @babu.cl www.babu.cl @babu.cl



Curt's Café

• United States
• Food & Beverages
• 1 - 100 Employee

• Store Manager, Training, Social Media and Barista Volunteer

  • Jan 2014 - Jun 2015

  CURT’S CAFÉ is a non-profit organization providing training in food service and life skills to at-risk youth. I worked as a volunteer in charge of store front and student training; assisted with marketing and social media CURT’S CAFÉ is a non-profit organization providing training in food service and life skills to at-risk youth. I worked as a volunteer in charge of store front and student training; assisted with marketing and social media



Ripley Chile

• Chile
• Retail
• 700 & Above Employee

• Senior Product Manager Chile, Wedding Registry Service

  • Jun 2011 - Jun 2013

  Responsible for the operation of the product across 40 stores and online, supervising a team of 100+ Increased sales and client enrollment after relaunching the product, with a brand and service makeover in 2011; included product redesign, branding and positioning, nationwide marketing campaign and re training of staff. Produced and coordinated five wedding expos held in the main cities of Chile. Negotiated 200+ wedding supplier alliances (hotels, caterers, dress designers, travel agency, etc.) Presented with the Leadership and High Impact Award for outstanding results from a pool of 400 employees in the Sales Channel Department Show less



Holiday Inn Express Chile & Buenos Aires

• Chile
• Hospitality
• 1 - 100 Employee

• Human Resources and Service Quality Manager

  • Dec 2009 - Dec 2010

  Responsible for recruiting, selecting, training and retaining staff for eight hotels. Developed customer satisfaction surveys in direct contact with hotel staff and guests, and established necessary KPI to establish accountability for hotel performance. Improved the performance and work climate of the hotels by designing new protocols, training programs, employee satisfaction surveys and incentive plans, among other measures. Responsible for recruiting, selecting, training and retaining staff for eight hotels. Developed customer satisfaction surveys in direct contact with hotel staff and guests, and established necessary KPI to establish accountability for hotel performance. Improved the performance and work climate of the hotels by designing new protocols, training programs, employee satisfaction surveys and incentive plans, among other measures.



ProChile

• Wholesale Import and Export
• 300 - 400 Employee

• North America Export Analyst

  • Sep 2009 - Dec 2009

  Developed a study to discover new opportunities of Chilean exports of commodities to the market of the United States. Provided support for trade expos. Developed a study to discover new opportunities of Chilean exports of commodities to the market of the United States. Provided support for trade expos.