National Sales Manager

• Jun 2023 - Present

Exciting news as I have recently joined Dogtainers, Australia’s largest and locally owned pet transport. Looking forward to building long term relationships with our clients. Exciting news as I have recently joined Dogtainers, Australia’s largest and locally owned pet transport. Looking forward to building long term relationships with our clients.

Support Coordinator

• May 2022 - Jun 2023

Accommodation Manager

• Aug 2021 - Feb 2022

NDIS Single Independent Living NDIS Single Independent Living

Facilities Manager

• Apr 2017 - Aug 2021

I am responsible for planning, coordinating and leading daily service operations for a Residential 3 supported accommodation (approx 55 residents). My duties include preparing annual operations budget, monitoring spending, managing staff rosters, implementing HR processes, using NDIS portal for bookings, staff training, and personnel management. Key achievements include: - Managed a $100K building refurbishment project for the hostel directly with the owner and contractors. - Prepared annual operations budget, monitor spending, and assist with cash flow requirements. - Assisted eligible clients to apply and receive the National Disability Insurance Scheme (NDIS) support. Show less

Business Support

• Apr 2017 - Jan 2021

State Manager

• Oct 2015 - Jan 2017

First female state manager responsible for operations across Cairns, Mackay, Rockhampton, Sunshine Coast, and Townsville. Responsibilities included strategic and operational planning, control commercial and budget activities, conducing work health and safety audits, and HR management and leadership of 40+ staff.Key achievements include:- Receiving a 12-month scholarship for Australian School of Applied Management – Women in Leadership (valued at $12,500), concluded November 2017 - Implementing changes to ensure all five branches complied with the Work Health and Safety Act 2011 - Successfully introducing Independent Flexible Arrangements across three branches, based on the existing Australian Workplace Agreement, and involving extensive consultation and negotiation. Show less

Operations Manager

• Apr 2000 - Oct 2015

Responsible for ensuring smooth operations, including strategic and logistical planning, HR management, customer service and quality control, property management, and work health and safety. Key achievements include:- Initiating and designing new staff training programs, including writing six modules and all assessment and evaluation criteria- Implementing new customer feedback systems to improve customer service, including training staff- Developing workplace health & safety auditing systems Show less