Experience

Urbana Park District
• United States
• Recreational Facilities
• 1 - 100 Employee
• Office Manager

  • Feb 2022 - Present


Chesser Financial

• United States
• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2013 - Sep 2021

  • Greet clients and guest in a professional and friendly manner • Answer incoming calls and direct to other personnel for service • Maintain phone system in proper mode • Provide client or visitors with company information such as address, directions to location, company contact numbers and other related information • Make any necessary building maintenance calls • Manage CRM database and update client information as needed • Coordination and production of data base reports tracking daily uniform business process and client contact information and distribute to office staff and agents • Receive and distribute daily mail and manage mass mailing projects • Log agent expenses and submit a monthly report • Prepare correspondence and documents for mail pickup • Prepare delivery of express mail services • Coordinate catering for in office luncheons • Manage inventory and order supplies as needed • Contact and Liaison for Owner/President’s charitable contributions and additional outside business-related activities • Act as point of contact for client outreach activities and as coordinator of client relations w/primary focus on developing and maintaining relationships and assisting clients with inquiries • Proactively maintain close communication with clients with the goal of forging strong and lasting relationships, client satisfaction and client retention • Continue to work with Owner/President to develop the process to uniform business process and assess need for additional staff and or resources to support business process growth • Maintain a positive attitude as a team player with other staff, clients and associates



Vesuvius USA

• Glass, Ceramics and Concrete Manufacturing
• 300 - 400 Employee

• Sales Coordinator

  • Jul 2011 - Dec 2013

  •Answered customer and account manager inquiries concerning order placement, product availability shipment status/expediting, and pricing. •Entered and maintained all sales orders, invoices and credit rebilling information using J D Edwards Enterprise One Explorer •Coordinated with Production, Shipping and other operation functions regarding customer expectations, delivery and service matters. •Contacted key individuals inside and outside the company to obtain or relay important information on customer service issues. •Effectively used phone and Lotus Notes to manage interactions with Account Managers, customers, vendors and suppliers. •Monitored inventory status, reconciled inventory to maintain low levels of working capital using Opera System and CMS (Contract Management Solution). •Ensured billing was performed in an accurate, timely manner. •Coordinated efforts between outside sales force, manufacturing, logistics and purchasing.



I Hotel and Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• GSA

  • Dec 2009 - Jul 2011

  •Greet and check guest into hotel upon arrival •Greet and check-out guest upon departure •Answer telephone and create reservations or answer any inquiries in a professional and accurate manner •Anticipate guest need and adhere to Four-Diamond standards •Prepare reservation forms and keys for expected arrivals •Assist the sales team with marketing calls, research, creating sales material, and prospecting new clients •Greet and check guest into hotel upon arrival •Greet and check-out guest upon departure •Answer telephone and create reservations or answer any inquiries in a professional and accurate manner •Anticipate guest need and adhere to Four-Diamond standards •Prepare reservation forms and keys for expected arrivals •Assist the sales team with marketing calls, research, creating sales material, and prospecting new clients

• Receptionist

  • Mar 2005 - Oct 2009

  •Greeted and announced clients as they arrived for appointments •Answered multiple telephone lines and made proper connection or provided routine information to callers. •Scheduled client appointments •Ordered office supplies and supervised inventory •Received and distributed mail •Performed routine clerical work and assisted with projects as needed. •Greeted and announced clients as they arrived for appointments •Answered multiple telephone lines and made proper connection or provided routine information to callers. •Scheduled client appointments •Ordered office supplies and supervised inventory •Received and distributed mail •Performed routine clerical work and assisted with projects as needed.



Adams Outdoor Advertising

• United States
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2004 - Mar 2005

  •Accounts Payables and Receivables in MAS90, where I reconciled account balances by performing data entry into this system. •Greeted and directed visitors to appropriate personnel. •Answered multi telephone lines and made proper connection or provided routine information to callers. •Performed routine clerical work and assisted in projects as needed. •Organized and filed client records in alphabetical order. •Received and distributed mail •Accounts Payables and Receivables in MAS90, where I reconciled account balances by performing data entry into this system. •Greeted and directed visitors to appropriate personnel. •Answered multi telephone lines and made proper connection or provided routine information to callers. •Performed routine clerical work and assisted in projects as needed. •Organized and filed client records in alphabetical order. •Received and distributed mail



Solo Cup Company

• United States
• Consumer Goods
• 400 - 500 Employee

• Customer Service Rep II

  • Apr 1989 - Oct 2003

  •Dedicated Account Representative for two major distributor accounts with an annual gross revenue of over $520,000. •New Employee Trainer for the Customer Service Department •Member of the Staff Development Team and assisted with development of New Employee Training Program •Coordinated the New Employee Mentor Program for approximately 4-5 new employees on a revolving basis. This program placed new employees with compatible senior staff members for one on one support and development. •Worked with a team to develop “Standard Operating procedures”, for the Customer Service and Sales Team.