Experience

Astute Early Years Specialists

• Australia
• Education Management
• 1 - 100 Employee

• Early Learning Consultant

  • Dec 2021 - Present



Step4

• Education
• 1 - 100 Employee

• Client Relations Manager

  • Jul 2021 - Mar 2022



Journey Early Learning Group

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Project Coordinator - New Centre Start Ups

  • Sep 2017 - Mar 2022



Australian Catholic University

• Australia
• Higher Education
• 700 & Above Employee

• Student Recruitment Manager - Marketing and External Relations

  • Jun 2016 - Sep 2017



Goodstart Early Learning

• Australia
• Education Administration Programs
• 700 & Above Employee

• Business Improvement Officer - Planning & Coordination

  • Nov 2014 - Jun 2016

  Goodstart is Australia’s largest early learning and care provider, with 13,500 staff caring for 71,500 children from 60,000 families across 643 centres in all states and territories of Australia. As a not–for–profit social enterprise, we are reinvesting the surplus from our centres back into improving quality of early learning for all children and access for children who are vulnerable.We are working to build stronger connections with our families, the communities in which they live, and the broader early learning sector with the aim of giving all children the chance to become successful, healthy and productive adultsPosition Purpose:To support the program of Business Improvement (BI) Initiatives and Operations BAU to ensure that activities are planned and coordinated and get delivered to an agreed time frame. This role supports the operational readiness of new innovative solutions including the planning, consultation and roll-out of pilot activities.Key Responsibilities:• Provide expert advice to leadership teams and project managers in relation to network consultation, with a focus on ensuring value is added through the consultation process• Provide project support for BI improvement initiatives including the coordination of pilots and/or consultation work• Develop and maintain strong working relationships with key stakeholders• Providing organisational and process advice to internal project managers on project governance• Manage a suite of administrative processes between the centre network and Centre Support Office• Management and coordinate regular recognition awards

• HR Strategy Advisor

  • Nov 2013 - Nov 2014

  Key Responsibilities:• Assist the HR Strategy Manager to develop and implement HR Strategies and provide strategic analysis that supports the organization.• Provide strategic advice and direction across all aspects of Goodstart Early Learning’s HR function, in order to ensure the timely review, development and implementation of effective HR policies, procedures, people programs, training and work practices. • Assist in the development and implementation of the HR Business Plan and complete projects assigned as part of this plan.• Coordinate program implementation.• Analyse numerical data, verbal data and all other sources of information to assess effectiveness of programs and make modifications to programs as required. • In collaboration with internal communications team, discuss and implement communication plans for HR Projects.• Provide ongoing support with internal customers in relation to HR initiated programs.

• Recruitment Team Leader

  • Nov 2011 - Nov 2013

  Key responsibilities: • Workforce planning and analytics • Lead a team of Regional Recruitment Coordinators delivering end to end recruitment of permanent and casual employees nationally • Develop processes for and facilitate assessment centres • Represent the organisation at student and public career expos • Prepare employee contracts in line with EA and state awards • In partnership with National Recruitment Manager undertake a range of projects to implement an e-recruitment system and develop national recruitment tools • Assist with recruitment framework development • Mentor and train Recruitment Coordinators, initiate appropriate L&D programs • Performance management • Maintain a sound understanding of EA and relevant employment legislation • Financial and other reporting



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Consultant

  • Jan 2010 - Oct 2011

  Key responsibilities: • Portfolio management – consisting of PSA accounts including Telstra, ATO & Centrelink • Identifying and developing new business opportunities • Build and maintain strong Client and Candidate relationships to deliver end to end recruitment for permanent and contract positions • Project manage bulk recruitment, assessment centre and reference checking processes • Advertising • Formatting of resume • Contract preparation • Organisation of appropriate national security clearances • Assisting Candidates with selection criteria and interview techniques • Reference checking • Payroll / timesheet processing and Invoicing • Reporting



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• Relationship Manager

  • Jan 2009 - Jun 2009

  • Developed and maintained strong ongoing relationships with internal customers such as Marketing Dept, Scheduling Dept, Claims Dept, IT dept, Brokers and BDMs • Ensured all marketing material, in particularly campaigns, were managed to ensure smooth integration into the contact centre • Managed all process and IT change initiatives for the contact centre • Managed compliance to regulatory guidelines and company policy • Managed the framework and production of contact centre performance management and customer reporting • Managed the profile of the contact centre across the organisation



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• Team Leader

  • Nov 2003 - Feb 2008

  • Achieved personal KPI’s based on staff retention, quality, compliance and sales targets • Recruitment and staff training • Managed, coached and developed teams of inbound contact centre consultants of up to 15 staff • Effective team coaching to achieve centre service levels and individual KPI’s such as sales targets, quality and attendance. • Resolved escalated client complaints • Daily reporting on centre and team statistics • Drive high performance • Train new and existing staff on sales process