Experience

Travel Counsellors UAE

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Travel Counsellor

  • Sep 2022 - Present

  Using my passion and extensive travel knowledge to create bespoke, one-of-a-kind experiences. Providing concierge style, exceptional customer service and genuine care. Using my passion and extensive travel knowledge to create bespoke, one-of-a-kind experiences. Providing concierge style, exceptional customer service and genuine care.



SMS International Shore Operations

• United States
• Hospitality
• 100 - 200 Employee

• Manager: Guest Port Services, Copenhagen

  • Apr 2017 - Sep 2019

  •Managing turnaround operations for up to 4500 embarking and disembarking guests of 7 industry-leading cruise line clients- Norwegian Cruise Line, Oceania Cruises, Regent Seven Seas Cruises, Princess Cruises, Holland America Line, Seabourn & Disney Cruise Line. •Providing staffing and coordinating logistics at the Airport, Hotels and Pier. •Key Account Manager for 3 major clients -Princess Cruises, Regent Seven Seas Cruises and Oceania Cruises. Acting as their primary contact in Denmark and working together with each client to ensure a smooth, seamless experience for each cruise line guest in the port of Copenhagen. •Organising and dispatching Shore Excursions for cruise ship port of calls and turnarounds. •Building and maintaining an excellent relationship with hotels, transportation suppliers, port authorities and agents to plan each ship call with precision and attention to detail. •Planning, coordination and implementation of pre-season recruitment drive. Each season recruiting approximately 350 Cruise Freelancers and, alongside my colleagues, hosting group interviews with up to 60 applicants. •Working closely with København Kommune to reach out to job seeking candidates in Copenhagen. •Creating training materials, hosting power point presentations and providing pre-season and on the job training to our team of Cruise Freelancers. •Assisting Cruise Freelancers with Human Resources and salary related enquiries.



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Cabin Supervisor

  • Aug 2008 - Jun 2016

  • Managing operations in either the Economy or Business Class cabins of the Emirates flagship A380-800 aircraft, leading teams of up to 24 crew. Responsible for ensuring safety and security procedures adhered to by all crew members and service related duties carried out in a timely and efficient manner. • Training, developing and motivating junior colleagues. Providing feedback, both positive and constructive, whilst maintaining a positive and supportive work environment. Carrying out pre-flight briefings and team talks to motivate, inform and set a positive tone for the flight. • Ensuring a memorable and enjoyable experience for every customer using exceptional problem solving, mediation and customer service skills.



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • May 2006 - Aug 2008

  • Work as part of a close-knit team to ensure safety and security whilst delivering exceptional customer service and an on-time performance. • Maintain a consistently high level of knowledge on Standard Operating Procedures, First Aid and Aviation Security. • Maximise company revenue by promoting Duty Free sales on a commission basis. • Work as part of a close-knit team to ensure safety and security whilst delivering exceptional customer service and an on-time performance. • Maintain a consistently high level of knowledge on Standard Operating Procedures, First Aid and Aviation Security. • Maximise company revenue by promoting Duty Free sales on a commission basis.



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Personal Banker

  • Jan 2004 - May 2006

  •Carry out full financial reviews for Customers, making recommendations on ways to make the most of their money and providing them with the right products and services. • Fully trained in Mortgage, Lending and Savings products. • Coaching staff in sales techniques and recognising opportunities to refer customers to myself. •Carry out full financial reviews for Customers, making recommendations on ways to make the most of their money and providing them with the right products and services. • Fully trained in Mortgage, Lending and Savings products. • Coaching staff in sales techniques and recognising opportunities to refer customers to myself.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Overseas Representative

  • Apr 2003 - Jan 2004

  • Meeting and greeting guests at the airport and escorting to their accommodation. • Organising and hosting welcome meetings (for up to 200 guests) • Selling, organising and guiding excursions. • Resolving guest queries or issues such as lost luggage or passports, health issues or problems with accommodation. • Establishing and maintaining relationships with hoteliers, apartment owners and excursion agents. • Meeting and greeting guests at the airport and escorting to their accommodation. • Organising and hosting welcome meetings (for up to 200 guests) • Selling, organising and guiding excursions. • Resolving guest queries or issues such as lost luggage or passports, health issues or problems with accommodation. • Establishing and maintaining relationships with hoteliers, apartment owners and excursion agents.



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Personal Banker

  • Aug 2001 - Apr 2003

  •Carry out full financial reviews for Customers, making recommendations on ways to make the most of their money and providing them with the right products and services. • Fully trained in Mortgages, Lending and Savings products. • Coaching customer service staff in sales techniques and help them recognise opportunities to refer customers to me for a review of their finances. •Carry out full financial reviews for Customers, making recommendations on ways to make the most of their money and providing them with the right products and services. • Fully trained in Mortgages, Lending and Savings products. • Coaching customer service staff in sales techniques and help them recognise opportunities to refer customers to me for a review of their finances.



first direct

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Aug 1998 - Aug 2001

  • Making outbound calls to existing customers to discuss and demonstrate ways we could save them money, such as restructuring existing loans and credit cards. • Respond to emails from customers relating to their banking needs as part of a specially selected and trained, smaller team. • Call monitoring and coaching new colleagues on questioning techniques and cross selling to increase sales. • Making outbound calls to existing customers to discuss and demonstrate ways we could save them money, such as restructuring existing loans and credit cards. • Respond to emails from customers relating to their banking needs as part of a specially selected and trained, smaller team. • Call monitoring and coaching new colleagues on questioning techniques and cross selling to increase sales.