Supervisor Customer Care

• Jan 2022 - Present

Stakeholder Relations Manager

• Feb 2019 - Jan 2022

As a Stakeholder Relations Manager I am responsible for building and maintaining relationships with key stakeholders including municipal leaders and provincial leaders. As the primary contact for these stakeholders, I work closely with internal departments to ensure communication is maintained and business needs are met. My superpower is bringing resolution to issues and/or concerns and some of the most rewarding parts of my days are when I get to promote the company's corporate image through community initiatives. Show less

Business Development Advisor

• Jul 2015 - Jan 2019

Responsible for managing and coordinating customer and stakeholder reporting, contracts and agreements. Worked with the management team on the development and implementation of customer satisfaction improvements internally and externally for the organization. Prepared and reported on statistical customer satisfaction survey results.

Executive Assistant

• Feb 2001 - May 2012

Kept abreast of policies and procedures that may impact department plans. Planned and organized meetings and large events with customers, key stakeholders and government officials. Prepared status reports, business cases, customer letters, presentations and other business documents. Assisted with monthly budgeting and associated reporting activities.

Receptionist

• Dec 2000 - Feb 2001