Experience

NTT Business Process Outsourcing

• Canada
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Senior Director of Operations

  • Aug 2014 - Present

  Accountable for the development of an effective management team by providing strong leadership and strategic direction to effectively drive sales and service through the process of coaching and mentoring, succession planning and opportunities for ongoing continuous development and personal growth Accountable for the development of an effective management team by providing strong leadership and strategic direction to effectively drive sales and service through the process of coaching and mentoring, succession planning and opportunities for ongoing continuous development and personal growth



D+H

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Call Centres

  • Mar 2008 - Aug 2014

  Oversee the success of 3 contact centres by providing leadership, guidance, tactical and strategic direction. This included driving people, and process improvements to optimize end-to-end processes and quality metrics aimed at delivering a positive first experience. Oversee the success of 3 contact centres by providing leadership, guidance, tactical and strategic direction. This included driving people, and process improvements to optimize end-to-end processes and quality metrics aimed at delivering a positive first experience.



Insurance Institute of Canada

• Director, Ontario Member Services & Chapter Operations

  • Nov 2006 - Mar 2008

  Marketed and delivered Insurance institute products and services in the province of Ontario. Implemented through local councils and managers the national strategy, strategic marketing approach and targets as they apply to local institutes and chapters. Marketed and delivered Insurance institute products and services in the province of Ontario. Implemented through local councils and managers the national strategy, strategic marketing approach and targets as they apply to local institutes and chapters.