Release Manager / Software Tester

• May 2019 - Present

- Working in Agile environment using Scrum/Kanban Methodologies - Collaborating with developers and stakeholders in all the testing process phases - Identifying, documenting and tracking relevant stories and bugs (in JIRA) - Reviewing of requirements, specifications and technical design documents - Estimating, prioritizing, planning and coordinating testing activities - Creating and executing detailed, comprehensive and well-structured test cases - Prioritizing bugs by taking into consideration business value and customer needs - Informing and prioritizing bugs together with the project manager - Ramping up new joiners in the testing team - Following software QA methodologies, tools and processes - Manual testing for web applications - API testing (Postman) - Involved in writing and executing automated tests with Selenium - Replaced the PM and the BA during their out of office periods Show less

Software Tester

• Jul 2016 - Apr 2019

- Working in Agile environment using Scrum/Kanban Methodologies - Manual testing for web applications - API testing (Postman) - Involved in writing and executing automated tests with Selenium - Collaborating with developers and stakeholders in all the testing process - Reviewing of requirements, specifications and technical design documents - Estimating, prioritizing, planning and coordinating testing activities - Creating and executing detailed, comprehensive and well-structured - Identifying, documenting and tracking relevant bugs (JIRA) - Prioritizing bugs by taking into consideration business value and customer needs - Informing and prioritizing bugs together with project manager - Ramping up new joiners in the testing team - Following software QA methodologies, tools and processes - Participating in different workshops within the company (usability, security, performance testing, automation) Show less

Client Service Officer

• Dec 2011 - Jun 2016

- Providing client support services in accurate and timely fashion - Maintaining high level of professionalism and competence in every client interaction - Building positive and productive relationships with clients - Analyzing and resolving service issues promptly - Maintaining a client focused working environment for the team - Working in compliance with the company policies and procedures - Developing process improvements to enhance service efficiency and effectiveness - Attending educational trainings and workshops for professional growth Show less

Senior Teller

• Jul 2007 - Nov 2011

- Handling transactions for retail and corporate clients - Identifying and evaluating customer needs - Cross-selling activities - Resolving client’s inquiries in accurate and timely fashion - Handling transactions for retail and corporate clients - Identifying and evaluating customer needs - Cross-selling activities - Resolving client’s inquiries in accurate and timely fashion

Teller

• Sep 2006 - Jun 2007