Experience

First Student Transportion

• United States
• Truck Transportation
• 1 - 100 Employee

• Bus driver

  • Oct 2015 - Present



Canada Post / Postes Canada

• Canada
• Freight and Package Transportation
• 700 & Above Employee

• Letter carrier

  • Jan 2015 - Oct 2015



John Wiley and Sons Canada Ltd

• seeking employment as a customer service professional

  • Dec 1989 - Oct 2013



John Wiley and Sons

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Customer Service Representative

  • Dec 1989 - Oct 2013

  Logged into phone queue to assist customers with orders, product data, availability and pricing• Processed orders received by mail, fax, email and EDI from internal and external customers• Set up and maintained customer accounts in master file• Was responsible for key accounts, Indigo, Amazon, News Group and CMMI. • Responsible for the Wiley Canada email’s; responding and forwarding to the appropriate departments• Answered customer’s questions relating to our products… Logged into phone queue to assist customers with orders, product data, availability and pricing• Processed orders received by mail, fax, email and EDI from internal and external customers• Set up and maintained customer accounts in master file• Was responsible for key accounts, Indigo, Amazon, News Group and CMMI. • Responsible for the Wiley Canada email’s; responding and forwarding to the appropriate departments• Answered customer’s questions relating to our products, pricing, replacements/substitutes• Invoice and credit processing• Coordinated with warehouse for special shipping requirements and stock • Trained and assisted existing and new CSR representatives • Communicated with Sales and Marketing on a regular basis for customer/product related issues • Issued product return authorizations to business requirements• Back order management: coordinated with inventory manager • Organized company event fundraising, holiday parties and summer BBQ’s• Was awarded as part of the company’s employee recognition program for providing excellent customer service Show more Show less