Experience

PSI Contact Center

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2007 - Present

  Handles inbound and/or outbound telephone calls in a call center, including: customer service, product support, market research, appointment setting, etc. Research, resolve, update issues and/or complaints to sustain customer/client satisfaction and retention. Acts as a Team Leader when Project Leader is unavailable. Assist the team with achieving and maintaining standards of performance. Train new employees Handles inbound and/or outbound telephone calls in a call center, including: customer service, product support, market research, appointment setting, etc. Research, resolve, update issues and/or complaints to sustain customer/client satisfaction and retention. Acts as a Team Leader when Project Leader is unavailable. Assist the team with achieving and maintaining standards of performance. Train new employees



Personnel Staffing

• United States
• Human Resources Services

• Customer Service Representative

  • Nov 2006 - Mar 2007

  Worked in a call center setting for BC/BC of Michigan, Ford, ADT, On-Star, etc. Handles inbound and/or outbound telephone calls including: customer service, product support, market research, appointment setting, etc. Research, resolve, update issues and/or complaints to sustain customer/client satisfaction and retention. Worked in a call center setting for BC/BC of Michigan, Ford, ADT, On-Star, etc. Handles inbound and/or outbound telephone calls including: customer service, product support, market research, appointment setting, etc. Research, resolve, update issues and/or complaints to sustain customer/client satisfaction and retention.



North America

• United States
• Real Estate
• 1 - 100 Employee

• Material Handler

  • Mar 2004 - Dec 2004

  Aligned and fit structural metal parts according to detailed specification. Maintain and track inventory of supplies and materials. Maintain a clean and safe work environment. Aligned and fit structural metal parts according to detailed specification. Maintain and track inventory of supplies and materials. Maintain a clean and safe work environment.



Blinds, Wallpaper

• Retail
• 1 - 100 Employee

• Tele-Sales Representative

  • Oct 2003 - Mar 2004

  Enter, process, and track orders received via telephone/internet. Answer customer inquires, provide information, and problem solve. Enter, process, and track orders received via telephone/internet. Answer customer inquires, provide information, and problem solve.