Experience

Serra Software

• Romania
• Software Development
• 1 - 100 Employee

• Customer Care Executive Manager

  • Jan 2018 - Present

  Plan and perform business process analysis of usual or specific business activities and functions.Coordinate and perform work on complex and usual projects to analyse business requirements andERP system issues.Responsibilities:- Advise customers on best practices, application customizations and interface strategies.- Design customizations where needed in collaboration with the customer and the technical team.- Performing packaged software gap analysis.- Performing workflow analysis and implementing workflow automation.- Designing user interface prototypes.- Coordinates and participates in the planning, development, and implementation of ERP systems toalign solutions with a customer’s needs and business requirements Show less

• Technical Support Team Lead

  • Jan 2016 - Dec 2017

  Responsibilities:- Manage technical support team (Delegate tasks and set deadlines for internal team).- Manage the day to day workflow of tickets and phone calls.- Prioritize work within the team to develop work experience and flexibility.- Solve complex issues as escalation point for the team and customers.- Assist representatives in finding a suitable solution to resolve customer issues.- Implement policies and procedures to improve response time and coach resources.- Design KPI’s for measuring the team success and drive the support activity- The entire team offer support over the 35 erp clients. Show less

• Senior ERP Consultant

  • Jan 2012 - Dec 2015

  Performed full performance level professional work analysing, refining and documenting the businessrequirements of customers included in the development, implementation and production of integratedEnterprise Resource Planning (ERP) systems. Created functional and technical specifications for ERPsystems to meet business requirements, while ensuring the integrity of the technical design process.Served as a subject matter technical expert on all business requirements and information needs ofcustomers.Responsibilities:- Performed full business analysis for the current business processes in order to re-implement theERP System.- Handled and monitorized ERP software development project throughout multiple phases.- Created ERP systems documentation, develops and writes training documentation and train thecustomers.- Configured key areas and setups flow to integrate ERP system with other application.- Customize and streamline the workflow process for CRM, contract management, production, salesmodules.- Developed conversion scripts, customized reports, scripts for importing data from other applications.- Provide 2nd & 3th level of support to customers.- Support sales representatives in preparing clients presentations and demos (Pre-Sales Consultant)- Implemented for various industries: Oil and gas (Oscar Downstream SRL), Distribution (Onedia,Succes Nic Com, Mec Diesel), Production (Avicola Medgidia, Prym), Security (Romanian Security). Show less



Evo Experience

• Bucharest, Romania

• ERP Consultant

  • Jan 2010 - Dec 2011

  Responsibilities: - Participated at the whole implementation process of the inhouse developed ERP. - Documented user requirements and developed specifications for customization. - Configured the requirements in the ERP system for the all modules. - Define testing scenarios and develop test scripts. (Unit Testing) - Preforming end to end testing scenarios and conducting the system acceptance tests. - Developed end-user documentation and training materials - Provided 1st & 2nd level of support to customers. Show less



SIVECO Romania

• Romania
• Software Development
• 200 - 300 Employee

• Junior ERP Consultant

  • Jan 2007 - Dec 2010

  Responsabilities: - Participate in the analysis phase with key users to identify their requirements in business processes and understand the company's internal functionalities and processes. - Collaborate with the project manager to estimate the times for the tasks of the implementation project and to find the optimal implementation solutions. - Configure the requirements in the ERP system for the following modules: Financial and Accounting Management, Fixed Assets and Inventory Objects Management, Contract Management. - Collaborate with the project team members responsible for developing reports, interfaces and application extensions. - Develop end-user documentation and training materials (End-user documentation and training materials, Test scenarios, System acceptance tests). - Deliver end-user training. - Post implementation support. Projects implemented: UMR Rovinari, GRIRO SA, INTFOR SA, FC STEAUA Bucuresti, Rotec Buzau, Titan Masini Grele and Agentia de Plati si Interventie in Agricultura. Show less