Paula Gusmão

Customer Success Intern at VIK
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Contact Information
us****@****om
(386) 825-5501
Location
Belo Horizonte, Minas Gerais, Brazil, BR

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Credentials

  • Employer Branding
    Niduu by Gupy
    Apr, 2023
    - Nov, 2024

Experience

  • VIK
    • Brazil
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Success Intern
      • Jul 2023 - Present

      - Criação e análises de estratégias de comunicação do clima organizacional dos clientes - Desenvolvendo estratégias personalizadas de engajamento - Análise de métricas relacionadas à saúde e bem-estar - Criação e análises de estratégias de comunicação do clima organizacional dos clientes - Desenvolvendo estratégias personalizadas de engajamento - Análise de métricas relacionadas à saúde e bem-estar

  • AIESEC
    • Canada
    • Non-profit Organizations
    • 700 & Above Employee
    • Customer Success | Outgoing Talent
      • Feb 2023 - Aug 2023

      Monitoring the journey of Brazilian exchange students who leave the country to acquire professional experience abroad. - Maintain contact with the exchange student in the pre-exchange period and carry out the preparation and alignment of the EP (Exchange participant) in this pre-exchange phase. - Collect documents for the quality audit - Follow EP throughout the exchange. - Perform customer service - Receive feedback from the exchange student after completion Monitoring the journey of Brazilian exchange students who leave the country to acquire professional experience abroad. - Maintain contact with the exchange student in the pre-exchange period and carry out the preparation and alignment of the EP (Exchange participant) in this pre-exchange phase. - Collect documents for the quality audit - Follow EP throughout the exchange. - Perform customer service - Receive feedback from the exchange student after completion

  • Amanco Wavin
    • Brazil
    • Construction
    • 700 & Above Employee
    • Corporate Communications Intern
      • May 2021 - May 2023

      - Development of an Internal Communication project with the aim of democratizing access to information for blue collar employees. The project was part of an innovation challenge carried out by the company and was among the top 10 in Latin America. - Relationship with different areas of the company to produce content for internal communication, magazine, newsletter, corporate TV and internal campaigns requested by client areas. - Participation in the planning and development of communication and internal marketing campaigns for the office and factories. - Financial flow of campaigns and actions in SAP (Creation of purchase requisition, follow-up of purchase orders and release of invoices). - Assistance in press demands. Show less

  • Enactus UFMG
    • Brazil
    • Non-profit Organizations
    • 1 - 100 Employee
    • Co-creator
      • Jun 2020 - Dec 2021

      - Institutional Relations and Partnerships: prospecting for new partners, documentation requested by the university and relationship with advisor professors. - Communication: management of social networks, development of posts and monitoring of results. - ProjECO: creation of a project whose objective was to develop solutions for environmental problems. - Institutional Relations and Partnerships: prospecting for new partners, documentation requested by the university and relationship with advisor professors. - Communication: management of social networks, development of posts and monitoring of results. - ProjECO: creation of a project whose objective was to develop solutions for environmental problems.

Education

  • Federal University of Minas Gerais
    Bachelor’s degree, Advertising | Marketing and Strategy
    2020 - 2023

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