Customer Success Lead

• Nov 2021 - Present

With AI trained to uncover business contexts, map competitive environments and predict emerging trends, ReportLinker gives Market Intelligence Teams an unmatched advantage. The platform uses machine learning models trained to understand market insights with unprecedented precision and scale. Uncover insights across markets (market size, forecast, market drivers) and 4 key dimensions related to company performance (strategy, finance, capabilities and resources). As Customer… Show more With AI trained to uncover business contexts, map competitive environments and predict emerging trends, ReportLinker gives Market Intelligence Teams an unmatched advantage. The platform uses machine learning models trained to understand market insights with unprecedented precision and scale. Uncover insights across markets (market size, forecast, market drivers) and 4 key dimensions related to company performance (strategy, finance, capabilities and resources). As Customer Relationship Manager, my missions include: - Managing my portfolio of Enterprise customers, ensuring they get value out of Reportlinker by supporting them in their intelligence and strategy projects - Building solid relationships with customers by understanding their needs, challenges and expectations when using our software - Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities - Ensuring renewals and detecting upsell opportunities - Increasing the partnership with our customers and their most important stakeholders - Helping customers understand and use Reportlinker's powerful features to the fullest - Developing support tools and processes to help customers with their overall experience with AI - Forwarding your customers’ voices in the business, directly impacting product development decisions - Supporting our customers’ growth by running data-driven Business Reviews, demonstrating ROI, driving adoption, and working towards shared success metrics Scope: - Customers of Reportlinker Enterprise Solution are 97% international, with a repartition between the USA, Europe, EMEA, South Africa and Asia. - Use cases vary from client to client, ranging from risk anticipation and mitigation, market and competitive intelligence, product & innovation intelligence - Tackling challenges in various industries & sectors, enabling me to work on broad projects and topics (heavy industry, medical, energy, mobility...) Show less With AI trained to uncover business contexts, map competitive environments and predict emerging trends, ReportLinker gives Market Intelligence Teams an unmatched advantage. The platform uses machine learning models trained to understand market insights with unprecedented precision and scale. Uncover insights across markets (market size, forecast, market drivers) and 4 key dimensions related to company performance (strategy, finance, capabilities and resources). As Customer… Show more With AI trained to uncover business contexts, map competitive environments and predict emerging trends, ReportLinker gives Market Intelligence Teams an unmatched advantage. The platform uses machine learning models trained to understand market insights with unprecedented precision and scale. Uncover insights across markets (market size, forecast, market drivers) and 4 key dimensions related to company performance (strategy, finance, capabilities and resources). As Customer Relationship Manager, my missions include: - Managing my portfolio of Enterprise customers, ensuring they get value out of Reportlinker by supporting them in their intelligence and strategy projects - Building solid relationships with customers by understanding their needs, challenges and expectations when using our software - Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities - Ensuring renewals and detecting upsell opportunities - Increasing the partnership with our customers and their most important stakeholders - Helping customers understand and use Reportlinker's powerful features to the fullest - Developing support tools and processes to help customers with their overall experience with AI - Forwarding your customers’ voices in the business, directly impacting product development decisions - Supporting our customers’ growth by running data-driven Business Reviews, demonstrating ROI, driving adoption, and working towards shared success metrics Scope: - Customers of Reportlinker Enterprise Solution are 97% international, with a repartition between the USA, Europe, EMEA, South Africa and Asia. - Use cases vary from client to client, ranging from risk anticipation and mitigation, market and competitive intelligence, product & innovation intelligence - Tackling challenges in various industries & sectors, enabling me to work on broad projects and topics (heavy industry, medical, energy, mobility...) Show less

Marketing Coordinator

• Feb 2020 - Mar 2021

Project Manager for the Entrepreneur of the Year Award The EY Entrepreneur Of The Year™ operates in more than 60 countries and 145 cities around the world. It recognises entrepreneurial achievement among individuals and companies that demonstrate vision, leadership and success. My role was to ensure the smooth and seamless collaboration of all the players involved in this program to enable delivery on time and on budget. Orchestrating and streamlined the teams in France -… Show more Project Manager for the Entrepreneur of the Year Award The EY Entrepreneur Of The Year™ operates in more than 60 countries and 145 cities around the world. It recognises entrepreneurial achievement among individuals and companies that demonstrate vision, leadership and success. My role was to ensure the smooth and seamless collaboration of all the players involved in this program to enable delivery on time and on budget. Orchestrating and streamlined the teams in France - marketing, communications, events, digital, finance, Collaborating with the organisation of the Global Entrepreneur of the Year Award working with the EY marketing teams in London, New York and Sydney. Transitioning the disparate platforms for the management of the award to the EY global tools and standards. Reporting weekly to three Partners with different levels of responsibility for the program Project Manager of a Market Research Project to assess the Digital Readiness of mid-sized companies in France to face the constraints of doing business during the COVID-19 pandemic My role was to work with the EY partners and the third party sponsors (Apex, Meti) on the Market Research: Developing survey questionnaires Working with the third parties to pool research resources (databases, platforms, call centres, budgets) Coordinating the development of campaign assets for the promotion of the research results (landing pages, infographics, media and press). Achievements : I successfully handled relations with all the players involved in the Entrepreneur of the Year Award (the final award ceremonies were unfortunately watered down because of the COVID-19 pandemic) I managed the migration of the Entrepreneur of the Year platform and website to the Global tools and standards. I successfully coordinated the Market Research project Baromètre EY de la Maturité Digitale des ETI Show less Project Manager for the Entrepreneur of the Year Award The EY Entrepreneur Of The Year™ operates in more than 60 countries and 145 cities around the world. It recognises entrepreneurial achievement among individuals and companies that demonstrate vision, leadership and success. My role was to ensure the smooth and seamless collaboration of all the players involved in this program to enable delivery on time and on budget. Orchestrating and streamlined the teams in France -… Show more Project Manager for the Entrepreneur of the Year Award The EY Entrepreneur Of The Year™ operates in more than 60 countries and 145 cities around the world. It recognises entrepreneurial achievement among individuals and companies that demonstrate vision, leadership and success. My role was to ensure the smooth and seamless collaboration of all the players involved in this program to enable delivery on time and on budget. Orchestrating and streamlined the teams in France - marketing, communications, events, digital, finance, Collaborating with the organisation of the Global Entrepreneur of the Year Award working with the EY marketing teams in London, New York and Sydney. Transitioning the disparate platforms for the management of the award to the EY global tools and standards. Reporting weekly to three Partners with different levels of responsibility for the program Project Manager of a Market Research Project to assess the Digital Readiness of mid-sized companies in France to face the constraints of doing business during the COVID-19 pandemic My role was to work with the EY partners and the third party sponsors (Apex, Meti) on the Market Research: Developing survey questionnaires Working with the third parties to pool research resources (databases, platforms, call centres, budgets) Coordinating the development of campaign assets for the promotion of the research results (landing pages, infographics, media and press). Achievements : I successfully handled relations with all the players involved in the Entrepreneur of the Year Award (the final award ceremonies were unfortunately watered down because of the COVID-19 pandemic) I managed the migration of the Entrepreneur of the Year platform and website to the Global tools and standards. I successfully coordinated the Market Research project Baromètre EY de la Maturité Digitale des ETI Show less

Maketing project manager

• Jan 2018 - Dec 2019

Company : Founded in 2014, Cubyn is an innovative startup that offers on-demand seamless logistics. Our tailor made service enables retailers to ship their orders without packing a single box. - Partnerships management. Taking care of partner deals, negotiating visibility exchanges, sustaining positive collaboration relationships with other B2B businesses & partners we work with. - PR. Press relations management. Written & video interviews. Brand & talent image management… Show more Company : Founded in 2014, Cubyn is an innovative startup that offers on-demand seamless logistics. Our tailor made service enables retailers to ship their orders without packing a single box. - Partnerships management. Taking care of partner deals, negotiating visibility exchanges, sustaining positive collaboration relationships with other B2B businesses & partners we work with. - PR. Press relations management. Written & video interviews. Brand & talent image management. Workshops, seminars, contests organisation. Product release press reviews. Written press content in English & French. - Events. Organisation & supervision of retail events where Cubyn's solution makes a difference (Paris Retail Week, Prestashop Days, Rakuten Expo, Deliver, DMexco). - Blog. Written content production. Management of editorial line according to e-commerce events and yearly high-points. Blog refurbishment (WordPress). SEO optimisation (written & graphic). Performance tracking (users, CTAs, speed, returns etc). Following metrics & taking actions according to performance KPIs. - Graphic design production. Online & offline graphic content production (billboards, videos, photos, banners, slides, carousels). Brand image management (Redefinition of Cubyn's graphic chart, usage of fonts & colors). - Sales tools production. Production of documents (price cards, contracts), presentations & white books dedicated to sales usage. - Social Media management. Social media planning according to content production, events, press & blog publications. Major mediums used : Facebook, Twitter, Linkedin. Following & tracking performance. Following metrics & taking actions according to performance KPIs. - Webinars. Production & supervision - Newsletters. Edition of weekly internal newsletters on the e-commerce & logistics landscape. Edition of bi-monthly customer newsletters on Cubyn, e-commerce & logistics. Edition of informative & action calling newsletters (ratings, deadlines etc) Show less Company : Founded in 2014, Cubyn is an innovative startup that offers on-demand seamless logistics. Our tailor made service enables retailers to ship their orders without packing a single box. - Partnerships management. Taking care of partner deals, negotiating visibility exchanges, sustaining positive collaboration relationships with other B2B businesses & partners we work with. - PR. Press relations management. Written & video interviews. Brand & talent image management… Show more Company : Founded in 2014, Cubyn is an innovative startup that offers on-demand seamless logistics. Our tailor made service enables retailers to ship their orders without packing a single box. - Partnerships management. Taking care of partner deals, negotiating visibility exchanges, sustaining positive collaboration relationships with other B2B businesses & partners we work with. - PR. Press relations management. Written & video interviews. Brand & talent image management. Workshops, seminars, contests organisation. Product release press reviews. Written press content in English & French. - Events. Organisation & supervision of retail events where Cubyn's solution makes a difference (Paris Retail Week, Prestashop Days, Rakuten Expo, Deliver, DMexco). - Blog. Written content production. Management of editorial line according to e-commerce events and yearly high-points. Blog refurbishment (WordPress). SEO optimisation (written & graphic). Performance tracking (users, CTAs, speed, returns etc). Following metrics & taking actions according to performance KPIs. - Graphic design production. Online & offline graphic content production (billboards, videos, photos, banners, slides, carousels). Brand image management (Redefinition of Cubyn's graphic chart, usage of fonts & colors). - Sales tools production. Production of documents (price cards, contracts), presentations & white books dedicated to sales usage. - Social Media management. Social media planning according to content production, events, press & blog publications. Major mediums used : Facebook, Twitter, Linkedin. Following & tracking performance. Following metrics & taking actions according to performance KPIs. - Webinars. Production & supervision - Newsletters. Edition of weekly internal newsletters on the e-commerce & logistics landscape. Edition of bi-monthly customer newsletters on Cubyn, e-commerce & logistics. Edition of informative & action calling newsletters (ratings, deadlines etc) Show less

Art director

• Apr 2018 - Jun 2018

Key Account Manager

• Jan 2017 - Dec 2017

Company : Online food delivery company founded in 2013. Orders delivered from restaurant to customers by couriers. - Opening of new delivery areas. Online and phone prospection. Using digital and marketing to engage new restaurants. Specific missions : Expansion of the Bordeaux delivery area and opening the city of La Rochelle. - Negotiations and account management. Following clients to set profitability standards. Renegotiating rates and contracts. - Operational… Show more Company : Online food delivery company founded in 2013. Orders delivered from restaurant to customers by couriers. - Opening of new delivery areas. Online and phone prospection. Using digital and marketing to engage new restaurants. Specific missions : Expansion of the Bordeaux delivery area and opening the city of La Rochelle. - Negotiations and account management. Following clients to set profitability standards. Renegotiating rates and contracts. - Operational Marketing. Using online digital marketing campaigns to create brand awareness. Creating partnerships with selected brands, increase visibility and volume by offering special packages to customers during limited amounts of time. Creating online content to draw visibility on said offers. Achievements : La Rochelle city launching was the most successful of 4 cities opened in September 2017. More than 70 new accounts signed. Successful consolidation of restaurant portfolio when UberEats (competitor) launched their service. Show less Company : Online food delivery company founded in 2013. Orders delivered from restaurant to customers by couriers. - Opening of new delivery areas. Online and phone prospection. Using digital and marketing to engage new restaurants. Specific missions : Expansion of the Bordeaux delivery area and opening the city of La Rochelle. - Negotiations and account management. Following clients to set profitability standards. Renegotiating rates and contracts. - Operational… Show more Company : Online food delivery company founded in 2013. Orders delivered from restaurant to customers by couriers. - Opening of new delivery areas. Online and phone prospection. Using digital and marketing to engage new restaurants. Specific missions : Expansion of the Bordeaux delivery area and opening the city of La Rochelle. - Negotiations and account management. Following clients to set profitability standards. Renegotiating rates and contracts. - Operational Marketing. Using online digital marketing campaigns to create brand awareness. Creating partnerships with selected brands, increase visibility and volume by offering special packages to customers during limited amounts of time. Creating online content to draw visibility on said offers. Achievements : La Rochelle city launching was the most successful of 4 cities opened in September 2017. More than 70 new accounts signed. Successful consolidation of restaurant portfolio when UberEats (competitor) launched their service. Show less

International project manager

• Jan 2016 - Jan 2017

Company : TravelClick offers innovative and data-driven solutions that help hotels around the world to maximize revenue. - Content production. Responsible for multimedia production (video, photo, e-books) for high end hotels and resorts worldwide. Product design, management of post-production, and setting projects objectives from the concept phase to final delivery. - Project manager. Set guidelines for specific projects. Lead pre-production meetings, write storyboards… Show more Company : TravelClick offers innovative and data-driven solutions that help hotels around the world to maximize revenue. - Content production. Responsible for multimedia production (video, photo, e-books) for high end hotels and resorts worldwide. Product design, management of post-production, and setting projects objectives from the concept phase to final delivery. - Project manager. Set guidelines for specific projects. Lead pre-production meetings, write storyboards, create mood boards and define the “look and feel” for the hotel’s positioning. Set plannings for the projects, budgets and deadlines. Writing follow-ups and reports for the customers and management committee. Following integration processes to publish contents on customer websites online. - Management of subcontractors. Prospecting, hiring, briefing and wage management. Working with a broad panel of personalities. Briefing of hotel staff and also technical members of crews (directors of photography, models, stylists, make-up artists). Organising logistical aspects & transportation. Achievements : Handled 6 figure budgets for single productions. Responsible for covering productions success in a newly acquired territory (Canada). International project management scope. Benefited of a 20 hours training program on post-production techniques in order to improve briefings to the teams. Show less Company : TravelClick offers innovative and data-driven solutions that help hotels around the world to maximize revenue. - Content production. Responsible for multimedia production (video, photo, e-books) for high end hotels and resorts worldwide. Product design, management of post-production, and setting projects objectives from the concept phase to final delivery. - Project manager. Set guidelines for specific projects. Lead pre-production meetings, write storyboards… Show more Company : TravelClick offers innovative and data-driven solutions that help hotels around the world to maximize revenue. - Content production. Responsible for multimedia production (video, photo, e-books) for high end hotels and resorts worldwide. Product design, management of post-production, and setting projects objectives from the concept phase to final delivery. - Project manager. Set guidelines for specific projects. Lead pre-production meetings, write storyboards, create mood boards and define the “look and feel” for the hotel’s positioning. Set plannings for the projects, budgets and deadlines. Writing follow-ups and reports for the customers and management committee. Following integration processes to publish contents on customer websites online. - Management of subcontractors. Prospecting, hiring, briefing and wage management. Working with a broad panel of personalities. Briefing of hotel staff and also technical members of crews (directors of photography, models, stylists, make-up artists). Organising logistical aspects & transportation. Achievements : Handled 6 figure budgets for single productions. Responsible for covering productions success in a newly acquired territory (Canada). International project management scope. Benefited of a 20 hours training program on post-production techniques in order to improve briefings to the teams. Show less

Photographer

• Dec 2016 - Dec 2016

Photography contract for the annual "Start-Up Assembly" event, organized by France Digitale. Different pictures were taken according to a specific set of guidelines, in order to use them for online communication purposes. Photography contract for the annual "Start-Up Assembly" event, organized by France Digitale. Different pictures were taken according to a specific set of guidelines, in order to use them for online communication purposes.

Graphic design consultant

• Mar 2016 - Jun 2016

Creation of an isometric map for Pictet S.A, in order to have a quick view of their new building. Creative and administrative management of the project. Set-up deadlines and landmarks for the project on a period of 6 months. Creation of an isometric map for Pictet S.A, in order to have a quick view of their new building. Creative and administrative management of the project. Set-up deadlines and landmarks for the project on a period of 6 months.

Multimedia and content producer

• Jan 2016 - Apr 2016

Company : Quartier Frais is a young start-up founded in 2016. The company offers solutions to companies to have a healthy snack providing system (vending machines or "healthy corners"). - Crowdfunding video direction. Establishing the creative concept for the video. Setting-up guidelines and objectives during the pre-production phase. Filming on-set, managing the two company founders in their role behind the camera. Directing post-production. The video has earned more than 45,000… Show more Company : Quartier Frais is a young start-up founded in 2016. The company offers solutions to companies to have a healthy snack providing system (vending machines or "healthy corners"). - Crowdfunding video direction. Establishing the creative concept for the video. Setting-up guidelines and objectives during the pre-production phase. Filming on-set, managing the two company founders in their role behind the camera. Directing post-production. The video has earned more than 45,000 views on Facebook, and 4,000 on youtube. It was used on the crowdfunding website "Ulule", and they got 20,000€ - Photo packshot Creation of a pack of serious and less serious photos so they can use them in their social media campains + website. Some of the pictures were used in the "Manifeste pour manger mieux", distributed to all the runners of the presidential elections in 2017. - Graphic design consultant Consulting for the creation of their first logo (when the company was still named "Le Saladier"). Consulting and design help on their second logo when the company became "Quartier Frais". Show less Company : Quartier Frais is a young start-up founded in 2016. The company offers solutions to companies to have a healthy snack providing system (vending machines or "healthy corners"). - Crowdfunding video direction. Establishing the creative concept for the video. Setting-up guidelines and objectives during the pre-production phase. Filming on-set, managing the two company founders in their role behind the camera. Directing post-production. The video has earned more than 45,000… Show more Company : Quartier Frais is a young start-up founded in 2016. The company offers solutions to companies to have a healthy snack providing system (vending machines or "healthy corners"). - Crowdfunding video direction. Establishing the creative concept for the video. Setting-up guidelines and objectives during the pre-production phase. Filming on-set, managing the two company founders in their role behind the camera. Directing post-production. The video has earned more than 45,000 views on Facebook, and 4,000 on youtube. It was used on the crowdfunding website "Ulule", and they got 20,000€ - Photo packshot Creation of a pack of serious and less serious photos so they can use them in their social media campains + website. Some of the pictures were used in the "Manifeste pour manger mieux", distributed to all the runners of the presidential elections in 2017. - Graphic design consultant Consulting for the creation of their first logo (when the company was still named "Le Saladier"). Consulting and design help on their second logo when the company became "Quartier Frais". Show less

Production manager

• Feb 2016 - Mar 2016

Production manager on the pre-production phase of the video. - Team management Synchronizing all members of the crew and cast. Establishing guidelines and best-practices for the shooting day. Creating different documents for the shoot (cheklists, plannings, "feuilles de route".) - Logistical aspects Ensuring that all technical equipment would be ready and arrive on set. Production manager on the pre-production phase of the video. - Team management Synchronizing all members of the crew and cast. Establishing guidelines and best-practices for the shooting day. Creating different documents for the shoot (cheklists, plannings, "feuilles de route".) - Logistical aspects Ensuring that all technical equipment would be ready and arrive on set.

Sales representative

• Jul 2014 - Aug 2014

Company : Grand Prix is a french equestrian magasine, which organizes a series of show-jumping events throughout the year. This event was the "Grand Prix Classic Summer Tour" at Fontainebleau. - Sales. Selling magasine subscriptions and making special "event offers" to the people visiting the Grand Prix stall. - Events promotion. Promoting the different parties and "soirées" that were organized during the competition. Taking care of guestlists. Distribution of branded… Show more Company : Grand Prix is a french equestrian magasine, which organizes a series of show-jumping events throughout the year. This event was the "Grand Prix Classic Summer Tour" at Fontainebleau. - Sales. Selling magasine subscriptions and making special "event offers" to the people visiting the Grand Prix stall. - Events promotion. Promoting the different parties and "soirées" that were organized during the competition. Taking care of guestlists. Distribution of branded "goodies" according to the theme or sponsors of these special nights. Show less Company : Grand Prix is a french equestrian magasine, which organizes a series of show-jumping events throughout the year. This event was the "Grand Prix Classic Summer Tour" at Fontainebleau. - Sales. Selling magasine subscriptions and making special "event offers" to the people visiting the Grand Prix stall. - Events promotion. Promoting the different parties and "soirées" that were organized during the competition. Taking care of guestlists. Distribution of branded… Show more Company : Grand Prix is a french equestrian magasine, which organizes a series of show-jumping events throughout the year. This event was the "Grand Prix Classic Summer Tour" at Fontainebleau. - Sales. Selling magasine subscriptions and making special "event offers" to the people visiting the Grand Prix stall. - Events promotion. Promoting the different parties and "soirées" that were organized during the competition. Taking care of guestlists. Distribution of branded "goodies" according to the theme or sponsors of these special nights. Show less

Key account manager

• Jul 2013 - Jan 2014

Company : French world leading food-product corporation. Danone Waters represent 21% of the group’s total sales. - Sales operations. Establish promotional campaigns, follow up on accounts, sales and revenue for given periods. Set-up visibility operations within a broad customer portfolio (casinos, hotels, golfs, leisure parks, wholesalers, cafeterias). Strong collaboration with the marketing team when organizing these operations. Presenting reports and analysis of sales campaigns… Show more Company : French world leading food-product corporation. Danone Waters represent 21% of the group’s total sales. - Sales operations. Establish promotional campaigns, follow up on accounts, sales and revenue for given periods. Set-up visibility operations within a broad customer portfolio (casinos, hotels, golfs, leisure parks, wholesalers, cafeterias). Strong collaboration with the marketing team when organizing these operations. Presenting reports and analysis of sales campaigns. - Operational marketing. Redefining visual tools to communicate effectively on print and digital supports. Collaborating with creative and marketing agencies. Develop digital activities for the launch of new products (Volvic au Jus). - User Experience development. Shopper marketing was emerging at the time. Study and analysis of customer experience within pastry shops in Paris. Introduction of new concept of “shopper marketing”. Achievements : Was designed responsible for all interns and apprentices integration (50 people) by HR. Successful launch of Volvic au Jus in the different distribution channels. Redesigning of Evian marketing tools with the visual identity change and new product launches (Goutte d’Evian). Successful visibility operation for Badoit in collaboration with Thierry Marx. Show less Company : French world leading food-product corporation. Danone Waters represent 21% of the group’s total sales. - Sales operations. Establish promotional campaigns, follow up on accounts, sales and revenue for given periods. Set-up visibility operations within a broad customer portfolio (casinos, hotels, golfs, leisure parks, wholesalers, cafeterias). Strong collaboration with the marketing team when organizing these operations. Presenting reports and analysis of sales campaigns… Show more Company : French world leading food-product corporation. Danone Waters represent 21% of the group’s total sales. - Sales operations. Establish promotional campaigns, follow up on accounts, sales and revenue for given periods. Set-up visibility operations within a broad customer portfolio (casinos, hotels, golfs, leisure parks, wholesalers, cafeterias). Strong collaboration with the marketing team when organizing these operations. Presenting reports and analysis of sales campaigns. - Operational marketing. Redefining visual tools to communicate effectively on print and digital supports. Collaborating with creative and marketing agencies. Develop digital activities for the launch of new products (Volvic au Jus). - User Experience development. Shopper marketing was emerging at the time. Study and analysis of customer experience within pastry shops in Paris. Introduction of new concept of “shopper marketing”. Achievements : Was designed responsible for all interns and apprentices integration (50 people) by HR. Successful launch of Volvic au Jus in the different distribution channels. Redesigning of Evian marketing tools with the visual identity change and new product launches (Goutte d’Evian). Successful visibility operation for Badoit in collaboration with Thierry Marx. Show less

Sales representative

• Oct 2012 - Jun 2013

Company : Pierre Hermé is a french luxury patisserie brand, founded by monsieur Hermé himself. His famous "macarons" where voted Best Macarons in Paris multiple years in a row. - Sales. Selling macarons and pastries according to objectives and monthly incentives for the selling team. Sales speeches were very "high standards" since its a luxurious product and clientèle. - Stock management. Managing levels of stock according to what was available in the shop. Also, with… Show more Company : Pierre Hermé is a french luxury patisserie brand, founded by monsieur Hermé himself. His famous "macarons" where voted Best Macarons in Paris multiple years in a row. - Sales. Selling macarons and pastries according to objectives and monthly incentives for the selling team. Sales speeches were very "high standards" since its a luxurious product and clientèle. - Stock management. Managing levels of stock according to what was available in the shop. Also, with stock management came responsibilities in terms of display/merchandising. Pierre Hermé guidelines were strict. - Hygiene and maintenance. Since we are talking about food, hygiene standards and maintenance rules were specific. I had to make sur the the vending areas were fully cleaned upon arival and leaving at night. - Money handling. Taking care of customer orders from walking to check-out, including money operations. Counting revenue on a daily basis. Comparing objectives. Show less Company : Pierre Hermé is a french luxury patisserie brand, founded by monsieur Hermé himself. His famous "macarons" where voted Best Macarons in Paris multiple years in a row. - Sales. Selling macarons and pastries according to objectives and monthly incentives for the selling team. Sales speeches were very "high standards" since its a luxurious product and clientèle. - Stock management. Managing levels of stock according to what was available in the shop. Also, with… Show more Company : Pierre Hermé is a french luxury patisserie brand, founded by monsieur Hermé himself. His famous "macarons" where voted Best Macarons in Paris multiple years in a row. - Sales. Selling macarons and pastries according to objectives and monthly incentives for the selling team. Sales speeches were very "high standards" since its a luxurious product and clientèle. - Stock management. Managing levels of stock according to what was available in the shop. Also, with stock management came responsibilities in terms of display/merchandising. Pierre Hermé guidelines were strict. - Hygiene and maintenance. Since we are talking about food, hygiene standards and maintenance rules were specific. I had to make sur the the vending areas were fully cleaned upon arival and leaving at night. - Money handling. Taking care of customer orders from walking to check-out, including money operations. Counting revenue on a daily basis. Comparing objectives. Show less

Consulting

• Jan 2013 - Feb 2013

Company : NetDevices S.A.S is a digital transformation solutions company. - International prospection. In 3 given territories, in specific fields and markets. Benchmarks, gathering intelligence about the competition and studying figures and data in said territories. - Reports. Writing of a final report about digital technologies, and the use of mobile phones and internet. Setting guidelines and recommendations for the exportation of NetDevices services abroad. Company : NetDevices S.A.S is a digital transformation solutions company. - International prospection. In 3 given territories, in specific fields and markets. Benchmarks, gathering intelligence about the competition and studying figures and data in said territories. - Reports. Writing of a final report about digital technologies, and the use of mobile phones and internet. Setting guidelines and recommendations for the exportation of NetDevices services abroad.

Store manager internship

• Jun 2012 - Aug 2012

Company : Lancel is a worldwide company that sales luxurious leather goods. - Sales. Learning about sales techniques in a high-standard retail brand. Studying customer behavior and adapting approaches according to the typology of people. Making efforts to improve customer loyalty. - Stock management. Managing orders according to the levels of stock in the store. Anticipating delivery delays. Making special orders for clients according to their needs. Taking care of the… Show more Company : Lancel is a worldwide company that sales luxurious leather goods. - Sales. Learning about sales techniques in a high-standard retail brand. Studying customer behavior and adapting approaches according to the typology of people. Making efforts to improve customer loyalty. - Stock management. Managing orders according to the levels of stock in the store. Anticipating delivery delays. Making special orders for clients according to their needs. Taking care of the facing/merchandising standards within the sales area. - Result driven objectives. Sales were monitored and objectives were defined for the personel in-store. Cash and revenue management according to weekly and monthly sales. Achievements : Organizing the summer Sales period. Show less Company : Lancel is a worldwide company that sales luxurious leather goods. - Sales. Learning about sales techniques in a high-standard retail brand. Studying customer behavior and adapting approaches according to the typology of people. Making efforts to improve customer loyalty. - Stock management. Managing orders according to the levels of stock in the store. Anticipating delivery delays. Making special orders for clients according to their needs. Taking care of the… Show more Company : Lancel is a worldwide company that sales luxurious leather goods. - Sales. Learning about sales techniques in a high-standard retail brand. Studying customer behavior and adapting approaches according to the typology of people. Making efforts to improve customer loyalty. - Stock management. Managing orders according to the levels of stock in the store. Anticipating delivery delays. Making special orders for clients according to their needs. Taking care of the facing/merchandising standards within the sales area. - Result driven objectives. Sales were monitored and objectives were defined for the personel in-store. Cash and revenue management according to weekly and monthly sales. Achievements : Organizing the summer Sales period. Show less