Experience

Royal LePage ProAlliance

• Canada
• Real Estate
• 1 - 100 Employee

• Sales Representative

  • May 2023 - Present



Royal LePage ProAlliance Realty Peterborough

• Peterborough, Ontario, Canada

• Client Care Manager

  • Aug 2020 - Present



Dentistry By Dr. Sferlazza

• Canada
• Medical Practices
• 1 - 100 Employee

• Office Administrative Assistant

  • Oct 2019 - Aug 2020



Cracovia Dental

• Mississauga

• Office Coordinator

  • Apr 2017 - Oct 2019

  ● Greeting and registering patients and maintaining customer records in dental CRM system ● Scheduling of all future appointments and filling up any openings resulting from same day cancellations ● Processing of all insurance claims and dealing with any special case situations ● Following up with health care/insurance providers to obtain additional claim information ● Answering patients' questions regarding appointments and financing plans ● Preparing treatment plans and estimates for patients ● Maintaining dental clinic’s office supply budget, general ledger and accounting systems ● Ensuring strict standards for claimant/client confidentiality and complying with organizational and governmental regulations/policies Show less



Goldwell Restoration

• Mississauga, Ontario, Canada

• Office Coordinator

  • Mar 2015 - Apr 2017

  ● Primary liaison between customers and assigned project teams for all day to day matters relating to renovation projects, including status updates, complaints and payment arrangements ● Scheduled, tracked and supported all company renovation teams on their day to day projects ● Trained and assigned tasks to new office clerks or temp staff ● Headed up company website redesign and Search Engine Optimization (SEO) project ● Trained management and internal staff on use of new CRM system and website ● Helped prepare project quotes and final invoices for customers via company CRM system ● Maintained and updated all client/supplier information in CRM system ● Coordinated WHIMS and Health & Safety training seminars for all internal staff Show less



Software International

• Mississauga, Ontario, Canada

• Recruitment Coordinator

  • Nov 2013 - Mar 2015

  ● Present a professional, welcoming first contact to all clients, vendors, board members and staff by phone, in person and email ● Responsible for keeping general office equipment maintained ● Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing ● Responsible for incoming and outgoing mail and couriers ● Arranging and booking all staff’s travel arrangements and meetings ● Monitoring, tracking and processing of staff travel expenses ● Scheduling of candidate interviews with clients and maintaining managers calendars and schedules ● Preparing Letters of Employment and setting up contractors on company payroll ● Preparing of all documents for Government of Canada I&IT Cluster RFP and RFS bids ● Conducting candidate background/security/reference checks ● Processing and payment of monthly contractor time sheets and invoices Show less



Inside Out Patio Furniture

• Oakville, Ontario, Canada

• Sales Representative

  • Jun 2012 - Nov 2013

  ● Assisting and advising customers with product selection ● Conducting customer needs assessments and suggesting store products ● Answering phone and email inquiries ● Ordering new inventory from worldwide suppliers ● Training new staff on store procedures and various CRM/POS systems ● Processing payments/Invoices in QuickBooks ● Effectively resolving any customer complaints/problems/issues ● Ordering all store supplies and complete PO’s as required ● General store and inventory clean-up duties at end of shift Show less