Experience

The Cpl Institute

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Training Administrator

  • Jun 2022 - Present

  - General office duties answering phone calls, emails, correspondence etc. - Dealing with paperwork returns, scanning and uploading them to the database system. -Printing, binding books, scanning, sending post and using the Franking machine. -Preparing course packs for upcoming courses with the correct paperwork and course materials (Course paperwork, books, pens etc). -Emailing and posting learner certificates to clients/learners -Dealing with client queries, course changes and general enquiries. - Maintaining accurate records on the internal database. - Processing invoices - E-Learning course management & setup Show less



Pitman Training Dublin-Swords

• Ireland
• E-Learning Providers
• 1 - 100 Employee

• Centre Supervisor / Learning Coach

  • Feb 2022 - Aug 2022

  -Responsible for opening up the training centre and preparing each students necessary resources ready for when they arrive for their study session i.e. their student card, tablet to access their e-learning books etc. -Managed student registration and liaised with prospective students. -Provided technical support to students with any computer faults or difficulties. -Performed general office duties (filing, data input, typing and correspondence). -Responsible for the day-to-day running of the office and training room. -Handled student enquiries, phone calls, emails, text messages and scheduled appointments. -Assisted students with any questions about their course or if they needed any help with their course work or accessing their student files etc. -Handled customer complaints. Show less