Experience

Cleveland Fire Brigade

• United Kingdom
• Public Safety
• 100 - 200 Employee

• Training & Education Programme Manager

  • Apr 2009 - Present

  Training and Administration Hub, Endeavour House, Queens Meadow, Hartlepool Co-ordinate, plan and ensure the delivery of all internal core, specialist and risk critical training programmes which includes ensuring all the planned development programmes and activities have the appropriate level of resources. Produce the Brigades Annual Workforce Development Plan and communicate to all key stakeholders Manage and maintain “Approved Centre Status” for the delivery of various qualifications Prepare, manage and maintain annual training budget. and… Show more Co-ordinate, plan and ensure the delivery of all internal core, specialist and risk critical training programmes which includes ensuring all the planned development programmes and activities have the appropriate level of resources. Produce the Brigades Annual Workforce Development Plan and communicate to all key stakeholders Manage and maintain “Approved Centre Status” for the delivery of various qualifications Prepare, manage and maintain annual training budget. and ensure it meets and delivers the annual workforce development plan. Prepare monthly reports to assist with the Medium Term financial Strategy and Treasury Management strategy. Deliver training as required Manage the L&D performance management systems which will include the timely production of reports (monthly, quarterly and annual) aligned to individuals completing development aligned to training plan, performance indicators, service standards, budget control, sickness absence Direct responsibility for all Learning and Development Administrators (LDA’s), which includes undertaking workplace assessment and personal development reviews (PDR’s) on an annual basis Manage the Learning and Development administration services Ensure that the Brigades Personal Development Recording System is updated and maintained in accordance with Brigade requirements including inclusion in the Annual Workforce Development Plan Ensure all programmes are evaluated and that evaluation is reported on and used to inform future practice

• Administration Manager

  • Nov 2008 - Aug 2015

  Learning and Development Centre, Grangetown Provide an efficient administration service to Senior Managers and trainers. Duties included •Maintain accurate records and produce monthly/quarterly/annual reports relating to the departments’ KPI’s •Maintain up to date records relating to budget and produce appropriate reports which includes information to aid monitoring of contracts, invoice production and costing of internal/external courses •Ensure the accurate input and maintenance of course management system •Support the… Show more Provide an efficient administration service to Senior Managers and trainers. Duties included •Maintain accurate records and produce monthly/quarterly/annual reports relating to the departments’ KPI’s •Maintain up to date records relating to budget and produce appropriate reports which includes information to aid monitoring of contracts, invoice production and costing of internal/external courses •Ensure the accurate input and maintenance of course management system •Support the delivery and production of the annual workforce development plan which includes the collating of information relating to PDP requests •Procure and maintain appropriate stock levels of all consumables •Co-ordinate bookings of external training programmes •Ensure that information required to support Learners, Assessors, Managers and Internal Verifiers is accurate, up to date, appropriate and readily available •Provide information, advice and guidance to Learners, Assessors and Internal Verifiers when appropriate to ensure the integrity of qualifications delivery is maintained •Support the Management Team, which may include contributing to meetings, project work and planning & preparation for external audit



npower Business

• United Kingdom
• Utilities
• 1 - 100 Employee

• Operations Manager / Business Analyst

  • Feb 1984 - Nov 2008

  Newcastle upon Tyne, United Kingdom • Worked on a project where I analysed £1.9 million of misaligned data of which £1.2 million had been successfully recovered at time of leaving • Managed a variety of teams responsible for the resolution of exceptions, customer complaints & administration which included diary management, travel arrangements and the facilitation, co-ordination and the timely production of management KPI's and reports • Produced and analysed specific information, which was then used to monitor the… Show more • Worked on a project where I analysed £1.9 million of misaligned data of which £1.2 million had been successfully recovered at time of leaving • Managed a variety of teams responsible for the resolution of exceptions, customer complaints & administration which included diary management, travel arrangements and the facilitation, co-ordination and the timely production of management KPI's and reports • Produced and analysed specific information, which was then used to monitor the performance of appointed agents and ensure they were working within the guaranteed standards of service • Implemented and managed escalation procedures for both internal and external customers • Liaised with agents/suppliers/operational areas to prioritise outstanding issues. Set targets, monitored progress to targets and developed efficient workarounds where necessary • Recruited, managed and trained staff in line with company HR policies and procedures • Implemented Personal Development Plans/Appraisals and ensure regularly reviewed • Designed and implemented clerical work measurements, set targets and monitored progress to targets • Specified requirements for, implemented, managed and maintained a database to accurately record headcount, sickness, overtime and training to ensure the department was operating with budget • Developed and implemented a training package for new systems • Identified and targeted areas with serious arrears ensuring resources and overtime were available to eliminate backlog • Successfully reduced exceptions of between 75k & 110k in 3 distinct work areas to a BAU level of 5k or less • Liaised with regulatory bodies to reduce the number of outstanding complaints • Implemented and enhanced processes and procedures providing significant financial savings to the company Show less