Experience

London Borough of Bexley

• Government Administration
• 700 & Above Employee

• Financial Accountant/Senior Reconciliations Officer

  • Nov 2013 - Present

  Provide a full reconciliation of the Councils main bank accounts. Daily checks to ensure debits and credit to the bank accounts are correct, if not liase with our Bank to make the corrections and also make any internal corrects using FIS Oracle. Daily reconciliations are carried out on some accounts. Ensuring all paperwork for Direct Debit payments are kept upto date, also a spreadsheet to make sure we are paying the correct amounts. Checking any Chaps payment vouchers are correctly signed in accordence with the Bank Mandate and that the correct amount is processed. Monthly journals using FIS Oracle to match the bank accounts. Providing External and Internal Audit staff with complete and accurate information. Assisting with the annual Closure of Accounts and Annual Accounts.Now trained using Integra, completely daily complex excel spreadsheets to ensure the data being loaded to integra is correct. Then clearing each account by matching, or lodgement/payment entries to correct code/account. Loading with different areas of the Council to address any queries. I have taken an active part in trying to improve our ways of working. Producing a full month end Bank Reconciliation and identifying any outstanding items. Use of all the reporting tools and assisting our third party team with assistance on the system. #Integra #CashManagement

• Customer Service Project Analyst

  • Dec 2012 - Nov 2013

  Providing a full review of different departments, detailing their end to end processes, finding ways to streamline processes whilst keeping within strict company and government regulations. Speaking with customers and staff to gain their perspective on how things could be made better. Providing a full report to the Managers and Directors of the Council to gain approval for any changes to be inplemented. Implementing Changes.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Complaint Handler

  • Nov 2006 - Nov 2012

  Investigation of all Mortgage Related Complaints, Liaising with customers, third parties and other area's of the company. Negotiation of compensation. FSA Compliant Letters, Keeping records up to date with all events. Excellent customer service, verbal and written communication. Dealing with complaints from end to end. Organising my queue of complaints on a daily basis. Meeting my personal targets and team targets to ensure our service levels are maintained. I am good at being part of a team and offering support to colleagues, I am also able to work as an individual and am confident to make individual decisions. Investigating customers complaints Keeping records detailed and up to date Liaising with customers, third parties and other areas of the business Amending/adjusting Mortgage/Bank Accounts Negotiating compensation Writing a full and detailed compliant letters Deeds ordering and processing *A* Player in performance and productivity Providing Team training for new systems Providing training for new employees



Kent County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Support Worker

  • Aug 2003 - Oct 2006

  Working with Adults with Learning Disabilities - Promoting independent living with day to day life, providing support to service users in all area's of their lives. Working with adults with learning disabilities Liaising with family members, social workers and community organisations Promoting independent living, i.e. travel, work, house chores, general living Keeping records of all visits and activities Full report preparation Good listening and communication skills essential Providing emotional support



Motability Operations Ltd

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Agent

  • Feb 2001 - Jan 2003

  Resolving telephone queries, keeping records and paper work up to date. Preparing settlement figures when requested. Training of new members of staff. Meeting individual targets along with team targets. Resolving telephone queries, keeping records and paper work up to date. Preparing settlement figures when requested. Training of new members of staff. Meeting individual targets along with team targets.