Experience

Hotel Club Pollentia Resort ****

• Spain
• Hospitality
• 1 - 100 Employee

• RECEPCINISTA & GUESS EXPERIENCE MANAGER

  • Mar 2016 - Present

  • Dealing with reservations, confirmations and cancellations by phone, e-mail, letter, fax or in person. • Welcoming guests to the hotel in a polite, friendly and helpful manner. • Checking guests in, allocating rooms and handing out keys. • Taking payment from guests in the form of cash or credit cards. • Handling foreign exchange. • Organizing travel arrangements at guests request such as ordering taxis, booking theatre trips, or storing valuables and luggage. Answering questions about facilities in the hotel and the surrounding area Show less



Backpackers. Hostel

• Poland
• Hospitality

• Recepcionista

  • Jul 2014 - Dec 2015

  • Dealing with reservations, confirmations and cancellations by phone, e-mail, letter, fax or in person. • Welcoming guests to the hotel in a polite, friendly and helpful manner. • Checking guests in, allocating rooms and handing out keys. • Taking payment from guests in the form of cash or credit cards. • Handling foreign exchange. • Organizing travel arrangements at guests request such as ordering taxis, booking theatre trips, or storing valuables and luggage. Answering questions about facilities in the hotel and the surrounding area Show less



Ayuntamiento de Sevilla

• Sevilla

• Tour Guide

  • Feb 2012 - Apr 2012

  • Involving introducing tourists to the city’s unique and popular attractions (historical monuments, botanical gardens, museums, art galleries and other areas of cultural interest). • Planning and organising tours around a certain area of interest, offering commentary and interesting titbits of information. • Involving introducing tourists to the city’s unique and popular attractions (historical monuments, botanical gardens, museums, art galleries and other areas of cultural interest). • Planning and organising tours around a certain area of interest, offering commentary and interesting titbits of information.



Meliá Lebreros Hotel

• Sevilla

• Recepcionist

  • Jan 2012 - Mar 2012

  • Dealing with reservations, confirmations and cancellations by phone, e-mail, letter, fax or in person. • Welcoming guests to the hotel in a polite, friendly and helpful manner. • Checking guests in, allocating rooms and handing out keys. • Taking payment from guests in the form of cash or credit cards. • Handling foreign exchange. • Organizing travel arrangements at guests request such as ordering taxis, booking theatre trips, or storing valuables and luggage. Answering questions about facilities in the hotel and the surrounding area Show less



Viajes Ecuador

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Travel Agent

  • Aug 2011 - Nov 2011

  • Arranging flights, insurance and accommodation • Using a booking system to secure holidays • Collecting and processing payments • Advising clients on travel arrangements, e.g. visas and passports • Sending out tickets to clients • Keeping clients up to date with any changes • Dealing with complaints or refunds • Arranging flights, insurance and accommodation • Using a booking system to secure holidays • Collecting and processing payments • Advising clients on travel arrangements, e.g. visas and passports • Sending out tickets to clients • Keeping clients up to date with any changes • Dealing with complaints or refunds