Paula Delgado
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Bio
Júlio Almeida
Quando penso numa professora que tenha mudado de facto a minha vida é impossível não pensar na Paula, competência máxima, envolvimento com os alunos e um real interesse no desenvolvimento pessoal dos mesmos, mais que uma professora, uma mentora e amiga.
Micael Campos
I saw Paula at TEDx Alcobaça last July. She is a force of nature on stage and a truly inspirational speaker. A clear message with lots of energy, and meaningful insights that holds the audience's attention. She was one of the best speakers on stage at this event.
Júlio Almeida
Quando penso numa professora que tenha mudado de facto a minha vida é impossível não pensar na Paula, competência máxima, envolvimento com os alunos e um real interesse no desenvolvimento pessoal dos mesmos, mais que uma professora, uma mentora e amiga.
Micael Campos
I saw Paula at TEDx Alcobaça last July. She is a force of nature on stage and a truly inspirational speaker. A clear message with lots of energy, and meaningful insights that holds the audience's attention. She was one of the best speakers on stage at this event.
Júlio Almeida
Quando penso numa professora que tenha mudado de facto a minha vida é impossível não pensar na Paula, competência máxima, envolvimento com os alunos e um real interesse no desenvolvimento pessoal dos mesmos, mais que uma professora, uma mentora e amiga.
Micael Campos
I saw Paula at TEDx Alcobaça last July. She is a force of nature on stage and a truly inspirational speaker. A clear message with lots of energy, and meaningful insights that holds the audience's attention. She was one of the best speakers on stage at this event.
Júlio Almeida
Quando penso numa professora que tenha mudado de facto a minha vida é impossível não pensar na Paula, competência máxima, envolvimento com os alunos e um real interesse no desenvolvimento pessoal dos mesmos, mais que uma professora, uma mentora e amiga.
Micael Campos
I saw Paula at TEDx Alcobaça last July. She is a force of nature on stage and a truly inspirational speaker. A clear message with lots of energy, and meaningful insights that holds the audience's attention. She was one of the best speakers on stage at this event.
Credentials
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Comunicação Motivação Liderança Trainer
Academia do SimDec, 2022- Nov, 2024 -
Certificação Happiness Manager
Your Happy ModeSep, 2022- Nov, 2024 -
TEDx Talker
TEDxAlcobaçaJul, 2022- Nov, 2024 -
Certificado de Competências Pedagógicas de Formador - CCP
IEFPMay, 2022- Nov, 2024 -
Emotional Intelligence
IEFPMay, 2022- Nov, 2024 -
Speaker
G100 Global Networking MeetingMay, 2022- Nov, 2024 -
Certification CIC - Coaching, Innovation and Creativity
eiC FormaçãoApr, 2022- Nov, 2024 -
Practitioner em PNL com foco Terapêutico e Emocional
Instituto de Ciências Comportamentais e de Gestão NLPC-INCTAApr, 2022- Nov, 2024 -
Sustainability Upgrade
Turismo de PortugalApr, 2022- Nov, 2024 -
Chief Happiness Officer 2.3 International Certification
Happiness Business SchoolFeb, 2022- Nov, 2024 -
Programa Intensivo de Liderança Feminina
Mafalda Almeida - Executive Coach & Mentor | RISING ACADEMYJul, 2021- Nov, 2024 -
Speaker at WOW - Women of Wisdom Conference
CPL Meetings & EventsJun, 2021- Nov, 2024 -
Liderar com Eneagrama
Turismo de PortugalMar, 2021- Nov, 2024 -
Business English Course in Cambridge
EF Executive Language InstituteDec, 2019- Nov, 2024 -
English Course in Manchester
EF Education FirstDec, 2018- Nov, 2024
Experience
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Your Happy Mode
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Portugal
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Education
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1 - 100 Employee
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Consultant
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Sep 2022 - Present
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G100: Mission Million
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Non-profit Organizations
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1 - 100 Employee
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G100 Leiria City Chair for Communication & Advocacy
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Jul 2022 - Present
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Founder & CEO
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Jun 2022 - Present
1) EXECUTIVE MENTORING Given my vast professional experience of 20 years in different areas of business and the various positions I have successfully held, associated with my degree in Business Management, I provide personalised advice and an action plan for professionals to overcome their challenges and achieve their goals with happiness. 2) MOTIVACIONAL Workshops, Lectures both for INDIVIDUALS and / or COMPANIES - I promote workshops and motivational speeches in which participants can raise their awareness to a higher level. This way they believe in their potential, take action and above all are happier. - My experience as a motivational speaker at events, combined with my skills in positive energy, joy, enthusiasm and empathy, guarantees my audience the motivation and empowerment they need to create an extraordinary personal and professional life. 3) Memorable coaching experiences for INDIVIDUALS - I partner with each individual and guide their process of change towards achieving their dreams while incorporating a framework of happiness in this highly transformative journey. - I facilitate strategies and tools that are easy to implement so that the person feels motivated, energized, and happy, and thus takes action to achieve their personal and professional goals. 4) Memorable experiences for COMPANIES I provide experiences based on happiness aligned with sustainability, through: - Trainings, - Organizational Happiness Plan, - Coaching etc. to increase productivity, retain and attract new talent in order to achieve profit with purpose while maintaining an active role in the social responsibility of all stakeholders as well the community in which the Company operates.
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Turismo de Portugal
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Portugal
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Government Administration
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400 - 500 Employee
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Teacher
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Jan 2023 - Feb 2023
Intrapreneurship Teacher at Escola de Hotelaria e Turismo de Setúbal, classes: Kitchen Management and Production; Restaurant and Beverage Management; Hotel Management and Accommodation. Intrapreneurship Teacher at Escola de Hotelaria e Turismo de Setúbal, classes: Kitchen Management and Production; Restaurant and Beverage Management; Hotel Management and Accommodation.
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Hotel Lis Batalha
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Portugal
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Hospitality
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1 - 100 Employee
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General Manager
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Oct 2022 - Jan 2023
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General Manager
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Jun 2018 - Jun 2020
Oversee the sales and marketing, operations, financial and human resources area. Sales and Marketing ● Responsible for revenue management and marketing functions, to develop strategies to maximise REVPAR and grow market share. ● Research new markets and establishing new partnerships. ● Consolidate previous partnerships. ● Coordination and supervision of the implementation of the channel manager and the new booking engine. Operations ● Oversee the operations functions of the hotel, reception, bookings, food & beverage, housekeeping and maintenance. ● Responsible for managing the team and overall hotel targets to deliver an excellent Guest experience. ● Handling guests complaints and oversee the service recovery procedures. ● Ensuring compliance with health and safety legislation. ● Handling to audits from tour operators. Financial ● Responsible for the preparation, presentation and subsequent achievement annual Budget. ● Developing improvement actions, carrying out costs savings. ● Helping in the procurement of operating supplies, and contracting with third-party for essential services. ● Deliver hotel budget goals and set other short and long term strategic goals. ● Maintaining statistical and financial records. ● Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits. ● Ensure full compliance to Hotel operating controls, policies, procedures and service standards. Human Resources ● Carry out the Training Annual Plan. ● Training and supervising staff.
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Orbitur Intercâmbio de Turismo SA
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Quarteira
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Campsite Manager
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Dec 2015 - May 2018
● Responsible for operational management of 14 hectares with 164 accommodation units, food & beverage and supermarket. ● Guaranteeing a high quality of service to clients and dealing with guests’ complaints. ● Carrying out commercial actions and key partnerships to increase sales. ● Responsible for financial, administrative and human resources management to a staff of 63. ● Developing, controlling and implementing corrective actions for deviations in the budget. ● Responsible for operational management of 14 hectares with 164 accommodation units, food & beverage and supermarket. ● Guaranteeing a high quality of service to clients and dealing with guests’ complaints. ● Carrying out commercial actions and key partnerships to increase sales. ● Responsible for financial, administrative and human resources management to a staff of 63. ● Developing, controlling and implementing corrective actions for deviations in the budget.
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Campsite Manager
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Apr 2013 - Nov 2015
● Managing a campsite with 7 hectares and 58 accommodation units. ● Managing a campsite with 7 hectares and 58 accommodation units.
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Vigia Resorts
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Portugal
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Leisure, Travel & Tourism
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1 - 100 Employee
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Community & Urbanisation Manager
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Aug 2011 - May 2012
● Ensuring excellent service in the common areas of 7 luxury resorts, which have approximately 700 villas and around 800 owners. ● Guaranteeing the quality of service of the green areas, swimming pools, roads and streets and overseeing the budget.● Duty manager on high season weekends.
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Board Assistant
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Jun 2010 - Jul 2011
● Analyzing the profitability and potential growth of business units.● Reorganizing processes, which obtain high results in reducing operational costs.● Attending and following up on management meetings with the board of administration and guests.
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Internal Audit Manager
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Apr 2008 - May 2010
● Establishing procedures and auditing all business resort amenities, golf course, construction and real estate.
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Algardata S.A.
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Portugal
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Embedded Software Products
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1 - 100 Employee
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Fleet Manager
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Oct 2007 - Mar 2008
● Management of 50 vehicles.
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Quality Control Manager
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Oct 2007 - Mar 2008
● Responsible for the quality system’ implementation.
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Logistic
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Oct 2007 - Mar 2008
● Controlling stocks.● Returns to suppliers.
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Logístic Manager
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Jun 2005 - Sep 2007
I was responsible for managing the Reception (Front of House), warehousing, shipping, distribution and arranged product return. In addition, during my time in this role I re-organised the warehouse and supervised stock control. I oversaw and led a staff of 17.
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Purchase Manager
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Nov 2004 - May 2005
● Responsible for orders to suppliers, fulfillment of deadlines and agreed conditions.
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Organisation Advisor
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Apr 2004 - Oct 2004
● Creating the commercial manual and conducting training with the team.
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MC
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Portugal
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Retail
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700 & Above Employee
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Internal Audit
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Nov 1999 - Mar 2004
● Auditing processes of non-food distribution, general food, fishmongery and butchery. ● Writing reports to support strategic management decisions. ● Auditing procedures compliance . Auditing fraud / collusion. ● Auditing processes of non-food distribution, general food, fishmongery and butchery. ● Writing reports to support strategic management decisions. ● Auditing procedures compliance . Auditing fraud / collusion.
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Citroën
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France
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Motor Vehicle Manufacturing
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700 & Above Employee
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Accountant Trainee
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Jul 1999 - Oct 1999
● Creating stocks maps to report to head office; issuing credit notes; carrying out the financial affairs for the clients. ● Creating stocks maps to report to head office; issuing credit notes; carrying out the financial affairs for the clients.
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Education
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Universidade do Algarve
Degree, Business Administration -
ESEIG -Escola Superior de Estudos Industriais e de Gestão
Postgraduate Course, Hotel Management -
Instituto Superior de Gestão
Postgraduate Course, Logistic and Distribution -
ISCTE Executive Education
Specialization, Financial Auditing