Paula Castro Loaiza

Customer Service Advisor - Multilingual at Tripadvisor
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Contact Information
us****@****om
(386) 825-5501
Location
Ealing, England, United Kingdom, UK
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • French Full professional proficiency

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Bio

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Credentials

  • Building Rapport with Customers
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Communicating Across Cultures
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Customer Service Foundations (2020)
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Customer Service Leadership
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Driving Your Own Engagement at Work
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Leadership Mindsets
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Managing Brand Reputation
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Onboarding in the Hybrid/Remote Workplace
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Quick Scripts for Difficult Conversations
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • SEO Foundations
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • The Three Pillars of Effective Communication
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Using Feedback to Drive Performance
    LinkedIn
    Apr, 2023
    - Nov, 2024

Experience

  • Tripadvisor
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Service Advisor - Multilingual
      • Apr 2023 - Present

  • Noark Translation Limited
    • London, England, United Kingdom
    • Translator/Interpreter
      • Sep 2022 - Present

      Translation, interpreting and proofreading services for commercial, business and personal clients. Translation, interpreting and proofreading services for commercial, business and personal clients.

  • Profesional independiente
    • Spanish Tutor
      • Apr 2012 - Present

  • The Body Shop
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Customer Service Consultant
      • Jan 2018 - Mar 2023

  • Education nationale
    • France
    • Education
    • 700 & Above Employee
    • Language Assistant
      • Oct 2016 - Apr 2017

  • L'Abribus Café
    • Paris, Île-de-France, France
    • Head Waitress
      • Nov 2012 - Jul 2015

Education

  • Universidad Complutense de Madrid
    Bachelor's degree, Language Interpretation and Translation
    2010 - 2017

Community

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