Experience

Peak Gen Power Ltd

• United Kingdom
• Utilities
• 1 - 100 Employee

• PA & Office Manager

  • Nov 2020 - Present

  Leamington Spa, England, United Kingdom



HERITAGE INDEPENDENT FINANCIAL ADVISERS LIMITED

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Client Services Administrator

  • Sep 2019 - Jul 2020

  Knowle, West Midlands



Linklaters

• United Kingdom
• Law Practice
• 700 & Above Employee

• Personal Assistant

  • Aug 2018 - Oct 2018

  London, United Kingdom



Northern Trust Corporation

• Northern Trust Global Investments

  • Apr 2006 - Aug 2018

  50 Bank Street, Canary Wharf, London E14 5NT Office Manager - Asset Management Responsible for an Administration Team of 4 PA's and ensure that administration procedures, consistent and efficent. Providing a high level of executive support to the Global President of NTGI and EMEA COO. Assiting COO with budget planning To manage or assist ad-hoc projects which include: Outsourcing tasks to Bangalore, office moves, Worksmart (Flexible working project) Monitors travel costs / expenditure and ensures travel is booked with… Show more Office Manager - Asset Management Responsible for an Administration Team of 4 PA's and ensure that administration procedures, consistent and efficent. Providing a high level of executive support to the Global President of NTGI and EMEA COO. Assiting COO with budget planning To manage or assist ad-hoc projects which include: Outsourcing tasks to Bangalore, office moves, Worksmart (Flexible working project) Monitors travel costs / expenditure and ensures travel is booked with policy. Carry out mid year and annual appraisals, provide coaching. Oversee and arrange in-house, Introduction to NT Asset Management training course UCITS Funds: Responsible for client Onboarding Show less



Northern Trust Asset Management

• United States
• Investment Management
• 700 & Above Employee

• 2nd Vice President - Investment Operations Outsourcing Relationship Manager

  • Apr 2006 - Aug 2018

  london, Canary Wharf Main responsibility to manage Investment Outsourcing Operations (back office) service provider relationship for EMEA & APAC, acting as the key contact for the escalation of service issue and working with the service provider to ensure a solid management and oversight structure and process. Escalation point of contact for queries from all Asset Management areas and back office provider. Identify service efficiency enhancements, process improvements and carry out trend analysis Oversee… Show more Main responsibility to manage Investment Outsourcing Operations (back office) service provider relationship for EMEA & APAC, acting as the key contact for the escalation of service issue and working with the service provider to ensure a solid management and oversight structure and process. Escalation point of contact for queries from all Asset Management areas and back office provider. Identify service efficiency enhancements, process improvements and carry out trend analysis Oversee daily issues/queries raised by Front and Middle office teams and ensure items are escalated, tracked and managed for resolution and process gaps addressed / enhanced. Conducting monthly service review meetings with provider to review service delivery issues and review key performance indicators Maintain Service Level Agreements with outsourced providers. Review KPI’s, and prepare monthly business metrics.

• 2nd Vice President - Executive Assistant to CEO - Asset Management International

  • Apr 2006 - Aug 2018

  Canary Wharf, London Executive Assistant & Office Manager Responsible for office administration and provide high level support to the CEO of Asset Management International and Global President of Asset Management.



Baring Asset Management

• China
• 1 - 100 Employee

• Administrator

  • 1999 - Nov 2005

• Administrator

  • 1999 - 2005

  Working as a part of the secretariat team. Responsible for expense reporting, stationery budgets, foreign currency orders, travel, travel accommodation, overseas partners travel coordination and general office administration