Experience

Aparthotel Oporto

• Portugal
• Hospitality
• 1 - 100 Employee

• Quality Management

  • Jan 2021 - Present

  Responsible for monitoring the service level of local accommodation's units and the hotel; analysis of operational processes with proposals for improvements and conducting audits; generation of operational manuals for procedural support; responsible for the Sustainability certification process of three buildings;

• Guest Relation

  • Sep 2019 - Dec 2020



Atento

• Spain
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Procurement Planning Manager

  • May 2016 - May 2018

  Responsible for the governance of Procurement performance in all regions, including definition and track of global KPIs; drive improvements of purchase processes and systems; spend analysis. SAP & ARIBA Key user.

• Global Travel Manager

  • May 2014 - May 2018

  Develop the Atento Travel Program and its continuous improvement. Relationship with stakeholders. Global and Local negotiations with travel suppliers (hotel chains, air companies, etc.). Analytical view of global reports, including compliance to travel policy, savings, total expenditures and so on.

• Contract Manager and Purchase Planning

  • Sep 2013 - May 2016

  Responsible for Contracts and Services Administration, Suppliers Management, Purchase Planning, Audit and Process Improvement in Procurement and Contracts Area.

• Purchase Coordinator

  • Dec 2010 - Sep 2013

  Coordination of HR, Marketing and Communication acquisitions, including consultancies, communication and marketing agencies, benefits, events, trainings and other goods and services.

• Services Team Leader

  • Jul 2009 - Dec 2010

  Responsible for the training infrastructure in the company - more than 150 training rooms in Brazil and also to provide external resources: training rooms, events spaces, equipments rental and food & beverage requirements. Travel Agency management.



Informa

• Croatia
• IT Services and IT Consulting
• 1 - 100 Employee

• Events Manager

  • May 1998 - Feb 2009

  Team Leader in the Logistics Department, responsible for negotiation with suppliers (hotels, audiovisual companies, travel agencies and others) in Brazil and other countries; cost and budget control of 400 events per year; partnership with Marketing, Production and Sales areas; Training Center Management (03 training rooms, food and beverage services, equipments, hostesses and coordinators). Team Leader in the Logistics Department, responsible for negotiation with suppliers (hotels, audiovisual companies, travel agencies and others) in Brazil and other countries; cost and budget control of 400 events per year; partnership with Marketing, Production and Sales areas; Training Center Management (03 training rooms, food and beverage services, equipments, hostesses and coordinators).



Hotel Villa Rossa

• Brazil
• Hospitality
• 1 - 100 Employee

• Sales & Marketing Assistant

  • Feb 1995 - Dec 1997

  Attendance to individuals and corporate clients; coordination of reservations and events department, including operational team. Estimate elaboration, service orders and contracts. Post-selling follow-up and maintenance assistance. Attendance to individuals and corporate clients; coordination of reservations and events department, including operational team. Estimate elaboration, service orders and contracts. Post-selling follow-up and maintenance assistance.



Sheraton Mofarrej

• Events Coordinator

  • Jun 1991 - Feb 1995

  Attendance to corporate clients (fairs, conferences, launching of new products, festivals, celebrity requirements) and individuals (birthday and wedding parties). Site inspection (events and guest rooms). Relationship with all departments in the hotel (F&B, Groups, Sales, Security, Maintenance, Finance and Procurement). Attendance to corporate clients (fairs, conferences, launching of new products, festivals, celebrity requirements) and individuals (birthday and wedding parties). Site inspection (events and guest rooms). Relationship with all departments in the hotel (F&B, Groups, Sales, Security, Maintenance, Finance and Procurement).