Experience

Monster Government Solutions

• United States
• Human Resources Services
• 1 - 100 Employee

• Sr. Product Owner

  • Jul 2019 - Present

  • Senior level product owner, working with agile teams on specifications, user stories, backlog management, road-mapping and production acceptance testing for new product development and reporting • Precise data mapping preparing federal report requirements for the Department of Labor • Research of Federal documents (TEGLs and federal registers) in creation of reports and Case Management software features and to stay aligned with changing federal and state requirements • Extensive knowledge of Workforce Innovation Opportunity Act (WIOA) programs, including benefits for Veterans, Low-Income families, farmworkers, youth, Trade Act and more. • Daily work sessions with Developers and Database Engineers to ensure agile and quality delivery • Continual client interaction, to ensure priorities are clear and business expectations are met • Training of both internal and external users Show less



Broadridge Advisor Solutions

• United States
• Financial Services
• 100 - 200 Employee

• Sr. Business Systems Analyst / Consultant

  • Apr 2018 - Jun 2019

  • Supported external stakeholders in this SASS environment, • Constructing solutions to a variety of marketing needs, including direct mailing, social media, email blasts and more. • SQL analysis became a primary function for me, continually working through the data to be able to recommend solutions based on use, product type, and user base. • Supported external stakeholders in this SASS environment, • Constructing solutions to a variety of marketing needs, including direct mailing, social media, email blasts and more. • SQL analysis became a primary function for me, continually working through the data to be able to recommend solutions based on use, product type, and user base.



Vision Government Solutions, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Senior Business Analyst

  • Apr 2015 - Feb 2018

  • Used extensive experience to create new policies and procedures for the Implementation Department to increase productivity and consistency in the department. • Guided Business Analysts in best practices and industry specific requirements. • Supported multiple projects across the US, providing conversion specifications and data mapping, gap and requirement analysis, FRDs, BRDs, use cases, testing, training and client interaction. • Considered the SME in matters of 3rd party interfaces, including SQL mapping and process modeling. • Energetic team contributor, always striving to improve interoffice communications, processes and product development. Show less



Pro Teck Valuation Intelligence

• United States
• Financial Services
• 1 - 100 Employee

• Business Analyst

  • Jul 2012 - Mar 2015

  • Documented complex business requirements, user stories and use cases • Standardized the Business Analysis workflow to correspond to a Lean transformation • Worked together with 4 Agile development teams to develop solutions and provide clarifications • Assist Systems Architect with Domain Modeling for new management platform • Provided the essential link needed between Operations and IT, translating business needs into technical solutions and improving business confidence. • Provided oversight and training to Junior level Business Analyst • Managed backlog, vetting out MVP (minimum viable product) requirements and prioritizing requests Show less



Lincoln Appraisal & Settlement Services

• United States
• Insurance
• 1 - 100 Employee

• Director of Vendor Services

  • Nov 2010 - Feb 2012

  • Oversaw the daily production of the Vendor Services Department and fielded any issues escalated from the team members. • Oversaw the daily production of the Vendor Services Department and fielded any issues escalated from the team members.



CoreLogic

• United States
• Information Services
• 700 & Above Employee

• Business Systems Analyst/Software Integration Specialist

  • Jan 1999 - Nov 2010

  • Designed complex business requirements and use cases, to increase productivity, primarily in the areas of automated quality assurance, web application design and new products design. • Served as lead liaison between 3rd party software vendors and business, including new product analysis and recommendations, contract negotiations and problem resolution. • Provided the essential link needed between Operations and IT, translating business needs into technical solutions and improving business confidence. • Promoted and significantly improved appraiser/business relations through various modes of communication including monthly publications, conferences, promotions and improved user interfaces. • Designed real time and scheduled reporting requirements to assist Production in tracking revenues and to provide statistical analysis as justification for critical business decisions. • Considered the "expert" when questions and issues arise with regard to the appraiser's industry specific software. • Researched current market trends and legislation to ensure that our technical solutions were deployed in a timely fashion addressing the ever changing industry needs. Show less



ACI Development

• Developer

  • Mar 2001 - Nov 2001

  Coded automated form rule sets in Borland C++. Coded automated form rule sets in Borland C++.



First American Title

• United States
• Real Estate
• 700 & Above Employee

• Technical Support Analyst

  • Jan 1998 - Jan 1999

  • Remote training and technical support to approximately 200 staff appraisers with both hardware and software issues relating to their industry applications. • Served as the primary IT resource for design and development of documentation for both internal and external users, including management presentations, training manuals and process modeling documents. • Remote training and technical support to approximately 200 staff appraisers with both hardware and software issues relating to their industry applications. • Served as the primary IT resource for design and development of documentation for both internal and external users, including management presentations, training manuals and process modeling documents.



Rels

• Real Estate
• 200 - 300 Employee

• Appraiser Liaison Northeast Region

  • Jan 1997 - Jan 1998

  • Successfully recruited independent appraisers throughout the Northeast to work as part of the RELS appraiser panel, including financial negotiations. • Provided "soup to nuts" remote technical support, on-site hardware setup and software training, more often than not to users with no previous experience with the company's required software and limited technical knowledge. • Successfully recruited independent appraisers throughout the Northeast to work as part of the RELS appraiser panel, including financial negotiations. • Provided "soup to nuts" remote technical support, on-site hardware setup and software training, more often than not to users with no previous experience with the company's required software and limited technical knowledge.



Brady Sullivan Properties

• Leasing Manager

  • Jan 1996 - Jan 1997



Linn Appraisal Services

• Residential Real Estate Appraiser and Real Estate Salesperson

  • Jan 1987 - Nov 1996



ComFed Appraisal

• Administrative Assistant

  • 1985 - 1986