Paula Beebe
Customer Experience Manager at haku- Claim this Profile
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Bio
Credentials
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CPR/AED/First Aid
Children's Healthcare of Atlanta
Experience
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haku
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United States
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Software Development
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1 - 100 Employee
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Customer Experience Manager
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Jul 2021 - Present
-Manage a portfolio of enterprise event organizations and monitor events’ success-Provide training to existing customers on any new features and products-Create an online support system and publish user guides and answers to frequently asked questions-Support participants with any registration or route questions or send to the appropriate event organizer-Work closely with event organizers on different ways to help them promote and market their events using haku's social and marketing tools-Document customer feature requests and work closely with the development team to prioritize incoming requests
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Atlanta Track Club
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United States
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Spectator Sports
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1 - 100 Employee
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Senior Manager- Registration & Timing
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Dec 2013 - Mar 2021
• Launch and maintain registrations for up to 150,000 unique participants across 40+ events annually. Ensure all registrations are operational and provide users with streamlined experience. Manage quality assurance functions, effectively communicate all deadlines and functional specifications for each listing and obtain final approvals prior to launch from key team members.• Oversee registration operations for all events including ordering race numbers, timing tags, corral planning and bib assignment, packet preparation and distribution. Manage volunteer team to ensure efficiency for participants on event day.• Develop comprehensive timing plans for all events. Process includes managing data for the event, race number assignment, label preparation, race day timing functions, publishing results, post-race management of timing inquiries and errors, finalize results after event and distribution of post-event awards.• Manage registration and customer relations staff by providing leadership, guidance and support. • Act as primary liaison with technology vendors by tracking and reporting any issues and staying informed on any system updates. Communicate organization needs to vendors and find ways to implement the full suite of services provided.• Conduct staff training sessions for technology platforms and led on boarding process to ensure success rate.• Develop reporting tools and processes to track registrant data to meet departmental needs• Ensur positive customer experience by proactively managing and growing customer relationships from the individual to the corporate membership level.• Review external communications to ensure consistency and clarity to customers.
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Blueway
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United States
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Environmental Services
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1 - 100 Employee
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Research Analyst
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Jul 2011 - Dec 2013
• Maintained Salesforce CRM containing project leads, deals, and client accounts• Prepared and delivered quarterly newsletter to 3000+ contacts and updated company blog• Managed sales of mitigation credits for 25 mitigation banks in Georgia• Oversaw GDOT bid proposals and ensured adequate credit supply for future GDOT projects• Updated credit ledgers to ensure consistency with USACE records• Maintained working knowledge of existing environmental laws/regulations• Tracked and organized leads on regulatory permits • Processed open record requests to government agencies• Performed policy and market analysis on the mitigation banking industry• Tracked industry trends through analysis of national permit database (60,000+ per year)• Oversaw bookkeeping transactions for sales, receipts, and payments• Coordinated closings with clients and prepared closing documents• Updated credit inventory spreadsheets to conduct supply and demand analyses• Company representative at Georgia Association of Environmental Professional meetings
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Toeroek Associates, Inc.
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United States
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Business Consulting and Services
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1 - 100 Employee
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Environmental Research Analyst/Title Abstractor
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Jan 2010 - Jul 2011
• Assisted with execution of CERCLA and SARA regulations for EPA Region 4 Superfund sites• Researched operational and regulatory history of contaminated sites• Summarized ownership history of sites by collecting, reviewing, and abstracting title documents• Identified operations and waste streams that caused contamination at sites• Evaluated links between potentially responsible party operations and site contamination• Entered evidentiary information, including waste transaction data, into databases• Organized, indexed, cited, and summarized large volumes of information and records collected• Corresponded with federal and state agencies regarding necessity of institutional controls• Evaluated liability of corporations under Superfund law• Submitted reports to EPA to assist in litigation and cost recovery actions• Coordinated mass mailings to 5000+ parties to communicate info regarding site cleanups
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Aarcher Consulting
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United States
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Environmental Services
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1 - 100 Employee
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Environmental Research Analyst
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Dec 2008 - Jan 2010
•Prepared Site History and Title Search Reports for EPA Superfund sites under CERCLA and SARA guidelines•Corresponded with government agencies regarding environmental controls on contaminated properties•Conducted title searches and industrial surveys on Superfund sites•Created property maps portraying extent of environmental contamination on Superfund sites •Prepared Site History and Title Search Reports for EPA Superfund sites under CERCLA and SARA guidelines•Corresponded with government agencies regarding environmental controls on contaminated properties•Conducted title searches and industrial surveys on Superfund sites•Created property maps portraying extent of environmental contamination on Superfund sites
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Education
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Berry College
B.S., Environmental Science, Biology, Geology
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