Experience

Kikker

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Support - Data Analyst

  • Mar 2021 - Present

  Kikker is a forecast platform (B to B) focused entirely on retail. • I'm responsable for helping customers have the best experience possible with our product working across - WhatsApp, phone , chat and calls thru Google Metting and Teams. • Understand issues reported by users and debug at the first level before reporting it to the engineering team. • Help to create new workflows and goals to improve our customer success. • Data integration - bridge between ERPs and technical staff in order to request files and determine deadlines. • Get a deep understanding of our customers and talents by communicating with them and share insights with the product team. Show less



Várias

• São Paulo, São Paulo, Brasil

• Customer Success, Hostess, Team Leader , Free-lancer

  • May 2015 - Mar 2020

  Since 2015 I have been working with corporate events, international fairs and conventions. During this long time I worked in several areas such as: • Multilingual Receptionist (Spanish, English and Italian); • Customers interactions; • Support to speakers and customers that came from all over the world to Brazil; • Convention Rooms Coordinator; • Team Leader responsible for a perfect guest service; • Organization of international fairs; • Customer Success B to B and B to C. There were more than 150 events, among them: Expo Revestir, Hospitalar, Pet South America, Francal, Fispal Food, Futurecom, Apas Show and many others Show less



Christie Digital Systems

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Simultaneous Translations - Interpreter

  • Jul 2015 - Jun 2019

  Over 4 years, more than 40 workshops, classes and product presentations were given at Christie Brazil I was responsible by: • Translate theses classes simultaneously from English to Portuguese and vice-versa Over 4 years, more than 40 workshops, classes and product presentations were given at Christie Brazil I was responsible by: • Translate theses classes simultaneously from English to Portuguese and vice-versa



3US! Comex Events

• Brazil
• International Affairs
• 1 - 100 Employee

• Matchmaker

  • Feb 2019 - Mar 2019

  • Prospecting companies that could have interest in organic food. • Invitation of professional wholesalers or importers of large companies in the USA and Canada for a business round-tables that took place in Los Angeles during the Natural Products Expo West Fair 2019. • Prospecting companies that could have interest in organic food. • Invitation of professional wholesalers or importers of large companies in the USA and Canada for a business round-tables that took place in Los Angeles during the Natural Products Expo West Fair 2019.



Francal Feiras

• Brazil
• Events Services
• 1 - 100 Employee

• Project Development

  • Feb 2018 - Aug 2018

  In charge of the Buyer Trade Mission and "Projeto Lojista". For the 2018 Francal Fair businessmen from all over the world were invited to come to the fair. I was responsible for: • Contacting and prospecting buyers. • Issuing airline tickets, accommodation vouchers, documentation routines and preparing invitation letters to visas with the Brazilian embassy in places of need. More than 150 buyers from Europe, Middle East and South America came to the fair. In charge of the Buyer Trade Mission and "Projeto Lojista". For the 2018 Francal Fair businessmen from all over the world were invited to come to the fair. I was responsible for: • Contacting and prospecting buyers. • Issuing airline tickets, accommodation vouchers, documentation routines and preparing invitation letters to visas with the Brazilian embassy in places of need. More than 150 buyers from Europe, Middle East and South America came to the fair.



Did's Hostel

• Brazil
• Hospitality

• Hostess

  • Sep 2014 - Apr 2015

  Guest's check-in and check-out. Informations and resevation routines. Sales and informations about the city. Guest's check-in and check-out. Informations and resevation routines. Sales and informations about the city.



MSC Cruises

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Photographer

  • Feb 2011 - May 2014

  4 full contracts for the Italian Company MSC Cruises. Responsible for the photo shoots and sales. 4 full contracts for the Italian Company MSC Cruises. Responsible for the photo shoots and sales.



Espaço Parlapatões

• Web Designer

  • Sep 2007 - Mar 2009

  E-mails. Website deploys. Newsletter designer. E-mails. Website deploys. Newsletter designer.