Experience

E2E Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• TEAM LEAD

  • Feb 2021 - Present

  • Leading the top performing Project Managers team (30 People) in the organization. Exceeding on SLA and KPI´s performance.• Serving as the second level of escalation to support stake holders of the projects.• Manage and oversee the installation process of connectivity services for small and medium-sized businesses across the United States. Our primary focus is on delivering exceptional service to our key customer, AT&T.

• SME – Subject Matter Expert

  • Jul 2020 - Feb 2021

  •SME for complex stakeholder inquiries, ensuring that product complex inquiries are thoroughly addressed.•Conduct thorough research, testing, and knowledge-sharing to introduce new data, content, and tools that enhance the team's workflow.•Collaborate with other technical teams, sales, and escalation managers to align fiber projects, ensuring seamless and efficient execution at every stage.

• Fiber Sales Support Project Manager

  • Nov 2018 - Jul 2020

  •Lead small projects, spanning from individual customer assignments to multi-site customer projects, to ensure deadlines are consistently met.•Serve as the primary point of contact for stakeholders, addressing their questions and concerns promptly and effectively.•Monitor and control project progress, ensuring efficient resource utilization and facilitating the successful completion of tasks by both internal and external team members.•Take necessary actions to implement required changes in the project, guaranteeing a smooth and successful installation for the final customer. Show less



IST LATINOAMERICA SAS

• Bogotá D.C., Colombia

• Personal Assistant to the General Director

  • Oct 2017 - Oct 2018

  •Coordinate and supervise end-to-end product delivery process, including scheduling, logistics, transportation, and nationalization procedures. •Provide exceptional customer service by handling quotations, invoices, data confirmation, appointment scheduling, customer collections, and supplier payments. •Coordinate and supervise end-to-end product delivery process, including scheduling, logistics, transportation, and nationalization procedures. •Provide exceptional customer service by handling quotations, invoices, data confirmation, appointment scheduling, customer collections, and supplier payments.



CCM CONSULTORES & ABOGADOS SAS

• Bogotá, Distrito Capital, Colombia

• Legal Assistant

  • Apr 2017 - Sep 2017

  •Oversee customer service, with responsibilities including delivering reports on the status of legal processes and providing supervision and follow-up on legal proceedings before courts. •Draft and proofread official documents such as authorization letters, lawsuit documents, and claims, among others. •Oversee customer service, with responsibilities including delivering reports on the status of legal processes and providing supervision and follow-up on legal proceedings before courts. •Draft and proofread official documents such as authorization letters, lawsuit documents, and claims, among others.



SOAM TRADING S.A.S.

• Bogotá D.C., Colombia

• Personal Assistant to the General Director

  • Oct 2014 - Apr 2016

  • I played a key role in the management and administrative processes of the company as an Administrative Assistant in the business group formed by SOAM TRADING SAS and Glocal Kapital Group. • My responsibilities included organizing and producing administrative documentation, coordinating schedules and executive events, and serving as a liaison between different areas of the company, providing support to the accounting department. • I played a key role in the management and administrative processes of the company as an Administrative Assistant in the business group formed by SOAM TRADING SAS and Glocal Kapital Group. • My responsibilities included organizing and producing administrative documentation, coordinating schedules and executive events, and serving as a liaison between different areas of the company, providing support to the accounting department.