Paula Nishitani
Customer Success Specialist at Crucial Learning- Claim this Profile
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Topline Score
Bio
Nathan Bernabe
Paula is an amazing person to work with. She is very knowledgeable in what she taught and is always looking for ways to improve herself and her team wherever she went. She is always encouraging and knows how to make constructive criticism when needed. She is a great leader and an expert at what she does.
Nathan Bernabe
Paula is an amazing person to work with. She is very knowledgeable in what she taught and is always looking for ways to improve herself and her team wherever she went. She is always encouraging and knows how to make constructive criticism when needed. She is a great leader and an expert at what she does.
Nathan Bernabe
Paula is an amazing person to work with. She is very knowledgeable in what she taught and is always looking for ways to improve herself and her team wherever she went. She is always encouraging and knows how to make constructive criticism when needed. She is a great leader and an expert at what she does.
Nathan Bernabe
Paula is an amazing person to work with. She is very knowledgeable in what she taught and is always looking for ways to improve herself and her team wherever she went. She is always encouraging and knows how to make constructive criticism when needed. She is a great leader and an expert at what she does.
Credentials
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Burglar Alarm/Residential Fire Alarm Company Manager
Vivint Smart HomeAug, 2019- Nov, 2024
Experience
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Crucial Learning
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United States
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Professional Training and Coaching
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100 - 200 Employee
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Customer Success Specialist
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Feb 2021 - Present
Manage the logistics and scheduling of On-Site and Virtual Events. Collaborate with and support high-performing sales people who produce $225k per quarter Handle various client interactions pertaining to over 150 accounts. Provide accounting services by collecting credit card payments, processing sales orders and researching accompanying invoices. Manage the logistics and scheduling of On-Site and Virtual Events. Collaborate with and support high-performing sales people who produce $225k per quarter Handle various client interactions pertaining to over 150 accounts. Provide accounting services by collecting credit card payments, processing sales orders and researching accompanying invoices.
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Vivint
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Customer Excellence Trainer, Customer Solutions
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Aug 2019 - Aug 2020
Facilitate training and learning for 80+ new hires in troubleshooting and customer excellence Collaborated with business partners to design and build new revenue training on equipment upsells Manage development and revision of product, policy, and content integration into new hire curriculum Partnered with leaders and training to improve remote training during COVID-19 transition Built new hybrid curriculum to effectively train and transition remote technicians into the department
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Amazon
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United States
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Software Development
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700 & Above Employee
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Asistant Operations Manager
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Mar 2018 - Aug 2019
Upheld Labor and Production scheduling to determine productivity and meet daily KPIs Executed 20+ on-site marketing events to maintain brand advocacy, from set-up to tear-down Analyzed daily data and metrics to achieve the status of one of the Top 3 sites on the West Coast Promoted the @AmazonIrvine Instagram and Facebook accounts to advance media presence Lead the development and performance of 21 associates to achieve business objectives Upheld Labor and Production scheduling to determine productivity and meet daily KPIs Executed 20+ on-site marketing events to maintain brand advocacy, from set-up to tear-down Analyzed daily data and metrics to achieve the status of one of the Top 3 sites on the West Coast Promoted the @AmazonIrvine Instagram and Facebook accounts to advance media presence Lead the development and performance of 21 associates to achieve business objectives
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Disneyland Resort
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United States
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Entertainment
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700 & Above Employee
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Event Operations Supervisor
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Apr 2014 - Mar 2018
Served as liaison between stakeholders to ensure customer satisfaction in events Supervised logistics for set-up, staffing and tear-down of events for 1000+ employees Participated in 30+ major events such as film shoots, Annual Passholder events and movie premieres
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Training Specialist/Customer Service Manager
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Jun 2010 - Apr 2014
Customer Service Training Supervisor: June 2010-Present Trained new employees on the company’s customer service model Supervised performance of 10 trainers and their respective 800+ employees Developed and presented a new training model – Inspire, Communicate and Educate – which contributed to the career growth of 40+ leaders. Delivered company and SOP updates for employees to ensure customer excellence*Accomplishments:-Wrote and assembled the current training manual in use for training new hires within the department.-Edited the official Operations Guide still in use by employees throughout the resort.
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Education
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1990 - 1994
California State University-Long Beach
Bachelor of Arts - BA, Architectural Interior Design
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