Experience

Better Off Bowling, Inc.

• United States
• Spectator Sports
• 1 - 100 Employee

• Head of Customer Support and Logistics

  • 2014 - Present

  • Joined startup in 2014, becoming an integral part in growing the company from 10 cities/~40 annual leagues to now over 35+ cities/~200 annual leagues • Effectively communicating and working remotely with a three person team utilizing Slack, Evernote, Google Suite, and MS Office Suite • Organize hundreds of bowlers/teams and generate 6 week schedules for upwards of 200+ leagues featuring 12-17,000 bowlers annually • Prioritize & promptly respond to all customer inquiries and issues via email within 24 hours along Jivo live chat assistance • Main QA liaison with overseas dev team testing new features/apps as well as cataloging and prioritizing bugs to be fixed with concise and clear notes • Responsible for maintaining 75-100 corporate sales relationships with returning and new leads each quarter • Responding to all social media ad engagement (Facebook & Instagram) in a timely and engaging style + creating weekly content with Hootsuite • Create and execute weekly email marketing campaigns using SendGrid • Coordinating all payments, reimbursements of our brand ambassadors Show less


Better Off Social
• United States
• Health, Wellness & Fitness
• Customer Service

  • Apr 2021 - Present

Better Off Brunching
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Customer Service/Mimosa Manager

  • Jan 2019 - Present


DVS InteleStream

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Head of NY Operations

  • Mar 2007 - Jul 2012

  • Corresponded & coordinated encoding and duplication projects with high profile film and music industry clients • Scheduled & supervised duplication orders and edit sessions through completion and provided quality control • Maintained and organized in-house tape library • Managed workflow and developed new systems to streamline productivity while acting as sole liaison with clients in NYC • Entered various tape duplication and new media work orders through proprietary Xytech system to fulfill specific client needs • Organized, labeled, packaged, and coordinated large shipments of outgoing tapes for various clients locally and worldwide. Show less



Freelance – Feature Film/TV

• Production Assistant

  • Aug 2005 - Apr 2010

  • In charge of general production duties which included: Talent Hospitality, Pedestrian / Traffic Control, On Set Runner, Walkie-talkie organization/distribution • Script Supervision, 3rd Swing Grip, and Boom Mic Operator • In charge of general production duties which included: Talent Hospitality, Pedestrian / Traffic Control, On Set Runner, Walkie-talkie organization/distribution • Script Supervision, 3rd Swing Grip, and Boom Mic Operator



ABC Television

• Production Intern - All My Children

  • Aug 2006 - Mar 2007

  • Copied and organized all production paperwork, schedules, and scripts. • Handled high volume of incoming calls to the office. • Handled all incoming office mail, fan mail and headshots for casting. • Copied and organized all production paperwork, schedules, and scripts. • Handled high volume of incoming calls to the office. • Handled all incoming office mail, fan mail and headshots for casting.