Experience

Tristan Group

• South Africa
• Wholesale Import and Export
• 1 - 100 Employee

• Logistics Coordinator

  • May 2022 - Present



Private

• Self Employed

  • Mar 2018 - May 2022



Peachtree Networks

• United States
• Telecommunications
• 1 - 100 Employee

• Global logistics

  • Apr 2017 - Feb 2018



Private

• Self Employed

  • Dec 2015 - Mar 2017



Optimum Multimodal Services, Kinshasa, Democratic Republic of Congo

• Operations and Customer Services Manager

  • Dec 2014 - Dec 2015

  Core Overview:Ultimately accountable for the supply of logistical services to an emerging market via the use of land sea or air facilities. Key Roles & Accountabilities:Acts as company owner/director representative by managing day-to-day business operations across multiple multimodal solutions.Improves operational systems, processes and policies in support of the company mission, ensuring better management reporting, information flow and management, business process and organisational planning.Manages and increases the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.Plays a significant role in long-term planning, including an initiative geared toward operational excellence.Oversees overall financial management, planning, systems and controls.Manages agency budget in coordination with the Executive Director. Develops individual programme budgets. Organises fiscal documents.Provides viable solutions for sea freight, air freight and bulk freight imports.Drives accomplishment of all customer clearance and cargo moves.Ensures that all systems are kept up to date with correct and timely information.Effectively steers, manages, trains and evaluates staff. Maintains focus on revenue and cost optimisation.Designs and defines solutions in a market with limited capabilities.Achieves effective communication in spite of language barriers.Builds and cultivates professional relationships, and increases market opportunities in the cargo environment.Conducts remote supervision of vessel operations.Follows up on trucking and ensures the best possible truck utilisation in fleet.Implements specialised, researched and well-documented transportation solutions to ensure consistent and timely cargo delivery.Delivers best results under extreme pressure and encourages independence and growth among training staff.



World Fuel Services, Cape Town, South Africa

• Commodity Broker/Trader

  • Oct 2011 - May 2014

  Core Overview:Reported directly to the Commercial Director in London.Assumes overall responsibility for effective management of operations and customer services for World Fuel, the global marketing and finance provider for aviation, marine and ground transportation fuel products and related services to commercial and corporate aircraft, petroleum distributors and ships at more than 8000 locations around the world.Key Roles & Accountabilities:Monitored fuel purchase, resale and delivery for the Marine Segment. Held responsibility for the development of new supply sources, new customer accounts and/or further penetrating business with existing customers and suppliers. Visited suppliers and customers. Built relationships for current and future opportunities and ensured that current suppliers were maintained.Constantly explored new business opportunities.Analysed and disseminated appropriate internal and external market information Ensured that suppliers and customer had the best and accurate information at hand to make informed choices.Acted as a reliable point of contact for customer and supplier requests and transactions.Assisted in operational/logistic support as needed, including fuel delivery coordination, claims processing and customer satisfaction.Understood and applied the basic bunker purchasing process and terms commonly used and assist in pre-sale and pre/post-delivery information gathering and follow-ups.Responsible for information processing such as company data bases, source leads from other team members, regional forum and personal relationships.Followed company procedures for customer acquisition. Adhered to credit procedures and internal policiesConducted special training, licensure and specialised expertise in sales training, pricing strategy, oil market understanding and marine knowledge.



Maersk Congo RDC, Kinshasa, Democratic Republic of Congo

• General Operations Manager [DRC]

  • Sep 2007 - Sep 2009

  Core Overview;Maintained responsibility for management of all operations, services and strategic planning of Maersk Line, the global container division and the largest operating unit of the AP Moller Group.Key Responsibilities;Achieved operational commercial and fiscal targets in relevant countries.Closely monitored business performance in terms of volume, turnover and margins. Developed and aligned existing regional commercial and marketing strategies with the company’s overall strategic objectives.Conducted routine business reviews with vendors and stake holders to support action plans measuring actual performance versus budgets [moves per hour, break downs, performance, numerical and weighted target achievements, price positioning, visibility, and competition activities].Collaborated with the assigned operational managers at port and inland offices to ensure effective and efficient implementation of all operational activities. Analysed market scenarios in terms of imports, exports, haulage, volumes and stock evolution. Consistently conducted SWOT evaluations. Grew customer satisfaction and exceeded market expectations by liaising with sales and marketing managers to launch tactical plans for the various efficiencies.Managed special projects by developing new and improved methods focused on customer retention and growth. Worked closely with global offices to assure the performance complies with the sales plan and strategy.Assured effective implementation of sales fundamentals within the respective countries, to offer a sound and reliable product as part of the operational chain. Utilised a solid understanding of service providers cost structure, and collaborated with logistics and sales operations to improve operational efficiency.Constantly monitored best practice evolution, and negotiates implementation accordingly with suppliers to ensure safety and efficiency.Further Key Roles and Accountabilities upon request.



Maersk Line, Limited

• United States
• Maritime Transportation
• 700 & Above Employee

• General Operations Manager for Southern Africa

  • Mar 2003 - Aug 2007

  Held similar responsibility at Safmarine [SA’s division of AP Moller] as for Maersk Line, including Health, Safety and Security office for all ports in Southern Africa. Held similar responsibility at Safmarine [SA’s division of AP Moller] as for Maersk Line, including Health, Safety and Security office for all ports in Southern Africa.



P&O Nedlloyd, Cape Town, South Africa

• Operations Manager for Southern Africa

  • Jul 2001 - Mar 2003

  Achieved operational efficiencies and minimised costs | Implemented operational fundamentals and achieved superior performance for vessels and cargo movements | Secured and negotiated annual business development agreements with key stake holders | Developed the key stakeholders’ operations model in the operational channel in South African ports, Mozambique and Namibia | Designed tailor-made operational solutions targeted to help achieve operational excellence and ultimately assist the business long-term goals and strategies | Ensured cross organisational pollination of knowledge to ensure customers would benefit from the correct answer, first time every time | Created web-based solutions for business and external parties to improve communication and cut time wastages | Managed a team of a port operational coordinators and managerial team members.



Saftainer/Saflink/Safmarine/Maersk Sealand, Cape Town

• Intermodal Coordinator for all Container Types

  • Jan 1996 - Jun 2001

  Handled cartage for all import and export cargoes | Responsible for ensuring stock availability at depot level for all bookings [both export dry and Reefer cargo] | Arranged cartage for all packing and all supplementary documentation | Analysed competition and prepared action plans for enhanced customer service delivery | Managed a demanding customer base with unique needs and requests and ensured timely stacking and shipping of all containers.

• Terminal Coordinator for Vessels

  • Jan 1996 - Jun 2001

  Handled all aspects of vessel husbandry | Responsible for Vessel planning, both container and break bulk | Maximised stakeholders to ensure cost effectiveness and least-time-in-port efficiencies | Utilised understanding of governmental and legal requirements and ensured adherence and compliance | Shifted work with every day coverage.