Experience

Mitsubishi Motors Europe B.V.

• Netherlands
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Experience & Prosuct Training Manager

  • Apr 2023 - Present

• Regional Manager Service

  • Apr 2018 - Present

• Warranty analyst - After Sales Technical Service

  • Dec 2009 - Present

  With a small team of 4 people we are responsible of handling all Warranty related items for 37 Distributors in the European market. The daily activities mainly consist out of processing and analyzing Warranty data, Warranty cost control and reporting towards the manufacturer as well as to Distributors and internally. Furthermore I am responsible for the coordination of the Warranty Audit Program which consist out of visiting, training and auditing the 37 Distributors in our region. Next to the visits I am also responsible for organizing a bi-annual European Warranty training on an external location, whereby all markets are attending.List of key activities• Establish warranty analysis reports in order to get insight of product quality & warranty cost development, distributor & dealer performance.• Monitor and perform warranty reviews and audits at distributors and dealerships.• Create and coordinate revisions of all Warranty related publications.• Maintain and optimize supplier part and accessory regress.• Coordinate Warranty Part Return program (market and quality control).• Organize meetings, workshops and training sessions for Distributors and internally. Show less

• Inventory Control - After Sales Management

  • Aug 2006 - Jan 2010

  The inventory control department is responsible for the Mitsubishi European warehouse stock maintenance. Initial stock quantities and replenishment levels are either based on forecast calculations or actual demand, whereby historical quantities and seasonality are taken into consideration. As a planner I was responsible for dedicated models as well as a range of accessories with direct contact to manufacturer and supplier. Timely delivery and tailored stock levels are key in supporting sales activities, especially for the release of new models and accessories.List of key activities• Assess, adjust and calculate system demand forecast, customer forecasts, firm orders, sales campaigns, priorities and seasonality.• Initiate, follow-up on and expedite procurement and deliveries in order to identify bottlenecks and propose internal and/or external solutions.• Initial stock calculations for new vehicle models / accessories.• Advice in supplier selections, support in negotiations and process agreements / parameters. Show less

• Quality Management Assistant

  • Aug 2006 - Dec 2006

  The Mitsubishi Motors Europe Quality Management department was situated on the NedCar premises and responsible for all quality follow up on NedCar produced Mitsubishi vehicles. As a general assistant my role was to support the AT leaders and the General Managers in collecting, preparing, processing and interpreting information in order to present and/or report to higher management and external contacts. As a personal project during these months I have analyzed the quality parts return procedure in order to optimize the daily procedures and to restructure the administration flow. Show less