Experience

Chelmer Foods Limited

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• National Account Manager

  • Dec 2022 - Present

  Returning to Chelmer Foods in Q4 of 2022 I am currently undertaking the responsibility of managing some of the companies largest retail accounts. Working with Aldi, Lidl, Asda & Morrisons to name but a few, to provide them with the calibre of service they require to ensure continued supply and to open the door for opportunities with new lines from Chelmer Foods expansive portfolio of dried fruits, nuts, seeds & pulses. Reporting to and working with Director level. Returning to Chelmer Foods in Q4 of 2022 I am currently undertaking the responsibility of managing some of the companies largest retail accounts. Working with Aldi, Lidl, Asda & Morrisons to name but a few, to provide them with the calibre of service they require to ensure continued supply and to open the door for opportunities with new lines from Chelmer Foods expansive portfolio of dried fruits, nuts, seeds & pulses. Reporting to and working with Director level.



AGT Food and Ingredients Inc.

• Canada
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Merchandiser (National Account Manager)

  • Nov 2021 - Dec 2022

  AGT Poortman is a division of AGT Foods, a global leader in value-added processing of pulses and staple foods and a leading supplier of ingredients and finished products derived from pulses, including flours, proteins, concentrates and isolates, for premium food markets and food companies around the globe. As a Merchandiser for AGT Poortman, my role is in account management looking after and nurturing 40+ existing and new accounts with combined spend of over £5m per annum by providing high levels of customer service whilst using my skills to optimise sales and pursue new opportunities for growth. I also support the rest of the trading team, producing reports to establish market trends and supporting my team to ensure the department is always performing at maximum efficiency. I believe in providing service with a capital "S" for all my customers as our joint success is paramount for growth. Worked as part of the ISO/Food Safety Team to ensure the company always met the necessary standards.

• National Account Manager

  • Dec 2020 - Nov 2021

  In my previous role as National Account Manager, following a successful promotion, I oversaw and managed 50+ customer accounts with a combined spend of over circa £1m - ranging from small, medium and large blue chip sized businesses including organic accounts. I also assisted the commercial team with our company website, social media and marketing presence by creating website posts and graphic designs used for marketing purposes.With my previous background being in an Operational capacity, and customer service being paramount in my role, the position of National Account Manager was a natural progression in my career. Focused on developing existing relationships and building new ones with my customers, with a keen eye for attention to detail, I ensured maximum customer service and satisfaction through clear communication and putting the customers’ needs first.Increased sales of owned accounts by 128%Increased accounts opened by 78%

• Operations Administrator

  • Apr 2019 - Dec 2020

  Responsible for all general operational duties; overseeing and managing every incoming purchase order received via email, managing of logistics and haulage of stock from warehouse to customer.Implemented the initial management of large retail logistics for a major supermarket account.Processing of supplier and warehousing invoices, processing of credit notes, sales order processing, organising deliveries, stock transfers working closely with and supporting the sales team with customer queries, general stock management duties, completion of successful year end and bi monthly stock taking with our warehouses reporting on 1000s of stock rotations to ensure mirrored consistency between physical and online stock holding records. Ensuring all customer service KPI’s are exceeded.



Fridge Spares Wholesale

• Ireland
• Wholesale
• 1 - 100 Employee

• Internal Sales

  • Sep 2014 - Dec 2018

  Internal Customer facing role with a wide array of duties to ensure smooth running of the local wholesale branch. Main responsibilities were: Serving customers on the trade counter, quoting customers via phone and via email, liaising with the 25+ nationwide branches on a daily basis, arranging of stock transfers, picking and packing of sales orders in the warehouse, loading of vehicles for deliveries, transport route planning with the driver, booking in and assisting in management of the warehouse ensuring it was kept in optimal condition. Assisting of year end stock taking. Managed own accounts with minimum spend of 50k per annum.