Manager

• Jan 2011 - Present

Engaging my team to consistently deliver exceptional store standards, great customer service, good operational processes and strong financial controls. Inspiring my team to maximise sales and margin to achieve targets while delivering great LFL sales and exceeding sales budgets in all areas. Effectively managing the P&L controllable cost within allocated budget in order to affect a profitable performance for my store and the area. Ensuring the shop is efficiently staffed and stocked to maximise sales. Creating a positive and empowering environment to nurture passion with great recruitment, training and development working towards career progression for all with the aim of reducing employee turnover and the need for succession plans. Clearly and concisely communicating the business, area and store objectives to the team so they remain well informed of business activity and of their contribution to those goals by conducting regular performance reviews to set objectives and provide coaching and support to delivery results. Understanding the local market conditions through competitor visits with the purpose of making appropriate and innovative recommendations to drive the business forward. Show less

Pub Manager

• Jul 2002 - Aug 2010

Front Office Support Team, EMEA

• Jan 2000 - Apr 2002

Administration Officer

• Jan 1993 - Jun 1999